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Pros: Super friendly crew they were not mask Nazis it was nice
Cons: Super friendly crew they were not mask Nazis it was nice

Pros: The crew was great and very friendly.

Pros: I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient.

Pros: No middle searing.
Cons: The tv did not work. The temperature was hot the whole flight. No airflow.

Pros: The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset.

Pros: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!
Cons: Absolutely nothing. I’m going to join the miles points with Delta.

Pros: The crew was very friendly and it was a day fast flight.
Cons: No back of seat entertainment.

Pros: Everything about the flight was good.

Cons: Poor communication on delays. No wifi. No service. Couldn’t use lavatory.

Pros: Boarding was on time and we arrived early. The staff was also very friendly

Pros: Entertainment was up to date.

Pros: Clean and new planes, nice crew
Cons: Terrible delays and schedule for no reason, nothing wrong with weather in either direction

Pros: Crews were friendly

Pros: Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really.
Cons: I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous

Pros: Crew were great, on time, helpful, friendly.

Pros: Great service

Pros: The flight timings and the arrival time

Pros: Flying first class was wonderful. Great crew. Good food.
Cons: Can’t think of anything.

Pros: Snacks were good. On time.

Pros: Delta in Orlando is awesome!

Pros: Left on time and arrived early!
Cons: I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety.

Pros: Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight.
Cons: Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control.

Pros: Boarding was quick and prices were fair
Cons: I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!

Pros: Waiting in the departure lounce was ok
Cons: Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated.

Pros: From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!

Pros: Service
Cons: Flight was late by almost 2 hours.

Cons: One flight attendant was a little rude to the passenger on my row who was hard of hearing.

Pros: Friendly
Cons: Wouldn't let us check in til right before so our family was split all over the plane

Pros: I am always impressed by the Delta staff. Top notch.
Cons: The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options.

Pros: Getting off the plane
Cons: Boarding was a mess Seats had no leg room Flight attended was a jerk

Cons: Delta seats in Economy are smaller (narrower) compared to their competitors.

Pros: The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up.
Cons: Nothing

Cons: Entertainment Poor. Not to many movie for 14 hours trip

Cons: Late

Pros: Flight was good.
Cons: we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane.

Pros: Friendly crew with the usual high quality Delta product...
Cons: Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!

Pros: Service was quick
Cons: Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars

Cons: The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight.

Pros: On time as scheduled.
Cons: N/A

Cons: There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight

Pros: Kara was really nice to us.
Cons: Noisy plane.

Pros: Flights were both on time and boarded quickly. Crew was wonderful!

Pros: The organization, the shortening of the flight time.
Cons: At the Orlando airport, the LACK OF SEATING BY the gate!

Pros: Decent food . On time arrival !
Cons: It was fine

Pros: Everything went smoothly. We landed early and the crew was lovely to fly with.
Cons: No complaints from me!

Cons: My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues

Pros: The seats were comfy. Crew pleasant. All was good

Pros: Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service.

Pros: smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease

Cons: seats were very uncomfortable

Pros: It was an uneventful flight. The entertainment system worked well and food was good.
Cons: The lights kept coming on every few minutes making sleep nearly impossible.

Pros: Drinks served on flight. Comfortable seats.
Cons: Food.

Cons: Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?

Pros: Flight landed on time
Cons: Gate was constantly changed with no audible notification at the gate and boarding process was mayhem

Pros: The crew were really friendly and made sure we were looked after.

Pros: Crew members went out of their way to ensure the passengers’ comfort.
Cons: Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag.

Cons: I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!

Cons: Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver.

Pros: Crew was very nice and attent ive
Cons: Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh

Pros: Flight on time, crew polite and ready to help
Cons: Seats in the plane a little closer to each other than usual I think.

Pros: Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience.
Cons: Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase.

Cons: Flight delay due to connecting flight

Pros: Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience.

Pros: What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience.
Cons: Nothing, the experience exceeded all expectations.

