The airport crew helped a lot, what I didn’t like? We were not informed that we needed to pick our luggage’s, if the crew at the luggage center didn’t tell me I would have been home without my belongings, I was heading out to my next connecting flight while looking for what gate to go to, I asked one of the crews for help, he told me and he also told me to not forget to grab my luggage’s which was chocking, because on my way out the country that wasn’t required, I just hope none of your customers lost their luggage’s because of this.
The flight crew was friendly. I tried to adjust my seat online ahead of time but no option existed without additional fees. My friend asked at the gate about a seat change and was able to make it happen. That was great! The flight crew moved a very tall gentleman and his companion which allowed us to have more space which was nice. Overall, good experience. Appreciated the blanket and pillow.
I was uncomfortably cold on the plane. Other than that it was uneventful and therefore as enjoyable as a plane ride can be.
Food was surprisingly good but the WiFi was not great
My flight was extremely cold. I had a jacket and a cover was left in each seat. The cover was extremely thin and I have a disability, fibromyalgia and arthrithis and AC air is the worst. I closed my vent and my husbands vent and it still was frigid. I asked the attendant if I could get another cover and she quickly almost dismissively and totally unconcerned stating, (I quote) (one per chair) and walked off so quickly that I didn't get a chance to explain to her that I literally have adisability. I didnt want to make a seen so I set on that flight for over 5 hours in pain, joints locking up and extremely uncomfortable. When my fibromyalgia flares up my joints not only ache but they will lock up also and it takes me days to get back to my regular self even though I take medication for it. I felt like it would not have hurt anyone at all for her to just give me an extra cover because I'm sure they have all types of medical issues in people that fly every day.
Not a "Delta" issue, but a JFK issue: We booked a connecting flight with 3 1/2 hours between to clearn immigration and customs. Our inbound flight (BCN to JFK) was on the taxiway 45 minutes which ate into our layover time. Immigtration was insanely quick with the CBP MPC app; however, clearing TSA (again, after we were ALREADY cleared in Spain on the inbound international flight) took over 95 minutes. This left us with 10 minutes before boarding the connecting flight (JFK to SAN) to walk to the far end of Terminal 4 and try to find food. We didn't find any food that could promise to serve us in under 10 minutes so we boarded the Delta flight after coming off a plance and an 8-hour flight knowing that we wouldn't be served any food on the next 5 1/2 hour flight. I feel like Delta needs to put pressure on the JFK TSA to open more screening stations (by our count, we saw only 5 scanners open and a line of - as we said - over 90 minutes. The insult is that we WERE ALREADY SCREENED through TSA, but as you come off one flight into the USA, you have to go through the whole process again. It seems like if you have a connecting flight, there should be a way to pass through immigration and customs without needing to return through TSA.
There are 4 flights in consecutive gates with about the same departure time. Two flights were boarding at the same time. One was delayed or boarding would be happening at the same time. I am not sure what Delta and LAX need to do to have a better layout at the end of Terminal 2
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
Love thiscsirlibe. So civilized and kind. Good food. Good treatment. On time. Excellent communication.
No choice of food. Needed to pay more even for a can of coke!!!
great crew, professional, funny, and great service. good condition plane too! great experience
It was great, used to fly them a lot back 20 years ago but since did KLM as my flight route changed, but very happy with my experience and will come again!
The seats were really close together and hard to get comfortable. The food was okay. The cheese was amazing! I loved the cold towels they gave us.
When my flight was changed from delays they were quick to rebook me.
The seats have no legroom. I was bruised on my knees for having them pressed up against the seat in front of me. Then I got food poisoning from the special meal I ordered. Pretty horrible all around.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
I love it the scandavians know hospitality travel and are very friendly peopu
The overpriced dinner was pasta, bread and an awfully sweet dessert…. a feast of inexpensive carbs. She was the exception, but one flight attendant was incredibly rude. Cheap ticket though.
Terminal experiences, including departure and deplaning were the weak points of our trip. Appreciated that premium passengers boarded and deplaned in group 1, but experience with buses did not feel premium. Terminals used at CDG and JFK had old, limited facilities and no good lounges. In flight experience was good and crew worked hard.
It was very uncomfortable. I would never book any flights with Norse anymore .
