Pros: "Wonderful crew, comfortable seating in coach!"
Pros: "Friendly crew. Roomy Sears."
Cons: "WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies."
Pros: "Snack selection"
Cons: "Deplaning process"
Cons: "My entertainment system wasn't working. Kept freezing and restarting. I was allowed ton switch seats, but the same thing happened on the others I tried."
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "The crew is friendly & attentive. Reason I choose JetBlue."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Mint seating and service is excellent."
Pros: "Seats comfortable and good leg room."
Cons: "Movies weren't available and TV was limited because flight was short."
Pros: "The seats - awesome!"
Cons: "Flight left 54 minutes late."
Cons: "The flight was bumpy but I think the pilot did all he could"
Cons: "Best flight, best service"
Pros: "Crew was beautiful"
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Pros: "They have hot towels and unlimited snacks"
Cons: "The crew on this particular flight was rude and one flight attendant in particular waddled so her hips hit everyone on the aisle seats and I'm not here to bump and grind with middle aged women. The inflight entertainment kept having issues and it was turbulent for most of the flight."
Pros: "Excellent flight attendants extremely helpful to make you comfortable"
Pros: "Courtesy and service"
Pros: "Philly TSA and airport crew rose herd, keeping people moving and shorter wait times.. my hats off.."
Pros: "Smooth flight, good service, on time."
Pros: "Really enjoyed the leg room as well as the snack options on the flight!"
Cons: "No flight. Fraud purchase"
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Pros: "An overall very pleasant flight with great snack and beverage choices!"
Cons: "Our plane had mechanical problems and wasn’t a clear time how long it was going to take. We were suppose to depart at 728. We boarded the plane at 1020, had to wait an extra 20 minutes for the flight tower to get our plan to the plane so we could go. I didn’t get home til 2am and had to work at 7. Not happy at all with flight delays."
Cons: "In flight entertainment wasn’t working correctly"
Pros: "Hard working courteous crew. A 45 min. delay caused by safety concern. That's a good thing."
Cons: "2 of the 3 video displays in our row could not function in movie or show mode. Worse still: the arm chair controls seem perfectly placed for accidental activation, which happened dozens of times on our flight. No way to disable. Very unpleasant."
Pros: "delay, delay,....."
Cons: "My son had to go to the bathroom shortly after we landed. Which he had to since the seatbelt sign was turned on when we were landing. He really couldn't hold it any longer and he is 4. I was sitting in the last row next to the bathroom and I attempted to get up to take him. The stewardess was very rude and told me to have a seat. I said he is about to pee in his pants and I sat down. Well sure enough he urinated on himself. He was so upset because he thought the rude stewardess would get bad at him. He also didn't understand why he couldn't go to the bathroom. So he urinated on the floor of the aircraft. So I left with my 4 year old boy covered in urine and in tears along with my 6 year old and my 2 year old who was having a tantrum at the same time. This made my mother's day complete. I felt as if the staff on this flight was very rude. No one even said sorry or cared about what had just happened. Even a happy mother's day greeting would have been nice. To add on our flight to Philadelphia we we're delayed for 3 hours. We have three children 6 and under and ended up arriving at about 3:15am. Your airline did absolutely nothing to make us more comfortable and am overall very dissappointed in JetBlue."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Pros: "Good coffee friendly attendants."
Cons: "the in seat entertainment system had no power outets an ways annoying to navigate. resting my arm on the arm rest would change the state of the inseat system"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "Everything: snacks, free wifi, all the nice staff at all parts of the trip"
Cons: "No options for users who have cash when onboard a flight. Won't forget to leave my debit card behind in the future."
Cons: "Most TVs on the plane did not connect to direct TV as promised"
Pros: "Selection of salty snacks"
Cons: "Infrequent food/water service Only a few movies - not on-demand Seats were uncomfortable - plenty of legroom but not good back support"
Pros: "average trip: boarding, timeliness, uneventful (what you wish for on a flight)"
Cons: "-Entertainment system wasn't working, so made for a long 6 hours. -Flight crew weren't self-aware - had conversations with each other in loud voices at the back of the plane that could be heard by passengers several rows away. Many people were trying to sleep with no entertainment system working."
Pros: "The staff was amazing -- very friendly and made their customers feel welcomed and comfortable. Quentin was especially great. He helped me put my luggage in the overhead bins, and continuously made everyone laugh. Also he complimented my eyes and that was cool considering I was very tired and feeling pretty antisocial. Thank you for turning my morning around!"
Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"
Pros: "Attentive CREW and proactive."
Cons: "Clean flight. Easy"
Pros: "Fast flight"
Cons: "Seats were uncomfortable no earphones"
Pros: "Great flight! Kind people good service timely!"
Pros: "Customer service and seat space."