Pros: Crew was good
Cons: Flight was over booked and they changed us the seats

Pros: Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating.
Cons: Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy..

Cons: Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth.

Cons: Flight delayed because of a late/lost family, then made us late for connecting flight.

Pros: Courteous and friendly staff - did enjoy my gluten free meal
Cons: Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!

Pros: Evrerything
Cons: Nothung that i can think of

Pros: The boarding process was very fast and smooth
Cons: The seating space is very tight, more space is needed specially for tall people.

Cons: No language options on tv besides english.

Cons: Hickups in entertainment screens. Seats seem te be smaller again Rows without windows

Pros: WiFi on long flight from Detroit to Frankfurt

Pros: Crew was pleasant and efficient.
Cons: Terribly cramped seating in economy class. I don't know how a large person could sit in those seats.

Cons: Flight delayed over four hours, no explanation or apology given. Missed our connecting flight, arrived home over 8 hours later than planned.

Pros: I just love flaying with Lufthansa Airline, absolutely love it! Everything starting from customer service to blankets is great quality.
Cons: The food could be better tobut I was pleased with the service

Cons: The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time.

Pros: all on time
Cons: seating very cramped

Cons: Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service.

Pros: The plane is very nice. One of the best plane configurations. Crew is excellent.
Cons: Seats can be more comfortable

Pros: Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando.
Cons: I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor.

Cons: Unfriendly crew

Pros: The check in process was fast
Cons: All the flight were bumping and landing felt very dangerous

Pros: Food and overall service
Cons: nothing

Pros: Took me to great location
Cons: Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!

Pros: In flight entertainment
Cons: Seat pitch

Pros: Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!

Pros: First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again.

Pros: The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug.

Pros: Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline.
Cons: Nothing to dislike.

Pros: Everything

Pros: The crew was SUPER NICE! Great smiles , really attentive- not fakes! What a great experience! Food and refreshments were good and plenty. Wide choice of Entertainment. Clean plane. When the industry quality of services has taken a dive so badly, one really appreciates the experience with Lufthansa who delivers. Thank you!

Pros: Great staff.
Cons: The time it takes to travel. Can't control that.

Pros: Plenty of overhead bin space, comfortable seats, headphones were fantastic.
Cons: Crew was pretty much non-existent and only came around about twice to serve drinks or food, and they were not super friendly.

Pros: Crew crew crew. Great crew. Food Entertainment
Cons: Size of seats too small in economy Leg space narrow

Pros: Everything is excellent.
Cons: As mentioned above.

Pros: Great crew!
Cons: Landing was very rocky.

Pros: So rude crew

Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot better

Pros: Overall a nice and good flight
Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Pros: Comfort
Cons: Internet

Pros: Klm's consistantly high standards in everything they do.
Cons: Nothing

Pros: Flight was on time.
Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: The crews were pretty great!
Cons: The regulating of the temperature.

Pros: Pleasant crew. Appropriate and efficiently served snack.
Cons: Boarding and disembarkation were slow.

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: The aircraft
Cons: No overbooking next time!

Pros: The crew was great. The soecial meal request was hadled well despite oversight.
Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Pros: Crew was helpful and food was very good
Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai

Pros: General flight journey

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.

Pros: Good for both.
Cons: Bigger seats.

Pros: Awful
Cons: Everything

Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!

Pros: The flight was smooth, the service was friendly, and the food with plentiful.
Cons: Too much activity in the cabin during the flight.

Pros: My seat at the window was great and the staff really friendly and courteous!

Pros: The crew!!

Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall
Cons: Less legroom, storage space, bad food, few movie options.

Pros: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

Pros: Smooth flight.
Cons: Seat a little cramped.

Pros: Nothing to mention
Cons: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Cons: Nothing special

Pros: Good selection of movies.
Cons: Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm.

Pros: I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!
Cons: I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint.

Pros: Food was excellent, service from staff was friendly, and entertainment options were great.
Cons: Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good.

