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upgrade available on business for $400

small seat, seat durty, had to ask for a wipe, no water available, only for purchase $3,5 inexistant service poor Business class

The timing

The service

inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

I like the food and the service plus the entertainment on the Telvision

Nice food, wonderful entertainment.

Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.

Tickets were cheap.

The food was not good. But the big issue was the leg room. I will probably have to go into premium on the way back to get some comfort

Every staff member was nice and was decently big!

Didn't have my own tv

Really enjoyed the flight, very friendly staff and the options they have to offer.

Nothing

I rang for more tea while they were having after dinner tea service, then the stewardess showed up and I told her. She NEVER came back! I went to the galley and explained to another crew member what had happened and was told I would have to buy tea for four Euro. I had to get bitchy for him to provide me with the tea. He was condescending and told me to calm down. When he returned I was afraid to drink the tea for fear he had spit in it. The same incompetent stewardess treated me poorly during breakfast service. She completely skipped me one serving. I had to get her attention, then she said something to her coworker. Then she walked away without providing me any beverage. She quickly handed me a tea and tried to leave and I had to get her to give me. sugar milk. Basically, the stewardess and the steward were jerks to me. You better hope you don't have to sit in the back of the plane. Service is definitely lacking back there .

Wifi spotty

The plane was not full

I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc.

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

packed but acceptable and was timely

passengers werent very considerate but otherwise it ws fine

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

Flight was delayed for 2 hours!

Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row.