Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "On time departure. Organized check in"
Cons: "Seats are tight"
Pros: "The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly."
Cons: "Everything was perfect. Thank you"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "Had seats in row six -- plus there was room for both our carry-ons!"
Cons: "Flight was delayed taking off from Winnipeg 90 minutes with no explanation given. Made us late getting to Saskatoon and missed our daughter's scheduled ride to pick up our two cars as a result. Had to pay an extra two hours parking at airport, etc etc etc."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Crew was great"
Cons: "Who decided that seats should be shaped that way? Always gives me a backache."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Crew was fun and helpful. Was extremely accommodating in helping me switch to an earlier flight"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "As usual, the gate and air crew were extremely helpful and efficient. I love that the flight attendants almost always have a great sense of humour. This helps put everyone at ease and in a good mood for take-off. The flight was right on time."
Cons: "We gate-checked our baggage on the first leg of the flight and didn't quite understand why we had to take it off and back on again for this flight when it was on the same plane. There wasn't much legroom; and when the rather thoughtless guy in front of me reclined his seat fully, I could barely move. Luckily, it was a short flight."
Pros: "Best WestJet flight ever!"
Cons: "No issues."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "fair bit of leg room. fairly relaxing flight, as i am not a frequent flyer. good and safe landings as well as 'lift off' all staff was good on flight"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Cons: "Paid for reservation of a particular seat. At check-in was offered my choice of another seat without regard to the fact that I had paid for seat selection. Westjet employee did not honour paid-for selection or offer refund."
Pros: "The staff was very friendly."
A flight attendant of the name of Kioike was very unpleasant.
Pros: "Good attentive crew"
Cons: "Lots of waiting on the tarmac"
Cons: "I got stuck in the airport through the whole night"
Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Pros: "Entertainment options were good. Food was good."
Cons: "The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Nothing. At all."
Cons: "No entertainment."
Pros: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Cons: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
Cons: "The seats were too close together and very uncomfortable"
Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
Pros: "The service was excellent! The crew was happy and accommodating."
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "Helpful staff"
Cons: "One hour on tarmac."
Pros: "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Cons: "I like that they had freer media for us to see and wifi abalibl"
Pros: "It was great"
Cons: "All good"
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "Baggage was lost."
Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
Pros: "We liked the video on demand on overnight flight."
Cons: "The dinner choices on the overnight flight to Munich left a lot to be desired."
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Cons: "Not enough legroom for someone 6'5"."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Pros: "I had an entire row to myself."
Pros: "The flight was 3 hours late, for 'weather conditions' as we were told. We've been given no compensation or vouchers. Communication was super poor: displays still showing the originary boarding time. And then suddenly they started birding before the time announced."
Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
Pros: "The crew was very attentive. They offered refreshments when we needed."
Cons: "The entertainment system did not work on my phone."
Cons: "Plane got super delayed last minute without notice until arriving there at the gate."
Cons: "Horrible service and attitude. United is a nightmare."
Pros: "After the 2nd broken plane, they gave everyone $10 food coupon"
Cons: "Three hour delay, two broken planes, but all things considered not too bad."
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "Much better leg room on the upgrade. Thanks for the blanket too."
Cons: "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Pros: "From Akron to Cleveland it was a great trip"
Pros: "Should have switched planes sooner"
Cons: "The professionalism of the pilot and crew despite the long delay"
Cons: "Is a seatback tv too much to ask for?"
Cons: "The crew wasn't the friendliest. Kind of a buzz kill when you're en route to Kauai."
Pros: "Not much positive on this flight other than I was headed home. I had a decent seat but I had to pay extra for it."
Cons: "This review is for another flight that paid for the same day as this flight from LA to Lihue. The actual flight for this review is a different flight that I paid to get my friend on so could get home. He pretty much had an equally bad experience. The following is my review from my flight from San Diego to Lihue, through San Fransisco. I paid for both flights but wasn't offered the opportunity to submit a review for the flight I was on so I'm taking this opportunity now to do so. I was on a flight home after losing one of my best friends. The flight attendant was extremely rude, making me feel like she was going out of her way to get me a drink of water and never returned to offer food after they missed me when they went down the isle. The gentleman attending to the first class passengers was beyond rude to anyone attempting to use the lavatory near the first class section as if people were supposed to know that it was only available to first class passengers. I was never offered food and myself and other passengers repeatedly ignored by our flight attendant. The entire flight was freezing cold and the air blowing so loud that I couldn't hear any volume on the movie player I was watching, making that nearly impossible as well. I landed at my destination feeling cold and hungry with a pretty bad taste in my mouth towards United Airlines. I don't normally fly United but due to the untimely hospitalization of one of my best friends and having to fly on such short notice, it was all that was available. I used to be a united mileage member but my points expired and became useless to me, living in Hawaii with very few flights in and out of the state several years ago. They seem to have added flights since then but other airlines have won my loyalty since then. I was hoping for a better experience as I remember having better experiences flying United. After this recent experience, I'm not sure that I will be flying United again, especially given the price of fares and what you get for what you pay. You'd think the staff would be more welcoming knowing that people pay so much to fly and then pay for everything else once on the plane. (A comfortable seat, food, drink, etc)."