Daily cleaning, installation of cabin HEPA filters on flights from Orlando Airport to Cali
Flying to Cali from Orlando Airport requires at least one layover, as there are no direct flights for this route. The shortest flight duration is 5h 57m.
In the past 3 days, the cheapest one-way tickets to Cali from Orlando Airport were found on Spirit Airlines ($62) and Viva Air Colombia ($89), and the lowest round-trip tickets were found on Spirit Airlines ($171) and Copa Airlines ($190).
Yes, you'll most likely have to show a valid passport before boarding the plane in Orlando Airport and on arrival in Cali.
If you are looking for a flight deal from Orlando Airport to Cali, look for departures on Wednesdays and avoid leaving on a Thursday, as it's usually the priciest day. When flying back from Cali, Wednesday is the cheapest day to fly and Friday is the most expensive.
When flying out of Orlando Airport you will be using Orlando. You will be landing at Cali, also known as Cali Alfonso B. Aragon Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Orlando Airport to Cali.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cali from Orlando Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cali with an airline and back to Orlando Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cali from Orlando Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Respect the scheduling!!!!"
Pros: "La experiencia fue muy placentera."
Pros: "Comfy seats, great entertainment"
Cons: "Boarding process they don’t check in bags at the gate... food was gross. Flight crew didn’t speak English."
Cons: "All good"
Pros: "The seat was very comfortable"
Pros: "Cabin actitud, poor food, delayed 30 minutes to lost other connections."
Cons: "I don't know why was so bad service, problem with this flight."
Pros: "Crew was courteous,helpful."
Pros: "Was beautiful"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"
Cons: "Less time to get out..."
Pros: "Was the crew amazing"
Pros: "Everything ran as expected, easy boarding, quick flight, ok drink service."
Cons: "Not sure why they sat someone else in our row if the plane was nearly empty. Unnecessarily uncomfortable."
Pros: "Easy boarding, new clean plane."
Cons: "About an hour late, long wait on tarmac ."
Pros: "On time and easy bording. Good leg room."
Cons: "One person in the crew did not wanted to help me even when I mentioned to him that I recently had surgery . He said : no"
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "flight was smooth and on time. Crew was good (responsive to passenger needs)"
Cons: "Food was disappointing (generic airline food). Entertainment wasn't much to get excited about. Apparently the Airbus 319 only has the tiny screens that fold down from the ceiling. Fortunately, what was playing wasn't interesting anyway."
Cons: "Asked to move repeatedly between gates, and an hour late without explanation or apology"
Pros: "Speed and On time"
Cons: "The plane"
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Cons: "Very delayed departure (1 hour late), priority luggage was anything but priority."
Pros: "The stewardesses were helpful and the in flight entertainment was great."
Cons: "Everything else."
Pros: "Service, food, entertainment"
Cons: "Everything was great!"
Cons: "2 delays. Arrived 2 hours later than I should have."
Pros: "Excellent service, comfortable seats, plug to charge your electronics"
Cons: "No complaints"
Pros: "The flight was 5-hours late. We boarded, stayed at the gate. Had to disembark and wait another 1.5 hours."
Pros: "The complimentary movies are the best."
Cons: "Did not allow purchase of cocktail in flight."
Cons: "The delay!"
Pros: "Everything was good."
Cons: "The transport from gate to gate . To far"
Pros: "THE FLY WAS ON TIME GOOD SERVICE"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Cons: "I never got to my destination on the date I want it"
Pros: "Not exceptional but very good"
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Cons: "The personnel in the airport were at times confused about the Bogota-Cali departure time. It has become a habit to change departure time and gates."
Cons: "I didn't like that they change my flight from Bogotá without notice."
Pros: "I'm embarassed to admit that while I was sitting near my gate the whole plane boarded without my knowing. I thought people were only boarding the plane next to it. So when I finally went up to the desk to ask, the lady looked at me and said that all of the boarding was finished and I was too late. She quickly pulled up the rest of my itinerary on the screen and immediately started re-booking my short domestic flight to the next plane. I didn't have to argue, beg, plead or pay anything. I'm supremely grateful!"
Pros: "3h delay Passengers upset. Not even a soft drink for the waiting period.... it is a shame that the biggest airline in the country has the poorest service and no respect for its clients."
Cons: "Lack of kind service or diligence during a delayed flight"
Pros: "Price and schedule."
Cons: "Mediocre flight crew"
Pros: "I loved the punctuality and the food!"
