My experience was great with Alaska Airlines. Fantastic customer care
Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
Previously there were complimentary beverages served on short flights with Alaska Airlines. It was a very nice amenity and would love it if Alaska Airlines brought back that service!!
Initial flight was delayed, which caused me to miss my only connecting flight.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Don’t cancel the flight, had to spend a whole day sitting in the airport.
The flight attendant was very rude when I boarded. He expressed how he couldn't understand how I was able to bring two "oversized" bags onto the plane and "just this once" he would allow me to try to get my soft-sided duffle bag in the overhead compartment. These two oversized bags consisted of a roller computer bag that is small enough to fit under the seat of a small regional jet and a soft-sided duffle bag with a removal wheels system. Prior to the pandemic, I traveled for work twice a week. I suffer from neck and upper back issues and because of that, I researched carry-on luggage, looking for the smallest carry-on that would fit my needs, a 17" "under the seat" roller bag. How on earth is a bag, small enough to fit under the seat considered OVERSIZED? Then when I asked for an explanation, as I like to be an educated traveler, he got very indigent and "passed me off" to someone else to talk to me. The explanation I was given was it had to do with the wheels and the size of the luggage is not taken into consideration, REALLY? No one, in the general public would automatically understand that the presence of wheels on a piece of luggage would throw it in the Oversized" category and for the Alaska staff to not have the ability to make a logical decision and think for themselves to offer a reasonable level of customer service speaks to the culture of the company and where Alaska places customer service in their priorities. Your c-suite should spend a day with the Nordstrom's and learn a thing or two about creating a culture of reasonable and responsible customer service.
Shari, flight attendant was impatient and rude. I am a seasoned traveler and I know how passengers should be treated. We were boarding with family and we were trying to figure out our seat assignment and instead of lending us a helping hand she yelled at us and embarrassed us. We were literally there for less than 30 seconds and she made quite the show about us getting out of the isle instead of asking if we need assistance. I could not believe how rude she was. My husband and children were with me and can attest to her rudeness. After she yell at us to "get out of the isle, she literally went the opposite direction of the people boarding, towards the front of the plane and held up the flow of boarding herself. I think she has an attitude problem which needs to be addressed. It takes a lot to make me mad, I am a very peaceful person and because of her rudeness, I was upset. That is not the way passengers should be treated,
I liked that I arrived safety to Seattle then Honolulu . However, flight was delayed twice in Pasco. I still had to pay for checked in bag. My bag was lost and shown "still on counter at Seattle." I didn't get my bag until 8/2/24 in the evening when I arrived on 8/1/24. Terrible experience .
Alaska crew was so friendly and made the trip great.
WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.
Delayed departure, 30min. but arrived nearly on time. Crew was reassuring.
The flight was delayed at the very last minute and no information, both of my round trip flights were delayed at least the BNA to Boston was informed earlier but the return one was horrible
While it wasn't the crew's fault, it was a frustrating flight. We sat on the runway for 2+ hours. Both of the flight attendants were excellent and did a great job checking on the passengers. The pilot did keep us informed about the wait. I appreciate the crew apologizing for LaGuardia airport's backup.
Internet didn’t work for this leg either. The seat was fine but didn’t have seatback screen, which I knew when I booked it. The biggest letdown is Deltas new policy on beverage/snack service not being served for flights less than 350 miles. I know this is a cost cutting measure, but how much does it really cost to give a drink and a snack for inflated airfare? I really am surprised that with Delta Comfort they don’t provide beverage/snack service given these seats cost extra to purchase. Really need to reconsider this, even if it’s for the Delta Comfort and above.
The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
Should never have had to go to Detroit from Orlando back to Tennessee!
My flight was canceled on Sunday. Rebooking took three hours. Had to pay for accommodations another night. New flight was delayed for 5 hours, all that was sent was a 12 dollar food voucher, which doesn’t tell you how to use it. Then when we landed we had to sit on the plane for an hour before we could get off.
Same experience as the flight from Norfolk to Atlanta where people are boarded in zones that don't make sense. People behind you on the plane will get on before you and they take the luggage space on your row.
Smallest leg room I've ever had on a plane.
Seat would not recline, and charger did not work. Person in front of me reclined before we took off and left it reclined when they got off the plane. Nobody ever told them to put their seat in upright position....which meant I was somewhat trapped in my window seat when deplaning. Another passenger had to go to their seat and un-recline so I could get out.
The TVs on the plane were all broken and inoperable. No snacks or food were served. Plane was very old and uncomfortable.
It's fine but Newark to Nashville was too long
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Poor communication, flight was delayed for preventable reasons. I missed my connection.
We had excellent customer service despite the chaos at George Bush airport in Houston!
The flight was delayed so we were dead tired, and after that the turbulence was horrible. I was very scared.
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
Once we got in the air the pilot made up some of the time of the delay. So that was really nice.
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.
The flight was normal, until it wasn't. I fell asleep after boarding, woke up still on the ground, the flight couldn't leave the gate due to mechanical issues, including a/c failure. The air felt thin, similar to high altitudes, not sure if that's why I fell asleep but it happened to the passenger next to me too. They hooked us up to external air but it didn't seem to help much. They finally decided to deboard us after nearly 2 1/2 hours. We reboarded about 45 minutes later and landed about 3 hours 15 minutes late. Some passengers got water or something but I was never offered either. Honestly, with that big of a delay, they should have provided full service to make sure their sweating passengers had fluids. Yes, it was a typical over 90 degree day in Texas. The lady in front of me said she was getting a heat rash. It was rough . . .
Flight was delayed and so much of inconvenience related to the gate change.
Flight was smooth and on time: however, this flight was filled with advertising. We got it over the speaker system both when we took off and when we landed. Flight attendants were handing out sales flyers when we landed. It was not a good look.
The flight was delayed almost three hours. I understand delays happen from time to time, but this flight was delayed no less than 10 times. I wish the amount of time of the delay was more accurate, versus delaying in 10 or 20 minute increments many, many times.
Delayed by 5 hours and I had to wit in the airport for more than 6+ hours.
technology worked well and everything ran smoothly. The seats are quite cramped so please don't try to re-engineer the cabin to squeeze more bodies on board.
Flying in the United States with the major airlines has become so underwhelming. A 2-3hr flight in most other parts of the world with the major carriers of the area comes with newer, CLEANER aircraft and significantly better in flight service in terms of both staff attitude and a actual meal service.
Delays experienced in boarding/take off due to incoming plane delayed. However, the boarding time/depart time in the app was significantly delayed in providing these updates. Usually not updated until an hour after we should have already boarded. Poorly managed.
Arrived early picked up my bag in a few minutes- great trip - thank you
