Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
Previously there were complimentary beverages served on short flights with Alaska Airlines. It was a very nice amenity and would love it if Alaska Airlines brought back that service!!
Initial flight was delayed, which caused me to miss my only connecting flight.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Don’t cancel the flight, had to spend a whole day sitting in the airport.
The flight attendant was very rude when I boarded. He expressed how he couldn't understand how I was able to bring two "oversized" bags onto the plane and "just this once" he would allow me to try to get my soft-sided duffle bag in the overhead compartment. These two oversized bags consisted of a roller computer bag that is small enough to fit under the seat of a small regional jet and a soft-sided duffle bag with a removal wheels system. Prior to the pandemic, I traveled for work twice a week. I suffer from neck and upper back issues and because of that, I researched carry-on luggage, looking for the smallest carry-on that would fit my needs, a 17" "under the seat" roller bag. How on earth is a bag, small enough to fit under the seat considered OVERSIZED? Then when I asked for an explanation, as I like to be an educated traveler, he got very indigent and "passed me off" to someone else to talk to me. The explanation I was given was it had to do with the wheels and the size of the luggage is not taken into consideration, REALLY? No one, in the general public would automatically understand that the presence of wheels on a piece of luggage would throw it in the Oversized" category and for the Alaska staff to not have the ability to make a logical decision and think for themselves to offer a reasonable level of customer service speaks to the culture of the company and where Alaska places customer service in their priorities. Your c-suite should spend a day with the Nordstrom's and learn a thing or two about creating a culture of reasonable and responsible customer service.
Shari, flight attendant was impatient and rude. I am a seasoned traveler and I know how passengers should be treated. We were boarding with family and we were trying to figure out our seat assignment and instead of lending us a helping hand she yelled at us and embarrassed us. We were literally there for less than 30 seconds and she made quite the show about us getting out of the isle instead of asking if we need assistance. I could not believe how rude she was. My husband and children were with me and can attest to her rudeness. After she yell at us to "get out of the isle, she literally went the opposite direction of the people boarding, towards the front of the plane and held up the flow of boarding herself. I think she has an attitude problem which needs to be addressed. It takes a lot to make me mad, I am a very peaceful person and because of her rudeness, I was upset. That is not the way passengers should be treated,
I liked that I arrived safety to Seattle then Honolulu . However, flight was delayed twice in Pasco. I still had to pay for checked in bag. My bag was lost and shown "still on counter at Seattle." I didn't get my bag until 8/2/24 in the evening when I arrived on 8/1/24. Terrible experience .
Alaska crew was so friendly and made the trip great.
I was happy with my whole experience, and it was a smooth flight. Thank you
Audio Visual Equipment lacking content and features. No connection ability for noise cancellation pods
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
Long story short, it was one of the better flight experiences I've had in some time when compared with other airlines.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Delta flights recently are always delayed AND at jfk tney get the gates further away (need To walk 20’ to get to them/all the way at the end of the terminal). Not sure whats happening but price doesnt match experience!
Only freetext wifi was available in flight; browsing WiFi required payment. Since the seats had no in flight entertainment, Delta should revisit this policy on this longer flight.
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
The entertainment screens were not working and there was no air condition the entire flight. Very uncomfortable.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Flight staff and all was fine. Food always sucks on planes so nothing new.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
With weather and severe delays it was disappointing we didn't receive any compensation for the 5 hour delay. Not even a food voucher.
The flight left without us even though we were on the ground in Dallas, and American Airlines wasn't helpful or available to rebook us on another flight.
Smooth flight, on time, got to DFW early, crew was great, I was on row 11 so lots of room. Snacks were OK. We were pleased.
Flight attendants and crew were great! This plane was fine. It was clean and everything worked properly. Now, the gate change was not communicated. No text or information. It wasn't far with the gate change but it still changed without any communication. Not sure if this is on American or Kayakl. Also, internet was the worst. I would never have ATT. 3+hr flight and weak internet. I think I watched the commercials to get on at least 6 times. Terrible internet!
Experience was fine. Seats were cramped, and we had to wait for repairs before we could take of. Even though the door remained open, we were warned that leaving the plane could cause difficulty trying to fly out later. Staff was pleasant, and climate control was fortunately working. We had trouble at the DFW terminal, but I don't think that was AA's fault.
Boarding, Seating, Flight Attendants, flight was okay. My seat was uncomfortable.
I had the exit seat with all the leg room I could ask for. Great!
I wish there were no credit card announcements. I paid hundreds of dollars, I don't need to pay again by sitting through advertisements.
The flight got delayed more than an hour due to maintenance issue after the passengers were all on board. I missed my connecting flight and had a trouble finding a next flight. The crews didn’t seem to care about the inconvenience of the passengers missing a next flight. It was very frustrating experience flying with American Airlines. I will not fly with AA in the future.
This flight was cancelled and I was passed around and given four different flight plans that got me in PV a full day late. I had to rebook a different flight with Delta and that was amazing
