|Flights Arrive in||Newark|
|Flights Depart from||Osaka Itami|
|Airlines||American Airlines, Japan Airlines, Air Canada|
Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.
Nothing, okay the movie
Flight attendant in back rude from start to end for no reason.
The crew members had a good attitude, pilot in particular
Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.
i arrived alive
My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.
Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.
These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.
I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!
Really no complaints
The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy.
Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.
Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags.
Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!
Great plane B 787
Paid online for food and most choices gone Overpriced
On time, clean and comfortable
The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update
Service, Ecofriendly, Kind Staff
Excellent pods on business and very good food and service
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