Cons: "When I pushed the flight attendance button they took so long to come to my sit, and there was no turbulence or restrictions at that moment"
Cons: "After lost my connection (10:50 pm) due to delay from San Juan it was transfered us to the next flight (1135). After one hour inside the airplane it was returned to the gate and the flight was suspended. They transfer us to the next flight at 0535 after two hours complaining. Its original plan was accomodate all passenger in the first three flight to Cali. We felt that they fail to indemnify correctly if it considered the high price of the flight tickets."
Pros: "Everything is perfect in this app"
Cons: "Take long time to take the money from the bank"
Pros: "the service is wonderful, I got on time to my destiny, even do I did not want to get off of the airplane, they have excellent service and a lot of details that make a long trip feel like a family trip."
Pros: "Loved the comfortable seats, the cozy blankets and the staff who guided me with care (my Spanish is horrible)! So apparent this trip with avianca"
Pros: "Crew, schedule"
Cons: "Small seats, terrible food, bad entertainment"
Pros: "Crew members give their best"
Cons: "Food, airplane!!! Too old. ,"
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "On time quick service. Clean and comfortable aircraft."
Pros: "Great attention by the crew"
Cons: "The food ."
Cons: "The crew nerds ti ve More people person, their Attitude toward the Passangers was rude in More than one time"
Pros: "Everything good"
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Cons: "Food was not good. I had the meet empanada with chips. What ever happened with the great meal Copa used to give us?"
Pros: "nice flight crew"
Cons: "no complain"
Pros: "Crew service, nice and friendly"
Cons: "The airplanes need updates, very all, smelly and outdated"
Cons: "The food was not so good but everything else was remarkable well done"
Pros: "Crew is awesome"
Cons: "Isle seat when plane not full"
Cons: "Breakfast the toast bread is bad"
Pros: "Flight was on time and everything was smooth"
Cons: "Plane was a bit too small coming from tampa to panama"
Pros: "Mi nombre es Pamela Huete me gusto mucho la atención ,los precios,y los vuelos a tiempo buena eficacia me encantaría que hubiera vuelos directos ."
Pros: "Space in the aircraft from MCO to Panamá"
Cons: "To be lied to mos of all, to be delayed, to feel manipulated and that communication from crew to guests and between airports is the worst! Least efficient company after AmericanAirlines"
Pros: "Overall is a good experience"
Cons: "Old airplane"
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Baggage policy for copa, food service"
Cons: "Only flying into Panama then Guatemala. Would have landed in Guatemala then Panama"
Pros: "There was food served! Unexpected surprise."
Pros: "I really liked being genuinely greeted at the entrance of the cabin and when the crew treated me like they already knew me and made me feel welcome aboard."
Cons: "The food. A beef sandwich. almost plain."
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "I liked the snacks and drinks provided on each flight. It was very organized and clean. The staff was friendly and attentive. This commodity was better than other airlines I have used."
Cons: "You get what you pay for-less leg room and 1 screen per 3 rows."
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "Staff was very polite and courteous. Plane was comfortable."
Cons: "The food was not good and cold. there weren’t options on entertainment"
Cons: "The pilot did a very odd and scary turn to the plane. He then raised the plane so rapidly that nobody knew what was going on. Not a word from the pilot or the crew of what had happened!!!! Extremely dissapointed!!!!"
Pros: "Efficient check in and boarding process. Great time for connection."
Cons: "The plane was dirty"
Pros: "The temperature was awfully warm. I sweated the whole flight while a baby across the aisle from me screamed the entire time. I understand the airline can’t keep babies from crying but the AC should work. On a positive note the flight arrived early."
Pros: "flight punctuality, food."
Cons: "No movies"
Cons: "They failed to assist my wife who needed wheel chair assistants. They didn't help her at all upon landing and debarking the plane. Left her by herself."
Cons: "Very limited Business Class menu. No entertainment system."
Cons: "Liked everything!"
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Pros: "Good service and food"
Cons: "The first crew was a little bit rough with customers. The service was good but it will be better if they were a little more friendly."
Cons: "Do to Irma in Florida I had to evacuate 2 days before my flight. I call to re schedule my flight from Tampa and they were not flexible at all charging me an ridiculous fee!!!!"
Pros: "Food was good"
Cons: "Friendly crew"
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Pilot was magnificent."
Cons: "Seats werent reclinable.Empanada was great but not compaied to the previous rice and chiken."
