La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Cons: "The boarding was very slow and to seat to small for me."
Pros: "The was not confortable"
Cons: "Having more entertaiment"
Pros: "On time"
Cons: "Seats and legroom"
Cons: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Cons: "Baggage claim was nearly one hour long"
Cons: "Not even water is offered to people"
Pros: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Pros: "Quick and convenient"
Cons: "Delays are always an issue"
Pros: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Pros: "Not full flight"
Cons: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Pros: "We departed on time It was cheap to check a bag"
Cons: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Pros: "The flight was on time."
Cons: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Pros: "The crew were very nice"
Cons: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Pros: "All went well with no interference."
Cons: "Free tea & coffee would be ideal"
Pros: "The crew was personable. Flight was on time."
Cons: "Transavia delayed 1:30h the flight."
Cons: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Pros: "Everyone was happy trip went great price aircraft clean crew nice!"
Pros: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Cons: "I liked it all!"
Pros: "Cheap ticket"
Cons: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Pros: "great crew and exellent service"
Pros: "Plane comfort was normal to good."
Cons: "Boarding staff at Orly was disgustingly rude."
Cons: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Pros: "That I could finally land in Madrid, actually a quick flight!"
Cons: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Pros: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Cons: "Nothing not to like."
Pros: "Flight was on time"
Cons: "Boarding and disembarking were poor"
Pros: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Cons: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Pros: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Cons: "See above"
Pros: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Cons: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Cons: "Crew were very rude"
Pros: "Gets the job done. Quick flight, well managed. Crew members were nice."
Cons: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Cons: "I did'' that we have to pay for have water to drink !"
Cons: "water is not complimentary"
Cons: "Poor attitude from ground service at the boarding gate"
Pros: "Quick boarding comfortable"
Cons: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Cons: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Pros: "Staff in the plane and food options"
Cons: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Pros: "Lines and delays and shuttles and more delays."
Pros: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Cons: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Pros: "EAsy boarding, staff, comfort, cleanliness, everything."
Cons: "Everything was good."
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Cons: "Flight was 2 hours late"
Cons: "Less confusion about checking bags at the gate. We were told to talk to the desk and then she ignored us for 15 minutes."
Pros: "Easy travel"
Cons: "Boarding personnel could be much more helpful"
Pros: "The crew was the best we've experienced in years of travel."
Cons: "Non-reclining seats were less comfortable than most."
Cons: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"
Cons: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Cons: "They changed the gate all of a sudden and did not provide any entertainment or food"
Cons: "Quicker, more efficient boarding. We were standing in line for a long time compared to other flights."
Cons: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Cons: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"
Pros: "Great crew and captain. Great communication skills and clear instructions"
Cons: "Plane delayed 3 hours"
Pros: "Crew was informative and tried to help as much as possible"
Cons: "Extended almost 2 hours stuck in a place with a defective AC sensors. Now I understand these things happen. Also it’s admirable the powers that be would rather fix than fly with a questionable part. But shouldn’t this be a maintenance issue and not a wait till it’s broke thing. 3 hours lost is 3 hours lost"
Pros: "Quick flight"
Cons: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Pros: "Staff were friendly"
Cons: "Flight delayed. Called to gate urgently then stood there for 30 mins. Then sat on runway for 90 mins waiting a slot."
Pros: "Waiting area."
Cons: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."
Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."
Pros: "Efficacite, simplicite"
Cons: "Retard de depart et arrive, d'a peu pres 1 heure"
Pros: "We left and arrived on time."
Cons: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Cons: "I was not allowed to board by the gate crew member, as my passport expiration date was approx 4 days short of the 3 months buffer that I apparently needed to have. I was not aware of this rule, and when my reservation was accepted by EasyJet with knowledge of my passport expiration, I should have been alerted. I was even provided the boarding pass several days before the flight so there was no indication that anything was amiss. I was able to enter France by taking a train and had no issues with French immigration. My only problem was with the EasyJet gate crew member who refused to allow me to board."
Pros: "nothing but rude"
Cons: "I prepaid to check my 2 roller bags and no one was at the drop off so they charged me TWICE the crazy expensive fee to check it at the gate while others with guitars and duffle bags were allowed on. Our bags would have fit in the overheads."
Pros: "In flight entertainment that you don't have to pay for... Glad europe is finally catching up with North America"
Cons: "Boarding was a mess the aircraft was waiting for a stand for 10 minutes in Paris and boarding was not smooth. Over an hour late and I'm told this is a regular thing"
Pros: "Easy flight conditions"
Cons: "Limited space for long legs"
Pros: "It's easyjet so no expectations really"
Pros: "I liked that the flight was short, an hour and a half. The crew were very polite and nice."
