Easy on, easy off, smooth flight from Charleston to New York.
Get the comfort plus! Worth every penny
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Pros: "Great crew. Old plane but comfy"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Cons: "Great flight but old regional jet"
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Cons: "Overall, a good short flight."
Cons: "Flight was delayed several times and they lost my suitcase"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "they let me drink the whole can of soda..."
Cons: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "Nice plane and super nice crew."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "Seats were a little tight."
Pros: "They ran out of salads so that was a little disappointing."
Cons: "The flight would be more comfortable if we had more leg room."
Pros: "Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "On time flight"
Cons: "Cramped seating in coach. Think comfort not profit"
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Cons: "Having delayed flights"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Pros: "smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease"
Cons: "Missed the seatback entertainment system!"
The entertainment was a bit limited considering how long of a flight we had. The crew was excellent
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Pros: "Flight was good as planned."
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Pros: "They closed the flight 30 minutes before the departure hour."
Cons: "The airline forced my wife to check her carry on AND THEN LOST IT."
Pros: "See info posted on the previous request from review of flight."
Cons: "See above comment"
Pros: "The crew"
Cons: "Entertainment options"
Pros: "Nice seats and food in business class"
Cons: "everything that other excellent companies offer"
Pros: "Good service"
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Cons: "Food on COPA is terrible."
Cons: "New aircrafts, the chairs are falling apart n"
Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "That boarding was all in Spsnish"
Pros: "I liked entertainment"
Cons: "Overall was a bad experience food was horrible and crew was not to standards"
Cons: "the food made the man in my row sick and he threw up a few times throughout the flight"
Pros: "It felt like we were finally appreciated as guests again. We actually got what we paid for, and it was EXCELLENT!!"
Pros: "I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Cons: "No private enterteinment"
Cons: "Flights were delayed endlessly then cancelled with little communication. I’m still in Cordoba when I should be home already."
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "Super friendly crew."
Pros: "Crew was very helpful"
Cons: "Not enough entertainment options"
Pros: "The flights were always in time"
Cons: "The crew wasn’t in any flight positive, always angry"
Cons: "My pc was reseted twice and didn’t work properly. Copa employee didn’t aske me, he just told me only rice with meat. We don’t have more pasta!!! Really bad trip overall"
Pros: "Appreciated the vouchers for the trouble. Was able to sleep the entire flight since it was night time."
Cons: "Didn't like how we weren't able to connect to our second leg of the flight even though the plane was sitting there for another half hour after we got to the doors."
Pros: "Everything was fine, long haul flights tend to be stressful but crew managed to make it as comfortable as possible."
Cons: "Flight was delayed for a couple of hours, not really Copa's fault but well, that would be my only "complain""
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Cons: "It was a bad day to fly both of my flights was late more than one hour and the gate agent did not announce to give the reason why it was late to take off"
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Pros: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Cons: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Like the fact they still give you food and drinks on board. Nice surprise."
Cons: "There was no entertainment on this flight."
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Pros: "I love the amount of food that was given and the free alcohol for the main cabin"
Cons: "Could've used a little more updated tv options as in shows"
Pros: "Short flight Good space inflight"
Cons: "Awful boarding, kept standing until everyone else was in the plane even though I was second in line, very inefficient crew. Only a few movies to watch"
Pros: "Excellent job of a couple of girls"
Cons: "Again, lay over and food"
Cons: "I flight from Panamá to bs as at least 10 times a year, and I have Presidential Platinum status, never in all the flights I receive my luggage with priority. It doesn't matter if the have the priority sign, no one respect that. Panama airport use to be a good airport, now you can't really buy anything because they don't accept credit cards, and the Copa saloon is always full, so I'm thinking on flying avianca from now on."
Cons: "No matter if you have priority in your bags, in Buenos Aires is always the same, the bags come last."
The lady at the boarding to assign us seats was rude and non caring .
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "Fast flight.. no hassles at all"
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Cons: "They changed our boarding gate three times"
Cons: "Nothing. All excelent"
Pros: "We did not crash"
Cons: "I was bumped from an earlier flight to a later flight with no notification"
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Pros: "Crew was amazing"
Cons: "Food please"
Pros: "Seats were fairly comfortable"
Cons: "Overall a good experience."
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Pros: "On time"
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "excellent in alla aspects"
Cons: "No entertainment. The airplane seems to be an older model."
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "Very nice service and nice staff"
Pros: "La tripulación muy atenta"
Cons: "La comida"
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Pros: "It was on time. The staff was efficient and courteous . Very hospitable."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Cons: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "Everyone was very friendly and the fight was comfortable."