Pros: "As usual I am very happy with Copa's service, etc... but upon returning to Orlando. The pilot had to do a go around and I was later told that he attempted to land the wrong direction. We passed through Immigration fine, but after recovering our luggage, we were forced to give the luggage back and wait again at the carousel back at the main terminal to recover it again. Has never happened before."
Pros: "Excellent service"
Pros: "The plane was very comfortable and the crew was fantastic"
Cons: "The boarding was a nightmare no gate printed on boarding pass and a gate attendant told us the wrong gate and we almost missed our flight"
"4 hour delay Lost connection"
"Delayed 3 hours"
"Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…"
Pros: "Not a single thing. Worse experience every flying with an airline"
Pros: "Entertainment system and extremely on tolime!"
Cons: "Very good I like it👌"
Cons: "I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins."
Cons: "Everything ok"
Pros: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Cons: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."
Pros: "Kinda confusing the train finding the gates"
Cons: "Seat too cramped"
Pros: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Cons: "Everything went great!"
Pros: "Entertainment selection. Flight was short and pretty comfortable"
Cons: "Flight was too packed. Limited restrictions with COVID."
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Cons: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Cons: "Serve cofee"
Pros: "Crew was amazing. Went well above the call of duty working until 3AM to get our very delayed flight to Philadelphia."
Cons: "Flight was super delayed."
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Crew was amazing!"
Cons: "Food was very nominal considering the 8 hour flight even for a small female like myself. One sandwich and chips and one serving of snacks. Also the temperature on the plane was extremely warm."
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "Boarding slow"
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Cons: "Nothing, great job"
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "How fast it was"
Cons: "No tv"
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Cons: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Cons: "Delay and bumpy landing"
Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Pros: "Arrived in Dallas early"
Cons: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "The flight was very comfortable and quick"
Cons: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "Crew was nice, plane had power and good entertainment."
Cons: "Boarding was a mess - I couldn't distinguish the line and elbow my way to the front before the gate agent called the two boarding groups behind me."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
"Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!"
"Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business."
"I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate."
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Pros: "Check in at the airport was very helpful"
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Cons: "Waiting time"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "On time"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"
Cons: "NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center"
Pros: "Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good."
Cons: "The boarding line was too long and slow."
Cons: "They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass."
Pros: "El precio"
Cons: "El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas."
"Low cost flight. The plane had all the passengers waiting on the tarmac for over 2 hours! The offered no food or drink to compensate for the delay. Also, the pilot did not give enough updates on the delay leaving many of the passengers wondering what was going on and when they were actually going to be able to get off the plane."
"Spirit needs better seats"
"We really like traveling with Spirit, staff is very friendly and make you feel very confortable"
"At least offer the people a cup of free coffee or soda"
"This is the worst airline ever! Do not fly this airline if you want to actually get to your destination on time. Multiple delays, cancellations, and long lines. Very poor customer service."
"The flight was as expected. Some of the flight attendants were very rude to the passengers which is one reason why I would not recommend Spirit to anyone."
"Everything and everyone was great except one flight attendant Cindi. She was rude and disrespectful. She needs some customer service skills and I will be writing a corporate complaint on her. It’s not what you say but how you say it."
"Our flight from Aruba to Orlando was terribel.We departed late and when we atrrived at Fort Lauderdale,we learned that the flight to Orlando was cancelled.They put us on a flight for july 29 !!We traveled with greyhound to Orlando and arrived at the hotel at 7 am the next day.Spirit did refund the flight Fort Lauderdale to /Orlando,but that is not the way it should be.Noticed that Spirit has a lot of cancelled flights !"
"This has to be the worst and most unorganized ghetto airline I’ve ever been on in my life never again!!!!!!!!"
"This was a terrible experience as a first time spirit traveler. The flight was delayed for 5 hours and the agents did not verbally communicate with anyone regarding the delays. Last minute gate change was provided 15 minutes prior to boarding to only have us wait until 5:30 to board the flight. Complimentary snack and drinks could have been provided for the extreme inconvenience. I will never fly spirit again."
"Horrible experience. I booked my flight nearly 2 months in advance. Paid in full. We had so much trouble checking in online. I paid extra for reserved seats so my wife and I could sit together. Somehow, we had two different seats. It was a horrible hassle to get us to sit together. They didnt have my reservation or reserved seating. My check in apparently failed and didn't show on their part that we paid and reserved our flight. If it wasn't for my wife getting frustrated and a little wild we would have missed our flight. Keep in mind we showed our confirmation showing paid in full with reserved seating. It was really a terrible experience. I am all for cheaper flights, but I am truly not going to be flying with them anymore. It is a horrible feeling almost missing your flight for an issue that was not your own."
