I made a mistake. Read what I wrote in the flight from Dulles to SEA. The negative experience was from SEA to BOI. Total garbage. Wont do it again.
Need to get on train for second flight it’s much nicer when all the gates are together for obvious reasons
Cramped, crowded aircraft. Poorly organized boarding. Tasteless crackers to eat. 40 minutes late. A standard US air travel experience.
Made us check our carry on,even though there was plenty of room because they didn't check with the flight crew. Also boarding was 40min late, due to the plane being on the wrong side of the airport. Also their app didn't record my tsa precheck
Would not mind having movie options an available like Delta, but is not necessary. Did not have food, so cannot appropriately rate that section.
Three hour flight so snacks and basic drinks unless you pre buy as usual. Didn’t do my emtertainment as was tired after 23 hours of travel. You have to use your own device on US flights if travelers aren’t aware so if you only use your cell phone that can be small. Crew are great.
Awful. We got the last seats and they don't recline. We've been on this horrible journey since 6am and won't get to our destination almost a full day later. Oh and no food, either. Never again.
Flight was smooth, but the overhead bins were not deep enough to stow bags vertically and we ran out of room - even with 8 passengers voluntarily gate-checking their bags.
An uneventful flight is a good experience although one of the pilots gauges wasn’t working right so we had a half hour delay—no one can foresee that.
Plane was delayed and got me in past bedtime. But more importantly, my tsa precheck number wasn’t on my ticket so had to deal with the general line. Oh well, guess the delay helped that situation.
Delta is my preferred airline. I've traveled with them for years. On time in most cases, good communication, easy to use app. Most planes are pretty nice. I was on a CRJ 700/900 however, which was pretty badly aged inside and needed a refresh. No infotainment, unreliable wifi, best to download before boarding or bring a book. Food choices are really just snacks on this flight, nice variety but about what you'd expect. Great staff and prompt in departure and early arrival too. Overall quite satisfied.
Crew was friendly Love the entertainment in the seat head rest.
Delta flight was on time, seats were comfortable, and crew was nice.
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
A little bumpy ride . No food was being provided due the the turbulence. That was ok it was a short flight to my standards.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
Other then mechanical/ computer problem and 3.5 hours flight delay the flight was great. I guess that what happened when you fly an old airplane now a day.
We missed our flight. The boarding pass had the wrong gate and by the time we received the text from Kayak, our flight was already gone. I’ll never use Kayak again and will go direct to the airlines in the future.
There were five broken seats on the plane. The crew was very rude in telling people they had to get off the plane and get a flight the next day. No call for volunteers, but telling people they had to get off. One woman was flying with her elderly mother and daughter and was told she had to leave or all three had to leave. Fortunately, a volunteer offered to stay. The situation was handled poorly.
They lost my luggage and it didn’t get delivered until the next day.
3 hours late. Not even water offered on a 2.25 hour flight.
I have long legs, my foot was out in the aisle and when a flight attendant came walking by and I didn't notice, instead of saying "excuse me" or anything like that, she kicked my foot. Extremely rude
Cabin was roomy enough to easily slide my carry on under the seat in front of me!
Good experience but the snacks are not gluten free, so I cannot eat them.
I didn’t like anything, being platinum pro get you absolutely nowhere and does not increase the customer service treatment whatsoever anymore. My flight was canceled and they put me on a flight eight hours later that would’ve got me back in the middle of the night. They could’ve easily move me up to an hour Prior on an earlier flight. My second flight was unreasonable to take, the third flight was also canceled due to mechanical issues like the first flight. I don’t know what’s going on with American, but they are falling apart, after seven flight changes I finally got home, Unreasonable.
They have lost any customer service care and support. Terrible airline now and been for awhile.
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