Pros: Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split.
Cons: That it didn’t happen.

Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

Pros: Good services!

Pros: Very friendly crew going out of way to assist in making trip comfortable
Cons: Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Pros: He missed it due to having a 32 minute layover, which he ran all the way to board.
Cons: he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.

Pros: Really friendly staff. Great service

Cons: The streaming service didn’t work

Pros: Great service

Pros: Food was good and crew members were very nice
Cons: My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that.

Pros: Premium economy service was good.
Cons: Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy.

Pros: Delayed flight but staff apologized as for safety reasons.
Cons: Very late arrival

Pros: The supplied pack of toothpaste/toothbrush

Pros: The included snacks and the seats.
Cons: Nothing.

Pros: Great food
Cons: Sears we're toooo small

Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Cons: Nothing.

Pros: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.

Pros: the seating was very uncomfortable i barely had any leg room
Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways

Pros: meal

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

Pros: Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well

Pros: Everything was on time
Cons: I couldn’t change my seat

Pros: Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again.
Cons: No complaints.

Pros: Nice crew that were helpful.
Cons: Small plane, cramped seating.

Pros: The friendly crew, and quiet cabin
Cons: The food was too Finnish.

Pros: Food on this flight was delicious.
Cons: WiFi didn't work.

Pros: Food.
Cons: No audio.

Pros: the food given under gluten free food was amazing on FinnAir

Pros: I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers.
Cons: I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese.

Pros: Everyone was polite and helpful and did everything to make flight comfortable
Cons: Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall

Pros: Professional staff. Easy boarding.
Cons: entertainment seemed more oriented towards Asian passengers

Cons: I missed the flight

Pros: All was great!
Cons: Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising...

Pros: Crew service is excellent
Cons: Sitting in the cramped economy seats was a 9 hour torture

Pros: All standard service, nothing extremely good or bad.

Cons: Delay

Cons: the flight was 2 hours delayed.

Pros: Not much
Cons: Food was terrible. Entertainment system kept breaking.

Pros: Boarding was easy
Cons: Drinks were for an additional charge

Pros: Crew was fine. Uncomfortable seats bearable for the short flight.

Pros: This was a very short flight and I don't recall if there was any food service or entertainment.

Cons: There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option.

Pros: the flight wasn't full and I had the front row
Cons: i had the front row on an airplane but there was no first class:(

Pros: Good movie selection
Cons: Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far.

Cons: PLANE DID NOT ARRIVE ON TIME AND OUR DEPARTURE DELAYED , WE PLANNED ENOUGH TIME FOR TRANSIT AT HELSINKI FOR TOKYO BUT WE HAVE TO RUN TO THE GATE

Pros: The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!

Pros: Seats were larger than expected - more comfortablethan most airlines.
Cons: Flight entertainmenot working well Frankfurt airport had no free wifi.

Pros: Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again.
Cons: They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question.

Pros: Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business.
Cons: Bag collection was chaos and took too long, it's not such a busy airport

Cons: It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy.

Pros: Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly

Pros: Staff was nice. Seat was standard.
Cons: Small movie selection.

Pros: AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal.
Cons: The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed.

Cons: I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain.

Pros: The flight was so-so. Cramped seating with mediocre food.
Cons: The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense.

Cons: Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane.

Pros: on time friendly staff
Cons: more food choices

Cons: When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight.

Pros: Food and service
Cons: Seats were very small

Pros: It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room.
Cons: For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?).

Pros: Flights were on BA not Finnair
Cons: Ba website did not work properly.

Pros: I loved the flight it was o. Time the flight crew was great
Cons: Everything was perfect

Pros: Brilliant direct flight
Cons: The cost could be a lot cheaper

Pros: Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing.
Cons: This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date.

