OSA - ORF
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Top 3 airlines serving Osaka to Norfolk
Scores according to KAYAK customer reviews
Cons: "The food"
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Pros: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Cons: "There is no inflight entertainment on these flight but I brought my own."
Pros: "The seats were comfortable"
Cons: "The food could be better"
Pros: "The entertainment selection is quite great."
Cons: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Pros: "Crew was wonderful very friendly"
Cons: "Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep"
Pros: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Cons: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Pros: "The crew was friendly, offered plenty of food and drink. Very enjoyable flight."
Pros: "Crew and flight were fine"
Cons: "Cramped in economy"
Cons: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Pros: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Cons: "Didn't get meal of my choice. The crew was very friendly and responsive. Overall very good experience."
Cons: "pastry, not sandwich"
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Pros: "The takeoff and landing were smooth. The food and service was good."
Cons: "The screen for viewing movies were not functioning all the time"
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Cons: "No problems average flight slight delays."
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "There staff were great and the flight was smooth. The flight was on time."
Cons: "The distance from one gate to the other is long and wondered why go through security again when you are still in the airport."
Pros: "On time arrival"
Cons: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"
Pros: "New plane, good food, nice attentive crew, on time"
Cons: "Seats and seat space are shrinking, s not super comfortable."
Pros: "the seats are comfortable, food is good and service is better than most"
Cons: "That it took a while to get on plane because of security but thats how it goes"
Pros: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Cons: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Cons: "Lufthansa sharing code with United wasn't pleasant at all."
Pros: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Cons: "The vegetation meals were not appealing. There was no flavor and strange food combinations."
Pros: "Short flight, so food, comfort, entertainment not as important"
Cons: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Pros: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Cons: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."
Cons: "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."
Pros: "space and the staff"
Cons: "Horrible experience"
Cons: "the seat. not suitable for a business category"
Cons: "Moscow demanded that Lufthansa had to pay 500 dollars"
Pros: "Confort and Service"
Pros: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Cons: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Pros: "Sitting 1 hour in aircraft while the bypassing plane stopped to switch the crew because of limited working hours.... My flight was delayed for 1 hour and I missed my connection. On the plane, no one alerted I was rebooked and suggested to run to my gate as they "will be waiting for you..." No one at the gate 5 min after departure time, no one to help... VERY BAD, Lufthansa..."
Cons: "My connection was lost due to Lufthaza bad management for flying crew members time. I was rebooked on another flight several hours later with KLM. Arrived to my destination without my luggage as no one from KLM or Lufthansa was able to locate it. My vacation is ruined, in 3 days I'm flying to another country in Europe and don't even know if I will fly with or without my luggage. No one apologized at Lufthansa or suggested any accommodations... Very disappointed with services. Lufthansa used to be good, but I guess not anymore."
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Cons: "seats are way too close to each other."
Cons: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"
Pros: "Great crew"
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Cons: "seating, food, entertainment, boarding"
Pros: "Great crew and good seat in Main Cabin Extra!"
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "plane was very cold"
Pros: "The boarding process was easy. Crew was friendly. In flight movie selection was great."
Cons: "Seats were uncomfortable and some passengers could have used a little deodorant."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Pros: "Wasn’t horrible."
Cons: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Great crew, on-time arrival, quick boarding"
Cons: "Crowded seats in the back of the plane, Low quality and bland snack options"
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "As above"
Cons: "Missed connection"
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Cons: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Cons: "No longer free entries on board like before"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Crew was nice"
Cons: "Sounds like an ok airline if you fly 1st or business class. Don't be fooled by great reviews"
Cons: "Timely I have no complaints. The flight went well."
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "My daughter liked the movie Gifted on the flight. Only decent experience in 2 days of travel"
Cons: "Worst experience with an airline ever. Never going to fly AA again. They lost 3 valued customers."
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Pros: "That the flight was not full and staff were just great very friendly and helpful."
Cons: "All good on this flight."
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Plane literally falling apart. Delayed 4 hrs on board before the flight was cancelled altogether. Told it happens ALL the time. We got 2 hrs of sleep at a hotel about 40' away from the airport. Lousy job! Missed a wedding."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Pros: "Closer to home"
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Cons: "Movies broken has to change seat"
Cons: "The seats are TOO DAMN SMALL!!!!"
Pros: "Everyone was polite, helpful, and courteous."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Pros: "Landing was not smooth"
Cons: "Crew was polite"
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Pros: "Good crew"
Cons: "Leg room"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Cons: "The flight crew cavalier attitude by not coming on to apologize"
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Late leaving Houston, but the pilots did a great job landing in very windy conditions."
Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "On time and efficient."
Cons: "I’m still hungry. Walking halfway round the airport to get to my connection destroyed my eating time. I hate that food has been removed from domestic flights. Another long walk from landing gate to transportation while still hungry."
Cons: "Flight was canceled"
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."
Pros: "Good crew"
Cons: "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "It was smooth and enjoyable."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "Lots of beverages offered. Boarding was fine"
Cons: "Lack of food choices and cramped seating"
Pros: "Much nicer flight attendant than my last united experiance . 45 minute flight so not much to tell"
Pros: "The lady crew member was so sweet and kind."
Cons: "The first seat on the plane you couldn't see out the window because it was blurred with dirt or something, there was no foot room"
Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."
Pros: "The crew and gate personnel were good. All aspects of the flight were good with one exception mentioned below."
Cons: "I was in seat 17b, behind me were two preteen? Children apparently traveling alone and they were obnoxious. They were loud and continuously banging on my seat and the gentleman's seat next to me. At one point they fought and one let out a very loud howl. The gentleman and I both had to turn around and give them looks to try and quiet them but that didn't really work."
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Pros: "This flight was a complete change. We boarded quickly and I and took off on time."
Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"
Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Second flight was a million times better"
Pros: "People was very nice"
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Pros: "Comfortable flight. Pilot kept the passengers informed regarding weather issues in the flight path."
Cons: "Had to rebook flight due to prior delay. Not so friendly staff at the desk."
Cons: "Was not happy to have to make 2 stops"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "They have a snack and a drink on such a short flight."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Pros: "On time and arrived early"