An international flight with a chicken sandwich and fruit is low quality. In comparison, Avianca provided a gourmet meal and a Salvatore Farragamo flight gift with lotions, eye covers, ear plugs, pen, and tissue.
There was not food or entertainment. It was a short fly.
Airport need better directions and delta needs to be contacts if gate changes
Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Pros: "Nice clean plane and every other seat being open is very reassuring."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "I think all was very good"
Cons: "More cramped seats than Southwest."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Cons: "Cramped seats, rude flight attendant"
Pros: "Crew was excellent. Love the delta app so we could watch movies"
Cons: "Wish there was in flight entertainment on the seat back. Also charging capacities in the seats."
Cons: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Pros: "Flight was above average, on time"
Cons: "Nothing really. It was a short flight"
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."
Pros: "Seats are way to small uncomfortable"
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "A+ flight! Super nice attendants and even pilot sounded pleasant! Take off and landing was smooth & perfect!"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Cons: "Toilets space are below standards"
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "Great service and the staffs were wonderful"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Excellent Detroit crew"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "The crew had the most amazing attitude. Very friendly. It really makes a big difference. Seemed like the positive attitude was contagious. Thanks to them."
Cons: "The seats were entirely too close. Not enough legroom. Legroom was easily two inches less than typical. I am 6'4" and I could not get my knees to go behind the seat in front of me. I had one knee in the aisle and the other between the two seats in front of me. I know I'm taller than average, but I don't think I'm asking too much. Just want to be able to sit normally."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
I booked my flight through Kayak. I was not able to make the flight. I sent my passport in for renewal 7 weeks ago. I still have not received it. I couldn't rebook because I didn't know when or if I would even receive it. That would of cost me a extra $500. So I asked for a refund or voucher to book at a later date. I only was able to recover $90 of the $1000 I spent on my flight. How would you feel?
Don't change gates at the last minute.
Tarifas muy altas...servicio de silla de ruedas excelente
Little space between seating
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Cons: "More comfortable seating. Fortunately this flight was also late in departing so I was able to make the connection!"
Pros: "Crew was extremely nice."
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "Very convenient"
Cons: "The check in process was like a goat rodeo. Very very very slow."
Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "The wifi actually worked!"
Cons: "Seats are so small and I even purchased the extra leg room"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The 24hr layover in Miami"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Very little legroom for a 5 hour flight."
Pros: "On time, good food, good entertainment and comfortable seats."
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "Airfare.com is very difficult to deal with."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Cons: "Allowed me to take earlier flight"
Pros: "Crew friendly"
Cons: "Had to pay for bags No snacks No entertainment system"
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Cons: "It was canceled. Minimal customer service"
Pros: "The crew was rude. Also made me check my carryon when there was plenty of overhead room."
Cons: "Single worst airline ever"
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "No problems"
Cons: "No issues"
Cons: "Overall a good flight LAX- IAD"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "On time. Courteous and friendly flight attendants."
Cons: "A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!"
Pros: "The service was excellent and the food choices were great. I enjoyed several hours of dimmed lighting, which helped with sleeping and kept my five year old daughter calm. The staff were friendly and helpful."
Cons: "One irritation was that the temperature of the plane was too cold and we have a/c blowing in our faces most of the trip. We couldn't control it from our overhead fans, so we were a bit chilly."
Cons: "Getting a partner airline, cancelled flight, missed intercontinental connecting flight, missing an important occasion, missing an entire day of vacation, no willingness to find more suitable outcomes."
Cons: "A very old B757. late departure. No explanation."
Pros: "Crew was great, flight was very comfy"
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Cons: "There was no legroom on this flight, my knees were literally pushing up against the seat in front of me. I had to sit straight up and down to fit. It was by far the least comfortable flight I have ever experienced."
Pros: "Business clas worth the money for this long trip"
Cons: "all was okay"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "The flight taking off on time is the only good thing."
Cons: "They forced us to pay for a checked bag at the gate even though the person who checked us in said our bags were okay to board with. They charged more at the gate."
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Pros: "Didn't disturb us"
Cons: "Two hours late!"
Cons: "No plug to charge my phone. Lame. But the flight was fine."
Pros: "The flight attendant was really nice"
Cons: "Way too much money for the quality of first glass - I should have never upgraded, ancient."
Pros: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Pretty basic but no complaints"
Cons: "Basic but no complaints. Why don't you have music and more movie selection of recent movies ...?"
Cons: "AC was extremely cold"
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "Absolutely nothing"
Cons: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"
Pros: "You will refund for missed flights, everything was good"
Cons: "Always separate kids seat from parents. Always have to deal with swapping seat around . Stressful!!. Will be the last time fly with united. Bye!!"
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "More room and fast boarding."
Cons: "United WiFi was in and out and couldn't watch anymore movies on my Becky's running android 7.0 nougat. Connected iPad and didn't finish movie because WiFi dropped."
Cons: "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Cons: "There was a fumble in coordination with the gates and the guy bringing the jetway so we were delayed waiting on him. Then unboarding took a long time. With my connecting flight being a half hour after we landed i would have missed my connecting flight if the second flight hadnt have been delayed."
Pros: "Flight was on time"
Cons: "They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda"
Pros: "I like very much, nice and smooth, I'll recommend this company, food was good attendant excellent and friendly crew. Thank you it was a pleasure travel with United Airlines"