Cons: "Food could have been better"
Pros: "Comfortable seats that reclined slightly. Friendly staff. Good assortment of movies/TV channels/snacks. We arrived 20 minutes early to our destination, with the smoothest landing ever!"
Pros: "Comfy seats. Smooth flight With no big issues."
Cons: "They skipped me over for snacks. I was reading, but still. I had also asked to purchase as snack box but they told me "later" and never followed up. Not a huge deal. But I was hungry!"
Cons: "Great flight. No issues."
Pros: "great everything!"
Cons: "Breakfast could have been offered."
Cons: "Small plane, feels cramped"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Missed it"
Cons: "Give back money"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "Friendly crew. Landed early."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "Amazing crew and clean cabin."
Pros: "On time this time"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Staff, service, options"
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "The staff"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Too tight and seats not comfortable."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Airplane was good, boarding was fast."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
The flight had a six hour delay due to weather, which left me stranded overnight in my connecting destination.
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Pros: "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "Empty plane personal seating everyone"
Pros: "The crew was fantastic!! Friendly and attentive!!"
Cons: "More snack options other than pretzels would’ve been nice."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Minimal turbulence"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Cons: "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Cons: "The plane was delayed 5 times causing us to miss our connection. We had to stay overnight in the airport in Chicago. We were told that there would be blankets waiting for us that we could use however there weren't and we had to practically beg for them."
Cons: "The plane got delayed by more than 3 hours!"
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Pros: "service on time"
Cons: "snacks very little amounr"
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "All good, no complaints!"
Pros: "United, as always, was professional and efficient. Once I was able to find the information from price line for my check in, everything went smoothly. I was impressed that the airline sent an email suggesting a change of itinerary due to weather in Chicago, and waived change fees to facilitate this. I got home without cancelled or delayed flights."
Cons: "The kayak to price line to united interface led to communication breakdown. I received no notice to check in for my departing flight, and had to dig through several messages and 2 websites to find the appropriate confirmation number. It should be clearer who you are actually purchasing from, and there should be better fail-safes in place to prevent loss of information"
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "Drinks and cookies were good. On-flight attendants were polite."
Cons: "Flight was delayed for 4 hours at night due to repairs. Luckily, they placed me in a hotel. However, it was probably the worst hotel that I have every stayed (uncomfortable bed, bad pillows, smokey smell, etc.). The next morning while boarding, the gate attendant was extremely rude and unprofessional. I will spend a little extra to not fly with United if possible."
Cons: "Delayed 3 hours"
Cons: "The tv kept shutting on and off"
Pros: "Free beverage and snack. Flight attendants were nice."
Cons: "Sat inside the airplane for more than an hour! It was horrible. Why have the customers board the aircraft when crew members know that we're going to be delayed due to weather?! Ridiculous."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Getting through the airport was a breeze"
Cons: "My wifi didn't work on board I was completely counting on it to work and I paid for it and it never actually connected me (so I wasted the money and didn't get a refund and I also missed an important online meeting!"
Pros: "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
Cons: "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "We didn't crash"
Cons: "The gate attendant reopened the plane for the man in front of me because he had one book bag and refused to let me on because I had two. The room and taxi voucher were adequate. But $30 in food vouchers doesn't get you very far in an airport. Also that's just enough to survive the lay over that was caused by your maintenance issues. Your attendant then tried to put me on standby all day the following day with a guaranteed flight at 8pm. I then asked him to check other airlines and was able to get an 8am one. The sheer lack of customer service is impressive. PS if your airline screws up, the least I deserve is a seat upgrade or some free sky mile points."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Cons: "Plane was delayed due to fuel issue. Missed connecting flight and was put in economy when I paid for first class."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "Getting off the plane"
Cons: "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
Cons: "Either ran out of or no snacks offered. Crew seemed a little impatient"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "In Flight staff very nice"
Cons: "Delays delays"
Cons: "My first time flying through United and I am dissapointed my flight was delayed over 6 hours and we get no refund for that? Really United? Aren't you suppose to be a top airline for a reason. Never again"
Pros: "Nice crew"
Cons: "Delayed, tight , uncomfortable"
Cons: "Spent the whole flight listening to the front flight attendants complain loudly and publicly about one of the rear flight attendants. I understand someone was doing something wrong, but it was like watching a very dull and petty soap opera"
Cons: "The crew was really annoying and tedious!"
Pros: "The crew on board was super friendly and smiley! The flight was a great price!"
Cons: "There was no communication at the gate that there would be 30 minute delay. No one could hear zones being called once finally ready to board. Once we are on the aircraft we sat for an hour due to “maintenance paper work delay”seats were moderately comfortable for small people"
Pros: "Speedy boarding and on time departure"
Cons: "No complimentary snacks or drinks."
