Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 2% drop in price.|
|December||Most popular time to fly with an average 1% increase in price.|
Average price round-trip
|$703||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 07m
The cheapest ticket to Maui from Palm Springs found in the last 72 hours was $264 one-way, and $312 round-trip. The most popular route is from Palm Springs to Kahului, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $264.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Attitude of the crew"
Cons: "Had wait on the ground for 30 mins for a gate to open up. That should NEVER happen"
Cons: "No soft drinks. Really."
Pros: "Not much"
Cons: "Just about everything"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "Great food options..excellent service, even a free Mai Tai!"
Cons: "Seat sizes are small but not too bad. If a 1st class upgrade was available, I would've done it!"
Pros: "Staff is always helpful and pleasant - text messages about flight changes/departures/gate changes, etc - always updated! And love the usb for charging phone."
Pros: "They're the best airline out there. Affordable, friendly and respectful with fair prices."
Pros: "The hand held pc's loaded with movies was very cool. The crew was exceptional The sequence of the meal service was very good"
Cons: "The first class seats were not very comfortable, have traveled on various competitors in first and these seat were the first to cause me shoulder and neck discomfort (note this is the first time that Ive traveled in first on AS) The lunch main meal meat were over done, my wife had the chicken and I the pork both were dry as a desert."
Cons: "We boarded, then were told to exit after sitting for close to 40 minutes on the jetway with NO AC. It was close to 2 hours until a flight could take us to SFO. It ruined my plans and I will be requesting a full refund from Alaska."
Pros: "Great captain and crew"
Cons: "Need newer movie selections"
Pros: "Staff was great."
Cons: "Food options just ok. Seats super small"
Pros: "We didn't crash."
Cons: "Cheap seats, food, everything we mediocre..."
Pros: "We boarded fast and left and arrived on time"
Pros: "It was on time and 30 minutes early to our destination!"
Pros: "Left early, arrived early"
Cons: "Tell me about the entertainment software before we get to the airport."
Pros: "Free wine"
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "Flight attendants, mai tai."
Cons: "Late plane"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "Another well run Alaska flight. Even the coffee was decent. Very clean , new plane. We got in early."
Cons: "Like all flights nowadays, no enough space in the overhead bins for those of us who board later."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "Our ticket handler at Alaska Airlines ( Sep 21- SMF Airport) was the most helpful and patient person we have ever encountered! The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier. Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them"
Pros: "Same as above"
Cons: "Same as above"
Pros: "On time"
Cons: "Not enough freebies"
Pros: "Our flight attendant was absolutely precious!! Complimentary Mai-Tai was good!"
Cons: "Fruit and cheese plate seems like it was sitting out a bit. The cheese looked slightly dried and cracked."
Pros: "Crew were great, before boarding and in air"
Cons: "A suggestion: Folks w ongoing cough/sneeze could be requested to wear a mask. Disconcerting to sit in front of someone coughing throughput flight."
Pros: "This is the first flight of the day and slways on time"
Cons: "There is no food or entertainment. None is needed."
Pros: "On time nice crew"
Cons: "Not being able to fly first class"
Cons: "Charging for food is lame."
Cons: "Had to pay for food and entertainment."
Pros: "Flight was timely"
Cons: "Only served water and juice and didn't have ice."
Pros: "Every single person I encountered on this flight was so friendly, offered assistance, and had a smile. Even the pilot thanked us (in person not just overhead on the speakers) for flying with them! It was one of my most enjoy flights. 3 rounds of beverage service!"
Pros: "Staff was nice"
Cons: "Didn't like that only drink choices were water and OJ. Only had pretzels, peanuts too would have been nice"
Pros: "Plane was newer"
Cons: "Seat did not recline"
Pros: "It was pretty good. This was my first Alaska Airlines flight. Seattle to Maui was better than Newark to Seattle. First flight was uncomfortable. Seat did not recline. Didn't try the food. I took Virgin to Newark from Maui, and Alaska on return. I had high expectations from Virgin, but I liked Alaska better."
Pros: "The flight attendants were light hearted, engaging, and very funny"
Cons: "Everything was good. Had the extra legroom which made it very comfortable on the long flight"
Pros: "Friendly crew. Got my bags back fast. Late flight but they did their best to keep me updated."