Pros: "The crew and food offerings were great. Seats were small but that was expected."
Cons: "Less people on the place with spacing would be great during COVID"
Pros: "Smooth flight"
Pros: "The only thing I liked was the check-in process"
Cons: "It was absolutely horrendous we were packed in there like sardines I will never ever fly Spirit again horrible you couldn't pay me"
Cons: "The flight could have left on time instead the crew allowed passengers to continue to board 15mins after we were supposed to have taken off. The pilot was inexperienced and we had a hard landing. Lastly the flight attendants seemed like they wanted to be anywhere else but on the plane."
Pros: "Crew was very nice!"
Cons: "Too many people, some people are flying sick . I just wish someone would check their temperature"
Pros: "Plane was clean. Flight attendants polite. Boarding went smooth."
Cons: "Frontier does temperature checks. Makes you feel safer. Flight attendants did not address all passengers who weren’t wearing their mask. United disembarks plane I. Sections so everyone is not on top of each other. I thought that was good."
Pros: "Nothing! I do it because I need the flight in that moment."
Pros: "Check in process was very smooth and very helpful agents. Quick process"
Cons: "I’m happy with my experience"
Pros: "Mask covering one's nose was reenforced"
Cons: "Boarding started late"
Pros: "I like better if the food is free"
Cons: "Great services"
Cons: "Last minutes extra charges"
Pros: "Seats were comfortable, Boarding was quick, everyone was safe and informative"
Pros: "One of the flight attendants was very nice."
Cons: "EVERYTGING. Airplane was overbooked and cramped, nobody was enforcing the face covering rule, drinks were served requiring everyone in the plane to remove their face coverings, flight was delayed due to weather but the whole hour+ we waited to be cleared for boarding there were no announcements or updates and the poor lady at the desk was getting berated with unnecessary update questions, even the screen behind her still showed a departure time of 6:05 as we were boarding around 8:00."
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Cons: "1. Flight was delayed multiple times,. Was supposed to leave at 10:17AM and didn't leave until 2:30PM. 2. I was directed to different gates by Spirit employees who should have known (or should have known how to find out) where the new gate was. Very confusing. 3. Flight crew told us that our plane was continuing on to Denver (my final destination.) After the other passengers had exited, a flight attendant made an announcement that we had to vacate the plane due to the crew change. I exited the plane. While I was in the airport restroom, the gate attendant made a garbled announcement that my flight was shifting gates. When I got back to the gate, the attendant told me that we were on a new plane leaving from a different gate. I had to run from gate 34 to gate 18, and was the last one to board. It would have been better we were told to go to the new gate before we exited."
Pros: "Onboard crew was very helpful and friendly."
Cons: "Everything else “Spirit” related was a debacle. We lost our baby’s stroller attachment for the car seat. Very helpful as without it we are unable to use our stroller. Attempted to have several Spirit employees help however all everyone did was send us to another person and ultimately the last person just ignored us. We went down to baggage claim to see if by chance anyone turned in the attachment but we’re only told to file a report and if they so happen to find it they will contact us. This is no help whatsoever. Will never fly spirit again!"
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "They were on time."
Cons: "There was a fee or charge for EVERYTHING. The difference in price for the next least expensive flight more thsn made up the difference in feees ( baggage $65, carry on $65, better seat $25 but no guarantee- no free water, sift drink, or cofffe. No snacks. Everything was charge and expensive The Seats were small with no leg room and no recline option. One of the most uncomfortable rides ever. No entertainment option I guess if I was only going a short flight it’d be ok but still never a 1st chioice And remember cheap airlines means kids will be on board"
Pros: "The flight crew was polite and attended to my needs and they were actually funny."
Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."
Pros: "An airport attendant, Alfonso, was wonderfully helpful and friendly. He took good care of me, as I was needing wheelchair assistance."
