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Cons: "Landing can be better."

Cons: "Delay taking off and delay arriving to gate due to scheduling."

Pros: "Great crew."

Pros: "Arrival was early"
Cons: "More sandwiches selections"

Pros: "Gate waiting area was far less commotion than the Southwest gates."

Cons: "Everything was really easy"

Pros: "I do quite a bit of traveling, and experience different airlines both domesticat and international. Alaska continues to impress me, and over-delivers highly on all fronts! I always look forward to my trips when I get to travel on Alaskan Air!"

Pros: "Plane shakey poo. Me so scared."

Pros: "Punctual"
Cons: "Nothing"

Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"

Pros: "Great airline delayed 2 hours because of a new paint job on the plane. Sat on the runway in sfo"

Cons: "Had wait on the ground for 30 mins for a gate to open up. That should NEVER happen"

Pros: "Great flight"

Cons: "No soft drinks. Really."

Pros: "Easy and simple."
Cons: "Waiting to be boarded."

Cons: "Snacks were meh"

Pros: "My knees didn’t hit seat in front of me"

Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."

Pros: "Only two hours Palm Springs to Portland."

Pros: "never flown Alaska Easy and friendly"
Cons: "flew first class on the way back and they do not have options for those who upgrade late and require something else due to allergies. Allergic to eggs and dairy and the only option had an egg and cheese."

Pros: "The fruit and cheese plate had a generous amount of cheese."

Pros: "Service with smile...Every employees are very polite & Kind"

Cons: "The change of gate for the boarding."

Pros: "It was nice and short, pleasant."

Pros: "Everything"
Cons: "Nothing"

Pros: "All the staff member were really kind and helpful. The boarding and the unboarding was made smoothly."
Cons: "The seat are a bit uncomfortable and theres not much leg room for tall people."

Pros: "Staff is always helpful and pleasant - text messages about flight changes/departures/gate changes, etc - always updated! And love the usb for charging phone."

Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."

Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Cons: "N/A"

Pros: "On the return trip, I wound up in TSA Pre... which was nice and a bit unexpected."

Pros: "Free wine"

Pros: "Never flew out of Sac Airport or Alaska Airlines before. So easy on every level. And Alaska Airlines also offer you snacks. Yes folks, real editable snacks that i enjoyed. Thank uoi for a wonderful experience!!"
Cons: "Nothing. No one bad thing i could note"

Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."

Cons: "The return flight was late, the walk way to board the plan was wet, many people were asked to check their bags because the returning plane was smaller."

Pros: "Good beverage choices."
Cons: "Forget the biscotti!"

Cons: "Couldn't get pre check on my boarding pass despite multiple attempts"

Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."

Pros: "they left my friend behind even though he was there 20 min. before the flight was scheduled to leave."

Cons: "almost 5 hr delay, Really!"

Pros: "Service"
Cons: "Nothing"

Cons: "They overbooked and we're asking people to change flights"

Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."

Cons: "Turbulence was bad :("

Pros: "It was great. The fact that you have charging outlets is pretty awesome."

Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."

Pros: "Fly on time"
Cons: "THIS kind of problems I don't like coz I have to go work AT 5.30 am and that's no store open everything is closed"

Pros: "Quick and easy read boarding, efficient beverage service on a very full flight, pleasant & courteous crew, on time arrival despite removal of rowdy passenger"
Cons: "No snacks."

Pros: "All other airlines should take lessons from Alaska Airlines!!"

Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."

Pros: "Timeliness"
Cons: "Seating"

Cons: "Space on airplanes"

Cons: "The cabin temperature was very hot"

Pros: "Good"

Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."

Cons: "Food"

Cons: "Food is always bad."

Cons: "Cheerless stewards could perk up."

Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."

Cons: "Hour late and no wifi!"

Pros: "New plane with good features. I was very comfortable."

Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"

Cons: "Nothing"

Cons: "It made no sense to board an hour and a half before takeoff."

Cons: "Change the movies more ofti"

Pros: "the food was really top notch and service was great and friendly"

Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."

Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"

Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"

Cons: "Great"

Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"

Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."

Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."

Cons: "Cramped seating for premium Econ"

Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."

Pros: "It was short and fast."

Pros: "Loved how close the gates were"
Cons: "Nothing"

Cons: "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."

Pros: "Great movie selection"

Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "Nothing."

Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"

Pros: "Kara was really nice to us."
Cons: "Noisy plane."

