Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
I feel SAS is the only airline that does not let you choose your seats when you're checking in, and so we were forced into two middle seats and it was quite uncomfortable. There are not enough new and quality movies available on the entertainment system. After our inbound SAS flight being canceled with less than 12 hours til departure, the whole experience flyign with SAS wasn't great.
My biggest recurring disappointment is that I buy a pre-assihned seat while pucrhasing the ticket and then when checking in it disappeared and I have to buy it again. That's very disappointing and actually a reason I will actively avoid SAS in the future
SAS cancelled my flight SK910 on Sep. 21,2026 because a construction crew from New Jersey Transit accidentally cut through a fiber optic cable which enabled the control tower at Newark Intl. Airport to communicate with all flights. Over 600 flights were cancelled including mine. My boarding code was B2WJMJ, I demand a refund of all monies spent toward this reservation!
they had to land at Dulles instead of EWR and had no one to help all of the stranded travellers the crew was rude and not helpful as well
A short two hour flight, no food, but good assortment of drinks. The seats are a bit
Flight was cancelled without notice or any reason given. I found out coincidentally when i was checking the baggage allowance on the app, When contacting the airline, the only option peresented to us meant we lost a day of our weekend getaway. Had a lot of contact with airline prior to flight, trying to get them to resolve the issue. We could have traveled the first stretch ourselves but the airline refused to accommodate this. The airline outright refused to be forthcoming in agreeing to alternatives that would let ut keep the date we had booked, and so a third of our holiday effectively vanished. This meant a lot of hassle, changing hotel nights, activities etc. Furthermore and after the flight, customer service refused to answer our complaint unless we used their very restrictive online form, which gave us no chance to properly explain what our issues were. They have of course denied our complaint, and so i have to bring the matter further. If you have an alternative airline to use, please do. SAS treats its customers as a necessary evil.
Yes avoid JFK airport at all costs. A horror to navigate.
SAS is very good at service, the lounge was great, and flights were on time. Boarding is fast and efficient!
Food was underwhelming. One free coke, charged $$ for one wine. Last year one wine was included. And prices were much lower.
