I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.