Cons: "Pretty disorganized boarding. I paid for "preferred plus" seating benefit and it was pretty much a free for all at the gate. Half the plane went outside to board from the rear and the other half rushed the gate at the same time for the front row seating. The free drink? The crew didn't have a clue about that either. Very disappointing. Let's hope Virgin America has some customer service pointers to share with the merger"
Pros: "The crew and boarding process were great! I hope that the crew is paid a decent wage and that not too much of the profit is going into the pockets of the owners/CEO/share holders."
Cons: "Very small space, and I am a fairly small person; no screens; poor selection of food; pocket on back of chair in front of seat was too small and netting too loose to practically use for anything."
Pros: "All good"
Pros: "The whole staff at each airport was wonderful in helping me out"
Cons: "Had to purchase second ticket because my wife and I couldn't get thru TSA. Name on boarding pass didnt match my wife's licence. Married vs maiden name. Alaska could change boarding pass. Passed the buck to kayak. Spent 1 hour on phone and was unable to do anything. Had to buy a separate ticket, last minute, for my wife and barely made the flight."
Pros: "Getting off the Plane."
Cons: "There were not enough Breakfast meals, and I could not eat anything that WAS available... You should have At Least enough of the Daily meal, or whatever you call it, for all the passengers... especially at Breakfast.... everybody wants Breakfast. AND... maybe try not to sit single adults in the middle of 3 screaming toddlers. I hate kids. and that was REALLY ANNOYING. - and I was not allowed to move due to the Load Weight so... It pretty much all sucked. and then - & I know this is out of your hands - but this was all n top of bad turbulance... Worst Flight I hve ever been on, and I am a Travel agent, and practically grew up on Airplanes."
Pros: "I fly this route regularly and Alaska is my first choice - the service is good, and everyone gets a celebratory drink prior to landing in the Islands. I will often upgrade to 1st class, and that is so worth it. I arrive at my destination after 5 hours feeling relaxed and able to jump right into the new environment."
Cons: "In 1st class - no complaints whatsoever. In coach - the usual: seats small, cramped, packed in with hundreds of other human beings, just waiting for it to be over. What a difference between the two!"
Pros: "Only good thing was the in flight services. The flight attendant was very busy making sure we had drinks or food available"
Cons: "Tight fit in the cabin area, limited restrooms onboard"
Pros: "On time performance"
Cons: "No wi-fi"
Pros: "Friendly staff, comfortable seats"
Cons: "No entertainment system onboard, no power outlets"
Pros: "Almost everything was pleasant, easy. The crew was especially nice and very helpful."
Cons: "I realize you are doing your best to make the cost of traveling as reasonable as possible and that making the seats quite narrow plays a big part in this goal however, I am very grateful the gentleman sitting next to me on the way to Maui was not only pleasant but was not offensive in any way. He did, however, kind of overlap the armrest so that I was squished against the other armrest. A very slender lady sat next to me on the way home. Made it a more comfortable trip. Jan"
Pros: "All but thy wanted to charge for Internet. I was appalled."
Cons: "Charging extra for Internet . Until they change that I will try to avoid this airline."
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Boarding was smooth."
Pros: "I appreciate the choice of snacks."
Cons: "The coffee served on the flight was lukewarm."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Delayed for an hour because of changing tire"
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "Nice smooth flight"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Cons: "The WiFi"
Cons: "Seats are too small. I cant buckle seat belt."
Pros: "It was delayed"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Cons: "It didn’t take off on time"
Pros: "Quick flight"
Cons: "Plane was old flight was right on time"
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."
Cons: "Bad food"
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Great flight attendant great people"
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Transfer from SAT flight. Bathrooms clean. Short walk to new gate. Food or snacks available. Plug in for phone available. Boarding staff friendly. Plenty of overhead. On time. Service inflight friendly and prompt. Baggage prompt and pickup by family with no problem. Staff helpful and friendly. Crew efficient despite full plane. On time."
Cons: "Seats with no power. Boring and predictable snacks."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Pros: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Pros: "The boarding agent took the scattered seat assignments of out party of six and got us all co-located - of her own initiative. I really appreciated that."