Cons: "When we arrived, I needed wheelchair assistance. I was picked up on the gangplank, and taken to the gate across from our arrival and LEFT THERE. No offers of help after that. I had a 3 hour layover, and finally Alfonso asked if I needed additional assistance. No one else was I interested in helping me get to food or a restroom. During the course of my layover, I heard over 6 flights have gate changes. Ours also was changed...at the time we should've been boarding. No explanation or apology for inconvenience. And again, I was LEFT THERE with no assistance. I finally flagged someone down to get a wheelchair and take me to the new gate, where I was LEFT AGAIN. I finally got up and walked to a restroom in my own (in great pain). The info for our flight remained on the screen at the old gate, with no mention of a gate change, and the new gate had NO information posted about our flight anywhere...which led to a great deal of confusion, chaos, and angry patrons. The gate change also caused us to board 30 min late. The Spirit employees were hard to find (laughing and hanging out in a closed-off area behind the desk). They were not friendly, helpful, or even understanding about the situation. I asked to be the last one on the plane (needing wheelchair assistance), and was told no, with no kindness or explanation. The flight attendants on this flight were not any better than the ines in the flight before...only w/o the funny commentary. And, another long flight with no entertainment, comfort, or friendly assistance. When we arrived at DFW, there were storms (that would've been avoided if we had left Orlando in time) that kept us in a holding pattern for an hour and a half ON TOP of a two and a half hour flight. The flight attendants used this time as a way to make MORE money for the airline by charging money for any food/drinks during this time...even water. We were on that cramped plane for 5 HOURS and were still having to pay for water. This was one of my WORST airline experiences in over 40 years of flying."
Pros: "Staff gave me a refund for return flight& baggage fee"
Cons: "I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am."
Pros: "Courteous, smiling flight crew--professionals--were aboard the plane, well-versed in their jobs and prepared for every eventuality."
Cons: "It was not Spirit's fault that the flight was delayed for two hours--that was due to weather--but there were no updates and when the clerk got on the intercom she was very soft-spoken and hard to hear. In order to effective deal with flight delays, one needs to have consistent updates, so that one can inform friends and family and arrange for rides from the airport that don't have to wait forever for the palne's arrival. It is difficult to be over six feel with long legs; leg room is nonexistent,, and non-reclining sits are difficult. Although I would never pretend that this was at all the fault of anyone at the airline. I was seated next to a woman who was very large--at least 400#, and quite broad-shouldered--and she took up half my seat. My back still aches, I couldn't lean back or straighten out or get comfortable in my seat because of her size. It made for a painful, difficult flight."
Cons: "Will never fly Spirit airlines again. First flight was cancelled, return flight was delayed by almost 2 hours. I waited at the ticketing desk for 3+ hours (while on hold with customer service on my cell phone). Never had my call answered and also did not ever get to the counter for my refund. HORRIBLE experience, worst customer service ever. A total inconvenience, I had to rearrange all my travel plans, incurring many additional expenses and also book a different outgoing flight at a higher cost in order to get to my destination. Also, the flight seems cheaper but then they gouge you by charging for your seat and also for your carry on. Not any cheaper in the end. NEVER AGAIN."
Cons: "The staff was not happy you could tell they did not want to be there they were very disengaged. This was the second time my flight to Puerto Rico had been canceled. And then it was canceled while I was in Puerto Rico without notice . There was nobody at the airport no one answering the phone's nobody to talk to nobody to resolve issues . I waited on line for customer care/reservations for over four hours and I have proof . That is unacceptable for any business economy or midscale . And then you're only offered $50 when you had to pay for another ticket pay for another night in a hotel in extra day in a rental you're out over $500 and they give you 50 ."
Pros: "Nothing. We were treated like Idiots."
Cons: "They wanted to charge for everything we had, including the purse that my companion was carrying. I found out later that our backpacks and purse were under their posted "Guidelines." When she told us that the baggage fees would be almost $400 for the two of us, I said "You are insane." and we rented a car and drove 15 hours instead... with car rental and gas and hotel, we still spent less than the baggage fees! When I called Spirit to complain. I was told that the gate agent was trying to overcharge us, but that there was nothing that could be done. They would not refund the cost of the tickets (Only $144) or offer any travel credit. I will never use Spirit Air"
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Pros: "Comfort, clean seats"
Cons: "Fare cheap but all the 'musts'made it more than any other airline: $9 Online fee; $25 kiosk fee (which didn't work and had to pay $50 fee to check in with clerk; had to check bag approved for under seat/carry on (12"c12") and since kiosk didn't work, charged $60 for 1st bag, even though I paid $60 for a 'first checked bag' and 2nd bag should hAve been cheaper. It was TSA agent who told me I would be required to check the bag by Spirit as it didn't meet carry on criteria and if I didn't check now, would be $100 at gate. I told her that I was traveling back with same TSA approved (and Spirit online rules) and she became rude and rejected my bag (and did a complete body search) so, I was forced to check the bag or miss my flight. I asked her and the Spirit clerk (3) if this was a TSA/ Spirit racket with kickbacks for TSA and/or Spirit and NOT on of them laughed, smiled, or denied this question. Mever again will I fly Spirit airlines or recommend to anyone!"
