I loved that I was able to upgrade to first class for $400
The service in first class didn't seem to be any better then coach, it was also unclear that we had to pay for snacks and drinks, except those brought with our meals. This may not have been the case but it wasn't made clear. I think that communication with first class passengers should be a little more detailed.
Great inflight entertainment! It's also always a pleasure flying in a 787 dreamliner.
Boarding norwegian flights is a free for all nightmare; budget airline or not, there has to be a more organized way of boarding so flights are not more delayed than they already are! Also, flight attendants are not as courteous as they could be. One in particular was incredibly rude. I has missed tea service, only noticing the coffee service coming by. When I politely asked a flight attendant that I never saw the tea come by and would like somex he said I had to order it because service was over. I tried to explain that I didn't see it come by and he just shrugged his shoulders several times, gave me attitude, and walked away. Surprisingot, he brought me tea later on the flight.
I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc.
The fact that I got home in one piece I really like.
Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line.
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