Cons: "Overpriced for luggage, thankfully I purchased the extra weight for my luggage and my sister’s and still the check in agent began to inform me that it would be 14 euros per extra weight. I informed him that I paid extra when I booked, to which he checked his computer and suddenly apologized informing me that I was correct, his computer was just slow.The boarding took a long time, a line formed all the way to the gate. I am not sure what the hold up was, but it took a slow moving line to finally get on to the plane and then to my seat. They charge for everything, no biscuit, pretzel, peanuts, water, coffee, or tea was complimentary."
Pros: "Good flight to Athens, nothing to complain about. Flight was on time. Really nice view of the coast on approach."
Pros: "Legroom, ease of boarding, polite staff"
Cons: "Delayed takeoff and landing due to a mechanical problem if some sort"
Cons: "The plane departed over an hour late and the service was poor. Easyjet is an ironic name as it was anything but easy."
Pros: "We are from the US and haven’t traveled on easyJet before. Since it was new, and we are in our 60’s, it did take a little work getting all set up on the app to get boarding passes. Not much different from the airlines in the states I’d say."
Cons: "Was a bit surprised about the limited size of the carryon. One just barely missed fitting in to the box that checks the size. When we got on the plane, it would have easily fit. Not so happy about having to spend another 45 euros for the bag. But on a positive note, I did get a text that the bags was going to be on Belt 3 which was nice. And it was in English too."
Pros: "It was very fast and efficent! Staff very helpful and welcoming!"
Cons: "There was nothing that i did not like. Staff were great"
Pros: "Deplaning on both sides of aircraft"
Cons: "Agent checked carry on size 2 times through the whole process"
Pros: "I liked the atmosphere on this plane. It was festive and comfortable. The people on the plane were moving around and talking to friends. Inexpensive to fly from Paris to Mykonos. Boarding was quick. Checked three bags for 12 euros! Wish the states could be that friendly instead of charging $25/bag! I have no complaints whatsoever about this flight!"
Cons: "There was nothing I didn't like about this flight."
Pros: "See above, but was otherwise fine"
Cons: "See above"
Pros: "The stewards did a great job"
Cons: "That we had to wait on the plane for an hour on the Tarmac before taking off ."
Cons: "Extra charges for everything, "low fare" price very misleading; crew provided inconsistent and disorganized service--charged some people for snacks, forgot to charge other people--was frustrating."
Pros: "We had no idea we had to pay for checked luggage. Until we arrived at check in. Hidden fee and so wrong! So we ended up paying another $98 on top of the ticket price. Now I understand why there was so much carry- on luggage! And that took soooooooo much longer to board and exit the plane. No entertainment. Small seats. Sorry, Easy Jet, but never again."
Pros: "Quick check in, comfortable seats and on time"
Cons: "Nothing really..."
Pros: "Only the food (That I bought) and the crew is nice."
Cons: "Its the only airline that not allow a hand luggage and ah bag. I use vueling, raynair, turkish insaid europe and no one make pay €50 for a carry on."
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Cons: "Our flight was delayed 2:30 hours"
Pros: "The flight was nearly on time"
Cons: "The boarding procedure was casually inhuman. Of course the seats were too small, but the boarding process was clearly botched but without a word. Someone threw up it so so hot and packed inside the bus that took us from the gate to the airplane. We were left for more than 30 minutes in this state with the doors shut and the windows largely inoperable. Casually cruel and inhuman. Never fly easy jet again."
Cons: "Planes super late, charge you about for everything! In the end I ended up paying more than double for my flight that what I booked for."
Cons: "Arrived at the airport 1 hour 30 min before scheduled flight time. Asked where I could print my ticket and was referred to the check in desk by 2 different employees. After almost an hour on line I was informed they stopped boarding(10 minutes before schedule). I was told to check in in person even though I had already checked in online, and informed both employees of this fact. I was also not informed that only one piece of carry on was permitted as I had brought two. An effort to clarify necessary stipulations and assistance to do so on the part of the Easy Jet employees would HAVE NOT lead to ANOTHER purchased ticket and my current 15hour wait for another plane. Extremely disappointed at the lack of coordination and assistance on behalf of easyjet employees. I was also not offered a discount on the subsequent tickets I was forced to purchase. This will definitelly affect any future bookings I make through kayak and or easyjet."
Pros: "We had 2 hours and 45 mins delay due to technical issues as they had to change 3 aircrafts before we start boarding..."
Pros: "Comfortable, clean, and on schedule."
Pros: "Pretty standard flight"
Cons: "They made me check one of my US sized carry-ons for 44€ but their overhead bins are the same as flights in the US so it would have fit just fine. Also, loaded us on to a bus with no heat and say in the freezing cold for 40 minutes prior to taking us to the plane to board."