Cons: "On arrival at the airport, help was needed to get the boarding pass but there was no one at the ticket counter to help. For that reason, Joe missed the flight. When the representative did get to the counter, she was of no help in helping him get to his destination. He was marked as a "No Show" and his reservation was cancelled. Joe was told his return flight was confirmed. He was able to make arrangements with another airline after spending another $300 to get to Orlando. However, when he confirmed his flight home, he was told it was canceled because he "no showed!" He talked with people in Orlando and I called the phone number on the email received from Spirit after he missed the flight. I spoke with 3 different people who only wanted to tell me their policy. I needed help in getting Joe back to Akron, Oh. They could only tell me that we would have to make a new reservation and pay even more money for him to get home. They did not honor the money that had already been paid to them. They did not help us at all. They could only quote their policy, which was a moot point by that time!!!"
Cons: "We were over 1 hour late getting to Orlando as there was a passenger who was on the plane in stand by . Spirit overbooked the flight and they down 45 minutes trying to resolve the issue. I was suppose to get to Orlando at 10:30 . I got to Orlando at 12;30 . I had to be up and ready at 6:00 . It took me 45 minutes to get a ride. This past Thursday I was suppose to fly spirit to New Orleans . The security people search me for around 40 minutes . The plane was still at the tarmac however the spirt person had closed the ramp and would not let me on the plane . The plane set there for additional 25 minutes . I drove to New Orleans for 7 hours for a meeting. I will never , ever fly spirit again ."
Pros: "In purchasing a Spirit flight I am aware that no "frills" are included. I expect uncomfortable seats, no free snacks or drinks, and staff that is generally less professional. You get what you pay for. And the price matches the service."
Cons: "I live two hours from the airport I departing from. My flight was early in the morning, so I made plans to leave for the airport with plenty of time to make it to the airport. Unfortunately due to blizzard conditions, I knew I would be unable to safely make it to the airport by the time my flight would take off. I called customer service, during my first call I was hung up on, so I called again. The operator tried to tell me that he didn't see any weather conditions that should have prevented me from making it to the airport so he wouldn't help me transfer my flights. I was made to cancel my original departing flight and purchase a new departing flight, for twice the cost of what I had originally paid for my round trip flight. The only decent thing the operator did for me what waive the flight cancellation fee. I understand fees and charges to keep other flights as cheap as possible, however, at some point your customer service should accommodate your fliers when its extenuating circumstances. Highly disappointed. Unlikely to fly with them again."
Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "Flight on time."
Cons: "Flight attendant was so mean. I did not get a chance to ask who she is or her name was at that time . I was traveling with my family including my mother who is almost 80 years old and was seated farther away from me. I stood up to check on her as she was having shortness of breath when we boarded. I stood up 15 minutes after we took off although the seat belt sign was on to check on my mother, I knew I need to stay at my seat but I have to check on my mother. flight attendant was at the aisle getting food orders and was very rude told me to go back to my seat. It could have been better if she asked what's going on and why I need to stand . That's not my expectation of a flight attendant as she should be there to assist and provide support if needed. But she was very rude and directed me back to my seat without asking the reason of my action/ behavior but instead very rudely telling me to go back to my chair. She could have asked me if I need help. I believed she is also the flight attendant who was using the overhead mic to give instructions to the passengers. She is not fit to where she is at. I believed that there still a lot of people that were very disappointed at her . I hope nobody dies in the plane where she is at as her act of negligence,rudeness , discourteous is not acceptable."
Pros: "didn't die in a plane crash"
Cons: "Flights both ways delayed more than 2 hours both ways WITHOUT notification, compensation, or explanation, even when queried. I was forced to reschedule my car rental for twice the price due to tardiness. "Randomly selected" our flight to be security checked FOR A SECOND TIME AT THE GATE, and then my girlfriend was innappropriately molested for some reason by a tsa agent. I fly all the time and this was the first time this has ever happened. No service, still very expensive, dirty seats. I will NEVER be flying spirit again."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Airlines flying from Orlando Airport to Cali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Orlando Airport to Cali
Masks required on board, masks provided on flights from Orlando Airport to Cali
Social distancing seating
Middle seats unavailable to book on flights from Orlando Airport to Cali
Testing for antibodies, testing for symptoms for flights from Orlando Airport to Cali
Waiving of change fees. Search flexible flights from Orlando Airport to Cali