The seat was comfortable, but I paid for upgraded seats and they did not state that there was no outlets for devices.
My experience was significantly impacted by problems in Seattle with luggage check-in. Apparently, Alaska Air was significantly understaffed in this area for the number of passengers for that morning or they had issues with the machinery processing and loading the baggage. Upon tagging my suitcase, I was sent from one drop-off area to another and yet a third on a different floor. The line to do most of this was VERY long and moved quite slowly at first--I just barely made it on time to catch my flight even. though I arrived at the airport an hour and 40 minutes early. Then when I arrived in Charleston, my bag didn't arrive on the carousel with other luggage and I had to spend extra time tracking it down.. The relative who helped me out at SEATAC said he had never seen the airport so backed up and he travels out of that airport frequently. It was a very stressful experience, and very disappointing.
Initial flight was delayed, which caused me to miss my only connecting flight.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Don’t cancel the flight, had to spend a whole day sitting in the airport.
all crew, pilots and attendants were fantastic. Both to and from flight to SEA, attendants went above and beyond.
I was totally disgusted at the stewardesses supplying the three passengers in front of us in the exit row with multiple rounds of booze. They were loud and inappropriate using profanity to share stories. Our 3 and 7 year old he’s d it as well. Just flat out inappropriate and amazed AA wasn’t implementing a drink limit policy.
Spent extra to choose my seat. Found a window available so grabbed it. They did not mention the row didn’t recline. Had over 5 hour flight stuck in a straight back chair. Traveling for funeral - needed to rest and couldn’t get comfortable (row infront of exit😒 should have realized but wasn’t thinking I guess).
The flight attendant was very rude when I boarded. He expressed how he couldn't understand how I was able to bring two "oversized" bags onto the plane and "just this once" he would allow me to try to get my soft-sided duffle bag in the overhead compartment. These two oversized bags consisted of a roller computer bag that is small enough to fit under the seat of a small regional jet and a soft-sided duffle bag with a removal wheels system. Prior to the pandemic, I traveled for work twice a week. I suffer from neck and upper back issues and because of that, I researched carry-on luggage, looking for the smallest carry-on that would fit my needs, a 17" "under the seat" roller bag. How on earth is a bag, small enough to fit under the seat considered OVERSIZED? Then when I asked for an explanation, as I like to be an educated traveler, he got very indigent and "passed me off" to someone else to talk to me. The explanation I was given was it had to do with the wheels and the size of the luggage is not taken into consideration, REALLY? No one, in the general public would automatically understand that the presence of wheels on a piece of luggage would throw it in the Oversized" category and for the Alaska staff to not have the ability to make a logical decision and think for themselves to offer a reasonable level of customer service speaks to the culture of the company and where Alaska places customer service in their priorities. Your c-suite should spend a day with the Nordstrom's and learn a thing or two about creating a culture of reasonable and responsible customer service.
Our Alaska airlines flight eas cancelled 2 days in a row. They did nothing to sccomodate - no hotel rooms or meal vouchers. We were left on our own. We switched airlines to fly home. I would give this serious consideration before using this airline again.
Flight be on time would be a good start. Then train your flight attendants to be attentive and friendly. This time they completely forgot my row for the measly snack! United, do better!
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
Awful. No counter attendants. No dinner offered due to delays.
United needs to step up their game. Delayed flight leaving Seattle, San Francisco. Older aircraft, not very comfortable.
Had to cancel first flight because Airporter Bus took over 3 hrs to get to airport which resulted in an extra $378 dollar fare . Is there anyway I can be reimbursed for initial fare since it was not my fault? Sent from my iPhone EJ Ledet
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.
They opened my checked bag and even though my lock was tsa approved, they loose my lock and left my bag just like that. Incompetent people, very upset about it. I’ll try to avoid traveling with united
We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