Pros: "Skyprority was great along with the perks of PE seats. Crew, as usual, were professional, pleasant, and organized."
Cons: "IFE was great but remove the games component from the menu. I had a child poking the screen playing the game for 3 hours and everytime they poked the screen it moved my head as if she was just hitting the back of the steat. PE seats really don't offer that much more room and the seat on the 757-200 vs 9 was AWFUL! My tailbone hurts 24 his later."
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Cons: "For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all."
Pros: "A very pleasant experience, nice crew."
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "Empty flight, got whole row to myself, nice staff, on time, smooth travel."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "In flight entertainment and mood lighting"
Cons: "No delays and not having someone taking up my seat"
Cons: "Never made it. Stranded at LAX."
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
Cons: "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Cons: "Crew very good"
Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."
Pros: "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
Cons: "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."
Cons: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
Cons: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Pros: "Flight was on time."
Cons: "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Pros: "Let me sit by myself. Sweet"
Pros: "We did get a beverage and snack."
Cons: "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "Staff was friendly"
Cons: "There were no veg options for sandwiches and food ran out after boarding group 6."
Pros: "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Pros: "Assigned seats"
Cons: "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."
Cons: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Pros: "The crew was attentive friendly, energetic, educational and very helpful."
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "The plane was delayed over an hour."
Pros: "Flight was good. Crew was friendly."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Pros: "Crew was nice. Used the really nice blanket and pillow"
Cons: "No tv. No tablet. No foot rest. What a waste of paying for first class....so not worth it. Modernize This plane."
Cons: "Needed to stop in Yuma to refuel. Missed connecting flight. Ridiculous. And ran out of water for customers as well."
Cons: "Flight to SFO landed 7 min late. Wouldn’t let us on connecting flight to MRY. We were put on a land shuttle to MRY and now I’m car sick. Horrible day!"
Pros: "It landed."
Cons: "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."
Pros: "crew very friendly"
Cons: "cramped seating"
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Cons: "My seatmates and I were frozen for the whole flight, especially our feet - even with socks on."
Pros: "Free movies and TV shows through the United app"
Pros: "Our flight attendant was super kind and efficient."
Cons: "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."
Cons: "There is no compassion with United"
Cons: "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "I was happy to be able to get a flight on a flight that offered free entertainment through the United Mobile app. I just don't understand why your airline doesn't offer free internet and entertainment. It seems like a small price to pay to keep your passengers comfortable. Get with the program and the rest of the industry."
Cons: "Once again, United first changed my flight which increased my layover from a little over an hour to three hours, and then our flight was delayed by three hours, making our total layover time over six hours. United does this more than any other major airline. I am actually considering switching my United Mileage plus credit account to one of your competitors."
Cons: "the wait time. Sitting on the tarmac for 20-25 minutes in PSP waiting for LAX reaffix to clear. The worst is arriving at LAX at 8;39AM which is earlier than anticipated and not getting a gate opened until 9:25AM (approx) sitting on the runway not being told what is going on and when the captain does make an announcement it is to tell us he apologizes for the delay but then proceeds to announce that he and the crew have to go back and to PSP and LAX four more times. I found that inappropriate to tell us about his work schedule when Im trying to get to the gate for my connecting flight"
Cons: "First flight was late, so missed my connection. Waited 5 hours for next flight. United just doesn’t have the capacity to cover unexpected glitches."
Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"
Cons: "Very limited leg room, very expesive entertainment - even for flight information ($US4/hour), no need to follow TSA rules (number and size of carry-on, placing carry-on under the seat, storing bags in overhead close to where you sit, etc.)."
Pros: "Plane was clean"
Cons: "No wifi"
Pros: "the price of the flight"
Cons: "have to pay for movies, uncomfortable seats for a 5 hour flight."
Cons: "Didn't happen because of delays on first flight"
Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"
Pros: "I didn't like anything"
Cons: "The fact that they over sell their flights but when you order them they say there are 3 seats left. So you show up to the airport and your flight lands with way more then enough time to get to work that day and younprint your ticket to find out you have no seat. That's because they sold more seats than they have incase someone didn't show up. But everyone did show up. So of course they find you another flight in LA which is a good 3+ hours away so you can spend another 3 hours to get to your gate to wait 2 more hours to go to take of so you can reach your destination making you late for work and making you call out. Just because they wanted to make sure every single seat was filled."
