Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Bay City
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Scores according to KAYAK customer reviews
Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Cons: "Not delayed"
Pros: "I always have a consistently good experience on Delta. Everything was great."
Pros: "Good Flight"
Cons: "90 minute delay"
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Cons: "food options"
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Pros: "Very comfy first class seats"
Pros: "Staff was very good."
Cons: "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Cons: "My flight was two hours late."
Cons: "No issues. Smooth ride. Decent service."
Cons: "Flight delayed, nearly missed connecting flight"
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Pros: "no one woke me up"
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Made friends on the way to Maine!"
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Pros: "On time and courteous staff"
Pros: "Very professionals"
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Crew were friendly and understanding"
Cons: "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
Pros: "Helpful attendants and speedy boarding."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Games and videos were good. Food was ok."
Cons: "Not enough leg room. Need at least another 2 inches."
Pros: "The flight was much smoother than our flight out."
Cons: "We bought two tickets at the same time months in advance. However, when we checked in they gave us two seats at completely opposite ends of the plane. My husband was placed in 10B, the first row behind first class and I was placed in 36B, the back row against the wall. We both had middle seats, which means that the people on either side if us were single travelers. Why couldn't one of them be reassigned so that we could have sat together?"
Pros: "I got to where I was going on time."
Cons: "I didnt have a seat until the entire plane was boarded. The only food was a tiny bag of pretzels,and a cup of soda not even a full can like other airlines. There was no entertainment. Plane was packed full."
Cons: "no food. no entertainment"
Pros: "Quick efficiency of boarding and getting off."
Cons: "Seats could have been more comfortable."
Cons: "Flight delayed"
Cons: "There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation."
Pros: "Snacks and movies"
Pros: "Fine, perfectly adequate for a tiny plane on a short flight."
Cons: "There are so many airlines in the world that refresh their fleets. This was like a trip back in time to airlines of the 1980s."
Pros: "Good crew, good and safe flight. Thank you!"
Cons: "Flight was cancelled"
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"
Pros: "Clean plans, smooth landing."
Cons: "United Economy basic was still expensive yet you don’t get a carry on bag"
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR. It sure saved me the 2 hours driving during rush hour, and wears and tearS on my personal car, if you have 2 hours extra time during the day. Otherwise (If you want to save time), drive yourself to EWR and park."
Cons: "It does take up 2 more hours"
Cons: "flight had left by the time the delayed flight from MUC reached IAD => got rebooked on DL via ATL"
Pros: "Awesome service"
Pros: "2500 bonus miles for my trouble"
Cons: "Told flight would be delayed. Pushed back one hour every hour for 5 hours. "Average delays" that day were 45-60 mins (our flight was the ONLY flight with a 5 hour delay in Newark). Once on the plane, told the air traffic control radars lost power and we'd be delayed another 30 mins. Entertainment required me to pay for broadcast channels."
Pros: "Boarding process."
Cons: "Everything else besides the boarding process."
Pros: "Nothing. Terrible service"
Cons: "The toilet over flowing and delaying my flight to the point of missing my connection."
Cons: "Delayed 2 hours."
Cons: "Old plane, no service, TINY SEATS"
Cons: "AC was broken. They could at least give you a second cup of water. Tired of being treated like an animal"
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Pros: "i eventually got to SF"
Cons: "The flight kept getting delayed and they wouldn't tell us why. There happened to be a line forming at the counter and when i asked an employee why people were lining up, all that i got in reply was "because the flights delayed". Thanks...i had no idea"
Cons: "Never made it to destination"
Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Pros: "The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy."
Cons: "The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare."
Pros: "Getting off the plane"
Cons: "Everything was cramped- not enough space to move. They completely ran out of overhead space. Completely crazy"
Pros: "Even though our departure was delayed for about half and hour, we got to SF at a reasonable time."
Cons: "Seats too narrow. Not much for the added cost to Economy Plus. The deboarding of passengers from plane was very slow."
Pros: "Nice plane with entertainment"
Cons: "not much to add"
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "Crew was nice, very large plane and they were attentive to everyone."
Cons: "No tv's on headrest."
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Pros: "Coffe and snack"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The flight crew."
Cons: "Since united took over food court it is impossible to get breakfast. 30 minute wait at the kiosks, missing items at express, no coffee at Stromboli stand, another line to get coffee. 8:30 flight pulls out on time but doesn't leave for another 45 minutes, still posts as leaving on time."
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Pros: "Very clean and pleasant flight personal great."
Cons: "I know many people don't care to eat but the airlines could provide a better selection of food to serve or snacks."
Pros: "Short flight so no time for perks. Flight attendant was awesome!"
Pros: "Attendants were friendly."
Cons: "Much more cramped than other airlines."
Pros: "Very windy during flight, kudos to pilot and crew"
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "Personnel were friendly and cooperative."
Cons: "Process for customs was not well explained (where/how to meet up with bags for customs process). We went through customs on the second leg of the flight with barely enough time to get through customs and then back through security at the Calgary airport. Our flight had been unilaterally changed by the airline due to too tight a connection but the new flight (much less convenient, had to get up at 3:00 am) was as bad or worse. We would have missed our connecting flight if it had not been delayed due to weather at our destination."
Pros: "Crew was AMAZINGLY AWSOME!"
Cons: "I didn't make this flight."
Pros: "Crew was awesome."
Cons: "NO entertainment whatsoever unless you purchased it, $5 is expensive"
Pros: "I liked the view of the airplane and i liked the assitant are really nice"
Cons: "There was no tv and the food was a little bit"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "The flight was canceled with no explanation or an offer to reschedule. The next flight available was tomorrow afternoon which was not acceptable. When I asked customer service about a refund I was told to go to the website, but it was not guaranteed. Highly disappointed."
Pros: "Crew was pleasant."
Cons: "We were asked to pay attention to the safety demonstration, yet I could not see it because the flight attendant was standing so far ahead up the aisle that even if I leaned out, I could not see her. I also don't understand why United boards from front to rear. It's illogical and time consuming."
Pros: "The attendants were very kind, polite and efficient"
Cons: "1) Seats barely recline beyond 90 degrees. 2) person behind me had knees jamming against my seat the entire flight. 3) Food was unimpressive. was on British Airways a week before and it was great. 4) Paying for cocktails on a long haul flight is absurd. 5) Instructed to "download a ridiculous app" for entertainment. 6) I couldn't get WiFi in the airport to function!!! so was at a loss. I was traveling overseas for God's sake. IN a foreign country. 7) Outlet to plug my power sources for mobile devices into was not functioning."
Airlines flying from Pennsylvania to Bay City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Bay City
Masks required on board, masks provided on flights from Pennsylvania to Bay City
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Bay City
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Bay City
Waiving of change fees. Search flexible flights from Pennsylvania to Bay City