The flight attendants were extremely rude. I hate the culture of Norse air. Their is nothing really economical about it, the flights are slightly less expensive than average but it doesn’t justify no food, no blankets or pillows - my god you have to pay extra just to make your already over crowded no leg room flight just comfortable enough to be enjoyable. As if travel isn’t hard enough already. You have to pay extra to pick a seat so if you really are on a tight budget you’ll be left with the most uncomfortable, saddest flight of your life while the flight attendants treats you like the steerage on the HMS Titanic.
"I felt uncomfortable. It's well known that Norway is a racist country. As soon as they detected my accent, they were very rude."
Norse is one of those airlines that sells the luggage and the good seats if you want them but otherwise the prices are great. It was very comfortable, the crew was great, and the food was actually good. I will take it again.
Everything was good during the flight. But it's the only flight that I have experienced where food is not included not even drinks or even water unless you pay for it. For such a long trip to not offer even a glass of water I think it's very extreme!
There should be an app so I can check in before I get to the airport and get a mobile ticket. There should also be wifi on the plane.
When you book economy it says you can have a carry on bag, but when you check in all of a sudden the economy becomes 4 different types and you get charged extra, that’s not fare. Also there’s no option to check in online. Wouldn’t recommend
No online check in, so you and three hundred others are queuing at JFK at 5 check in counters. The employees are well organized and keep it moving, doing the best they can with an inefficient system. No blankets or pillows on the seven hour overnight flight and they kept the lights on for 2 hours for a flight that took off at 1am. Seemingly didn’t even have beverage service, and of course you have to pay for food (expected). The worst $1200 I’ve spent.
The French bee web site kept telling me my luggage was free when trying to attempt to buy it 48 hours in advance. When i check in the price is now double and the site said because I didn’t pay for the luggage. Very disappointing when explaining that to their customer service and showing screen shots where there site said it was free therefore not allowing me to pre purchase. Seems scammy and I was surprised after showing them the screen shots they did not reimburse me for the double charge. I would have gladly paid $70 but 140 was insane seeing how I did everything I was supposed to and their site was at fault.
Excellent-boarding was quick and efficient, plenty of room in board. Friendly crew
Best price around. The food has gotten worse,,,might actually be better to board with one's own food... On time, professional staff at airport and on board.
I received an email and text message from French Bee less than 24 hours prior to my flight that there was a flight change. That flight change indicated that my flight had already left yet the message went out just under an hour before the new departure time. When calling French Bee staff (located in Texas so open at central time) they only said “sorry for the inconvenience “ and never offered or supplied information about a rebooking or what took place even when asked. They had a very blasé attitude about the entire situation. I had to buy a ticket on another airline because I was not told what was going on! A ticket to fly internationally on the same day!!!$$$$$$ so disappointing
The seating on my French Bee flight was exceedingly uncomfortable, resulting in significant discomfort. I experienced considerable pain in both my back and feet throughout the journey. food I would rate it below 0. Crew are professional. And most importantly we arrived safe.
Check in was in time. No free food. Not even water. Was asked to pay for water. Disgusting!
I know this is a stripped down airline but I didn’t expect it to be so difficult to avoid the “up charges.” I was naive when planning and checking in for my flight to Paris from Newark and they got me on the outrageous $90 in cabin carry on bag charge at the gate. But on my return flight I did everything possible to pay in advance (you have a short window to do this 48 hours before the flight departure) for that same in cabin bag so the charge would be $45 instead. It was not to be. In spite of a confirmation email that they had “added a service “ and the $45 carry on bag was accounted for, my boarding pass did not reflect that and I was charged the full amount at the gate. It adds insult to injury that the French Bee staff is gleeful when they are successfully working this nefarious up charging scam. They couldn’t care less about their customers. Very disappointed with this airline and will not be flying French Bee anytime in the future. Do NOT recommend.
Economy seats are too tight for a long haul flight. The meal was surprisingly good, though it was surprising to learn that even coffee and tea were extra pay. They also don’t distribute water regularly.
Overall impression - very bad. There is not even free water on the plane and the seats are so uncomfortable that after 7.5 hours of flight my back was just falling apart. Never pay extra for "Private" seats. It's just that part of the regular cabin is separated by curtains. This does not give any effect. Money for nothing.
Expensive long flight from SFO to PPT. Even at basic fare its very expensive given what you get and you get absolutely nothing... they even charge for the water...and if you are not french the crew will treat you like a intruder...very bad experience during my worlwide travel experience...