Pros: "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"
Pros: "Very nice crew, Clean and efficient. On time!"
Cons: "No movie screen."
Cons: "Headphone jack was also broken on this flight , and my seat also did not go back"
Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Pros: "Crew was nice"
Cons: "United did very little to accommodate our cancelation"
Pros: "The flight was comfortable."
Cons: "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
Pros: "Crew and staff were great!"
Cons: "Flight was delayed over 3 hours so we had to move to next day."
Pros: "No complaints as both legs of my flight went very well. Smooth sailing the entire trip. No entertainment on flights and did not eat so can't truly rate this."
Cons: "Flight was cancelled"
Pros: "comfortable seating."
Cons: "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Pros: "ease of into airport"
Cons: "Nothing in.patticular"
Cons: "Separation of family on our tickets"
Pros: "It was in time and gate changes were text to me"
Cons: "Would love direct flight from Palm Springs to San Antonio"
Pros: "Nice boarding and effective attentive crew."
Cons: "Well it was over 5 hours and we got a miniature bag of spicy mixed stuff."
Pros: "Getting there."
Cons: "Seated me in back. Made me board last. Had to walk all the way back up to the front of the plane to put my bag in the rack. 180 people with only 2 restrooms in the back. Much of the time there were people standing in line right over me waiting. Lots of bumping and grinding with my fellow passengers."
Pros: "Flights were on time. Flight attendants were very pleasant."
Cons: "Additional expense to improve seating."
Pros: "Courteous staff."
Cons: "Feet were so cold on the entire flight."
Pros: "Getting there."
Cons: "flight crew could give a sh!t. Had to connect and came in late, made no assistance to get connecting passengers off first. Tv option sucks. Have to pay to watch anything. Couldn't even watch plane progress. Pay for that too. Only thing on is a cooking show. And yes you have to pay for food. Interesting. Food is decent though. That was a plus. All but one of the crew seemed pissed about being there. I know passengers suck. At least the guy that looked like Tim meadows from snl was nice. A 5 hour flight and they plane has no wifi (I get it) but also no charging ports??? Just gives the feeling of being held hostage for 5 hours and the only savior is your Visa. I'd hate to see how parents with kids handle it."
Cons: "Elisa??? the customer service rep in the PSP airport was very unwelcoming and abrasive. There was a $49.00 service charge added on to my boarding pass. WHY??? I did not ask for any extra services. Please reimburse me. Thank you. The flight was delayed in taking off by 25 minutes. No communication from crew about the problem until 5 minutes before taking off. Updating passengers would have been appreciated."
Pros: "Plane was on time"
Cons: "Plane was crowded and seats were small and crammed"
Pros: "After the first two delays, they upgraded me to 1st class, it was lovely. They offered nuts and water while we waited. The pilots and crew were nice."
Cons: "Every plane was delayed so much that I missed all my connecting flights. The first one was because they still had plane maintenance to do (3 & 1/2hour delay) The second, they forgot to transfer the the log book when it was full and they had to scan 26pages while we all waited with a bunch of pissed off business men who were yelling and booing the pilot:(. The third flight was delayed so much that I couldn't fly out till the next day."
Cons: "for this 6hrs flt I feel for the price of the flt you need more variety of foods served without a cost."
Pros: "Direct flight was calm and relaxing."
Cons: "We were grounded for 30 extra minutes, so some people were rushing to get to their connecting flights! Not fair for those people!"
Pros: "UA is always reliable and professional with both transport and with digital and telephone passenger communications; but not doing well with the customer experience with cabin crew and airport HR."
Cons: "Jaded airport and cabin crew: clearly not loving their jobs. There's a dramatic difference in flight crews in other countries; consistently, UA crews seem to be neither appreciating, nor loving their jobs compared to other airlines and markets."
Pros: "1st class seat and service"
Cons: "They actually boarded us onto the wrong plane, and service within terminal prior to boarding was horrible"
Airlines flying from Palm Springs to Maui have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights