Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Flight was late over a hour just like the first one. WiFi was down.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
The hard product, food, and service are far superior to their North American counterparts
Boarding and times were all good. Food was as expected and enough. Comfort for a 6’ tall male 200 lbs (somewhat average sized) was terrible. It was just SO much more money to upgrade to premium economy. It’s a 777 so seating is 3-4-3 and is really crammed. What are you going to do? The only real downside is not being able to sleep so your first day in Europe is a write off. I suppose if you need that first day then pay the extra $500 to get premium economy and maybe you can sleep and wake up with some energy?
Rude flight attendants with poor service. Worst first class experience I’ve ever had.
Again, we were rerouted all the way to Zurich and had a longer journey than expected.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
It was okay until this flight had mechanical problems which made us miss our connecting flight and my friend and I had to pay an extra $500 each to get to our next location at a later time.
Efficient board despite a 100% sold out flight. It’s crowded on the plane but crew was working hard to get us off the ground on time and served dinner and breakfast. Food was good.
Delay, delay, delay. Boarding was extremely slow. Put everyone on buses to get to the plane and then made us wait - 15 after we just boarded and then 15 minutes at the plane while they finished some engine maintenance (we all just watched the crew fix some things!!) and while they cleaned the plane. And then they bused us to the terminal when we landed in Casablanca. Flown to Casablanca several times in the last year and this was the first time I had to be bused to the terminal. TAP has an on-time departure rate of 56% in 2022, and this flight added to that abysmal score.
Our first flight was delayed 2 hours and then just 5 minutes after landing, we find out our connecting flight was canceled. They almost lost our luggage but fortunately a crew member by the name of Abu was pur savior and found it. Unfortunately, that ordeal took us almost 2 hrs and we couldn't be accommodated on another flight, forcing us to stay in Montreal for 3 days, paying only for one night at a hotel and some voucher for food only valid at the airport. Total BS. They said to save the receipts of any expense we incur to submit them for refund oj their website. But, who know how long will take them to pay us back so.. yeah good job Air Canda. 👎👎
TV did not work, flight was delayed 3.5 hours, and the flight crew was unapologetic about the delay. We finally left the ground at 2:30am after sitting on the tarmac for an hour after pushing away from the gate
We had a connecting international flight in Toronto when we landed found out that one of our assigned seats was now on standby. Two hour line at customer service on telephone hold for over an hour without answer. The plane was very old and outdated many thing did not function properly. Business class had half the normal bin space of a modern plane by the time we boarded the only bin space available was filled with bedding and pillows for a return flight I must assume. Half of the chair functions did not work. The food was by far the worst I have been offered in forty years of flying. We tried to refund our return flights from Lisbon Portugal to Los Angeles and were offered $122 on $7000 tickets. Air Canada is by for my worst experience in international air travel I have had to date and I am dreading the trip home. Oh Air Canada may we never meet again.