Cons: "No complaints."
Pros: "Friendly crew"
Pros: "The crew was very attentive, and the meals where good."
Cons: "The flight was delayed 1 hs. which happens, but still...not the best wat to start. The in flight entertainment was only available to those who had a smartphone, tablet or laptop (otherwise there was 1 screen overhead, every other 4/5 rows of seats, playing 1 movie) the problem was then, if I wanted to watch something I would have to drain my phone's battery, and there are no USB ports to recharge, so by the time we land I'd have no mean of communication, that didnt sit well with me."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"
Pros: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Pros: "Great flight, smooth, good snacks"
Cons: "Wish we didn't have to use a bus to deplane"
Cons: "Flight was delayed without explanation. We finally reached Salta and then returned due to weather and were kept waiting in a room for hours while LAN attendants stood around conferring. Got there 20 hours later...on a different airline!"
Pros: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Cons: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."
Cons: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."
Cons: "Our flight was delayed more than three hours and we received minimal communication about what was going on. Initially it was only delayed 30 minutes, then we were told an hour, then one more hour, then one more hour. The entire time we sat in a pre-boarding area with no food, water, wifi, or electrical outlets. We ended up missing one of our tours in Buenos Aires (which we had already paid for) due to the delay. Extremely disappointing after having otherwise positive experiences with LAN."
Terrible Airport experience. Over sold flights so I was in line for almost 2 hrs and lost my flight due to their incompetence. Waiting now at the airport for 10 hrs to get on the next flight. Ridiculous!!!!
Pros: "Never using this airline again"
Cons: "Horrible organization"
Cons: "Mas separación entre pasajeros"
Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"
Cons: "I didn’t like that the flight had a 4 hour delay!"
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Pros: "Crew were nice and attentive, smooth flight."
Cons: "Bag fees, food was uneatable and lack of ability to choose seats, all are narrow! Going through security a nightmare as usual. Definitely last choice when flying to/from Miami."
Pros: "Crew members are great and always willing to help"
Cons: "Seats could be more comfortable"
Pros: "Nice new 787. Acceptable business class seats (not the best, but OK lie-more-or-less-flat). Better for sleep than seating IMHO."
Cons: "General condition of cabin and amenities are below par for business class long haul. Food is acceptable but not more. Service is just abominable. No attention to the client, no respect. Have a chronic med condition and was brutalized by the crew. Really awful people."
Pros: "Seevice and food were outstanding"
Cons: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Pros: "Row 6 plenty of space"
Cons: "I waited in line for over 2.5 hours for ticketing and baggage & was late to board the plane because they would not hurry up"
Pros: "On time and comfortable"
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Pros: "Um nothing"
Cons: "Checked in online and got the check in line only to have the lady tell me I’m too late and that I never checked in. They did manage to charge my baggage fee though? I had to book a different flight and tackled on another $500 dollars to my trip. Will bever use my Aeromexico club premier again."
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Cons: "They charge a lot of money for luggage, thats not fear"
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "Dreamliner, fast boarding."
Cons: "Few food for such a long flight. Don’t manage kid bothering other passengers."
Pros: "Fight crew were professional and courteous."
Cons: "Delayed flight and no tv"
Cons: "Will never fly with Aeromexico ever again"
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "They didn’t honor the seat I chose with kayak and instead sent me all the way to the back of the plane with no reclining seat"
Pros: "Nothing exciting about the airline. Will try not to use them again. The boarding part was good. Then the plane left an hour later..."
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Cons: "Food was terrible and seats are uncomfortable"
Pros: "I was in Business Class It was confortable."
Cons: "Food was mediocre. Didn't offer anything except for dinner upon boarding and breakfast before landing. It was a fourteen hour flight."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Cons: "Everything worked well"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "Everything was perfect"
Pros: "The seats fully reclined. The food and service were excellent. For a long flight, going first class is the only way to go!"
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Pros: "The crew is really nice and accommodating. Boarding is efficient."
Cons: "Some of their planes are old and need some upkeep."
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Cons: "Stewardess forgot to give me my coffee"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Pros: "Plane was new"
Cons: "Extremely cramped, surly flight attendants, and terrible food."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "Movies, food, drinks"
Cons: "2 hour delay, middle seat"
Cons: "Delays. Unexplained."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Cons: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Good movies"
Cons: "not enough food"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Was really good flight"
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "all the experience"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Cons: "Not on time, no entertainment system, little space"
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "The man sitting next to me had too much BO used much of my space."
Cons: "In seat entertainment"