Cons: "The plane bathroom was old and junky"

Pros: "Movies"
Cons: "Lack of legroom in economy"

Cons: "Food was bad."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Cons: "Nothing"

Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"

Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "Nice and attentive staff, smooth on and off."

Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."

Cons: "Snacks if possible"

Cons: "horrible boarding management in SJC."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."

Pros: "The landing experience."
Cons: "The organization of serving meals."

Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."

Pros: "Left on time, got in early, super easy flight. Baggage was quick."

Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."

Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Cons: "No gate when we landed."

Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."

Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."

Cons: "My luggage was destroy one of my luggage"

Pros: "Good flight"
Cons: "Delays"

Cons: "Gin availability"

Cons: "Space"

Cons: "Better entertainment"

Pros: "Delayed"

Pros: "On time everything"
Cons: "More refreshments"

Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Pros: "Convenient without problems"
Cons: "Paying"

Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."

Cons: "Nothing..."

Cons: "Same airplane"

Cons: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"

Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."

Pros: "The crew was nice"
Cons: "Flight was delayed"

Pros: "Let me sit by myself. Sweet"
Cons: "None"

Pros: "Comfortable seats"
Cons: "Seats were narrow"

Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Cons: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."

Pros: "Very smooth flight. Competent crew."
Cons: "It was all good."

Pros: "Comfortable and on time"

Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"

Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"

Pros: "Boarding and flight was on time."
Cons: "Nothing"

Pros: "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"

Pros: "All good"
Cons: "Nothing"

Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all."

Pros: "I loved everything about this airline!"
Cons: "Sorry, I have no complaints!"

Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"

Cons: "Above"

Cons: "Everything"

Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."

Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"

Pros: "Good preferred seat."

Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"

Pros: "Everything"

Cons: "Always delaysd"

Pros: "Ok"

Pros: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."

Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."

Cons: "Forgot to give me my drink"

Pros: "Nothing"
Cons: "Worst staff never flying with this airline again"

Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"

Cons: "It was excellent!"

Cons: "Dirty"

Pros: "Pilot was admirable"
Cons: "Idkkkkkk"

Pros: "Everything"
Cons: "Keep on doing what u r doing"

Cons: "My luggage is all soaking wet. Horrible."

Pros: "Nothing. At all."
Cons: "Everything."

Cons: "Major delays. No service."

Pros: "See above. The same applies."
Cons: "See above. The same applies."

Pros: "On time"

Pros: "Everything !!"
Cons: "Not applicable ........................................... ..............."

Cons: "No Food"

Cons: "Navigating thru channels was challenging."

Pros: "On time"

Cons: "No one can help me , not too happy about it"

Cons: "Our emotional support dog was not allowed despite willing to pay $125 fee. They told we did not have the kennel. Other airline no problem."

Pros: "All staff were great"

Pros: "Not much"
Cons: "Comfort was non existent"

Cons: "No accommodations for those with medical needs. The stewardess was rude"

Cons: "Was told i could bring essentially nothing and then had an entire row to myself and there was TONS of overhead storage available. Just really nickel and diming these days."

Pros: "Charging availability for my devices on board."
Cons: "No wifi available!"

Cons: "No tv"

Pros: "Let us sleep without disturbing!"

Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Oberbooked"

Pros: "Nothing"
Cons: "Everything"

Cons: "Delays"

Pros: "Everything"
Cons: "Time on planes"

Cons: "Delayed departure again"

Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."

Cons: "On board service!!!!!"

Pros: "The staff were proficient and friendly. I greatly appreciate that the first checked bag is free!!! Main reason that I choose United is because of baggage allowance. Thank you"

Pros: "It was great"
Cons: "Would like more food options"

Cons: "Delayed!!!!!!"

Cons: "None"

Cons: "Too cold.... It is no possible to be in this temperature!"

Pros: "Nothing"
Cons: "Everything was bad!!!! With a lot of delay"

Pros: "comfortable seating."
Cons: "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."

Pros: "Flights were on time. Always a plus! Attendants were awesome"

Pros: "Friendly and caring staff. Quick and prompt boarding process."

Pros: "Didn't have food"

Pros: "Plane was on time"

Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."

Pros: "Nothing"
Cons: "Horrid service. Don't work with customers, abysmal overall."

Cons: "Same as first leg of the trip"

Pros: "ease of into airport"

Cons: "Nothing in.patticular"

Cons: "Separation of family on our tickets"

Pros: "Comfort"
Cons: "Nothing"

Pros: "Everything"

Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"

Pros: "Great service"
Cons: "Ample legroom"