Pros: Seat confort
Cons: 2 hours delayed, even tea has to be paid

Pros: It was overall officient, basically on time and comfortable
Cons: Getting off the ground took quite a while even though we arrived basically on time

Pros: My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge

Pros: The flight, food, drinks and comfort was good
Cons: When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later

Pros: Crew were great and we left and arrived slightly early which was nice
Cons: The in flight magazines and safety cards were ripped and damaged. Not a good look for the flag carrier

Pros: quick boardling, good flight, enough personal space in business class
Cons: I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things

Pros: Crew cheerful
Cons: Beyond their control. Flight delayed 50 mins

Pros: The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport.
Cons: The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to.

Cons: there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes

Pros: That we landed safe, there was a good choice of movies.
Cons: The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on.

Pros: Boarding and on time departure.
Cons: Nothing to dislike

Pros: Typical BA efficiency.
Cons: What’s the difference between BA and EasyJet?

Pros: On time, all the staff were lovely at the terminals and on the plane
Cons: All goid

Pros: The captain was very apologetic and the crew were friendly.
Cons: The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems.

Cons: We where delayed for just over an hour

Cons: Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning.

Cons: Delayed 30 minutes

Pros: The flight was smooth, food good and staff OK
Cons: Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired.

Pros: Professional crew, comfortable seats with adequate legroom
Cons: No beverage without paying, extra bag fee, no jetway at Heathrow (bus to plane)

Pros: Very good aircraft!

Pros: Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious.
Cons: Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened.

Pros: We enjoyed the flight from Orlando to London.
Cons: Trying to find the connecting flight in London and not much leg room.

Pros: All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me.
Cons: I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle.

Pros: Helpful and courteous crew
Cons: N/a

Pros: Full flight, but still excellent courteous service from all members of staff.

Pros: On time, friendly crew

Pros: Flight as always great
Cons: Delay made me miss two meetings

Pros: Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience
Cons: Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience

Pros: Service
Cons: Nothing

Pros: Decent service and comfort.
Cons: Dear wife luggage failed to arrive. Very disappointed after trip plan 2 years in the works.

Pros: Cabin crew was amazing..... didnt mind the delay things happen

Pros: nothig
Cons: No USB port for charging phone and poor audio watching entertainment

Cons: Economy seats are very uncomfortable for a long flight

Cons: It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it.

Cons: Bag didn't make it, and then the system to get it returned doesn't work as it should.

Cons: I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines.

Pros: Great crew, and delicious food! The seats were not bad either.
Cons: The entertainment system was outdated.

Pros: The BA agent after immigration did a wonderful job getting us on the next flight, which saved us from losing our entire vacation.
Cons: The luggage took 45 minutes to arrive at which point we only managed to still get our rental car due to an extremely helpful Europcar agent. Otherwise, we would have been stranded at Glasgow airport overnight and would have lost our hotel reservation.

Pros: I did get to Glasgow
Cons: Boarding by bus, late, expensive, bag fee, no drink.

Pros: I like the comfort of the BA planes even for such a short hop, efficient service and fast.
Cons: Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly.

Pros: Nothing
Cons: British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak

Pros: Nothing
Cons: As like always late

Pros: Staff and food.
Cons: The cramped club seats....can't extend fully if you are over 6ft.

Pros: Nothing, felt like I was back in the 80s
Cons: Old plane, had no port for usb cables, no tv on the back of each seat, no wifi. Flight from Philadelphia 5 days prior had it all.

Cons: Not really friendly. Nothing to drink. My chair was broken so I couldn't really lean back.

Pros: Nothing to like in particular.
Cons: Why does BA insist on serving spicy food on every flight from the US to the UK. I was offered chicken or pasta and no one even bothered to tell me it was chicken curry. With BA I always bring food on board with me as the inflight meals are awful.

Pros: Not much. Very small plane. Only one bathroom on the back in the galley! Impossible to get in most of the flight because of service carts.
Cons: Food service extremely slow. M&s choices looked good but the crew had their hands full trying to deliver. Too bad

Pros: After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes).

Pros: Clean and comfortable
Cons: Nothing complimentary, no screens on exit row seats