Pros: "We liked how cheap our seats were."
Cons: "Comfort of seats, cost for checked bags"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Cons: "The fact that you charged $60 for carry over on. Why would I fly with this airline again when at least on most other airlines I don't pay for carry on?"
Pros: "I thought the crew was very nice, seats were comfortable although many may not agree. There is more legroom since the chairs are thinner and lighter."
Cons: "Didn't realize there was a carry-on fee which is my own fault but will cost you minimum of 70 round trip. It is hard Tom figure it out in their site however. For that cost they should at least have wifi on the plane which they do not."
Pros: "The day went very smooth from start to finish and I got to the airport ."
Cons: "I didn't like the fact that I had to pay $90 for my carry-on and one bag"
Pros: "Frontier has been great so far. The walkway seems more narrow than other airlines but that must help with comfort / legroom in the seats. For the price, I will definitely be using Frontier for quick trips again!"
Cons: "I didn't like a 3.5 hour delay but I don't fault Frontier for that. I can't think of any particular Frontier thing I disliked. The engine / plane sounded very loud, not really sure what that was all about."
Cons: "Only 1 carry on allowed ( purse counts!)."
Pros: "The flight"
Cons: "It's been a man hour and 45 minutes and my luggage (as well as many other passengers) has not come out the baggage claim. The loud speaker has asked for a frontier baggage rep to come but nobody is here. I am missing my carpool to my second destination in florida and have to cancel/forfeit my return ticket. This is very disappointing and not the service one should expect."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Boarding and getting off the plane was very smooth. Also the pilot did a great job with take off and landing was so smooth I was impressed."
Cons: "I didn't like that they didn't offer any snacks or drinks other than water complimentary. I mean a soft drink shouldn't run someone four dollars after paying for a ticket. Other than that it was a nice flight."
Pros: "Weather is fine here, but a delay in a different city turned into 4 hours of waiting. The $10 voucher really made me feel better though! Total disorganization, it all stemmed from a delayed flight 5 days ago that snowballed into this. Crazy, only fly these guys if you have no other choice."
Pros: "Nice crew"
Cons: "Delayed over 3 hours and I was informed of this 1 hour before it was scheduled to depart"
Cons: "They didn't have a pilot and refused to tell us anything as they postponed it from 7:40 until 10:00... we finally acquired a pilot at 10:30!!! Just what the heck?! Unacceptable behavior..."
Pros: "The staff was excellent! The most friendliest I've ever seen. A very smooth flight."
Cons: "I miss the days of Midwest Express, who prided themselves on good customer service, comfortable seats,and free chocolate chip cookies at the end of the flight. All of that is gone now. I had a new plane with literal plastic bus seats. Water was $2. Its not worth it, fly a legacy carrier."
Pros: "Left on time & arrived early."
Cons: "No water or soda, had to buy."
Pros: "On time"
Cons: "being charged $60 for a bag with wheels that protruded from the size gauge that changed it from personal to carry on"
Pros: "Didn't buy any food and there was no entertainment so can't score those items. Was goid short flight and actually arrived a few minutes early both there and back."
Cons: "Didn't really dislike anything"
Cons: "I'm not normally very picky but the fact that the seats didn't even recline is ridiculous and they were very uncomfortable. I didn't like being surprised with a fee for my carry-on baggage. The only other airline that I know does that is Allegiant, and honestly Frontier's prices are not low enough to justify that level of nickel and diming. I used to consider Frontier a good airline to take with comfortable seats maybe just one step below JetBlue, now they are just one step above Spirit"
Pros: "I got a reservation with another airline for that same day about 1:00 P.M,my goal was to get to Orlando by 10 AM for a special reason.I canceled it to go with frontier.in the morning.they hold me hostage for over 2 1/2 hrs in the air craft and back to the gate . After about 1:00 hr back to the air craft for over one hour then the flight lift up to Orlando, I missed my appointment that was very desapointed with frontier Air line."
Cons: "Nothing , frontier did not meet my goal . It costed, me so much stress ,because I did not make to Orlando on time.Frontier did not offer any compensation for all that happened."
Cons: "The worst flight I've ever taken"
Pros: "Absolutely nothing"
Cons: "Delays, ridiculous bag fees and restrictions. You won't even get a free beverage. They charge for everything!!!"
Pros: "Nice flight. Perfect landing"
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Cons: "My flight had been delayed for like 5 hours and there was no reason for that delay tho. It ruined my plan totally. I don't recommend flying with frontier."
Cons: "I didn't realize when I booked how many things Frontier charges you for that are complimentary on other airlines, including carry on luggage and soft"
Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."
Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."
Pros: "The lady who checked me in, in Orlando, was awesome. She really seemed to care about my needs. She should get 5 stars!"
Cons: "We were suppose to take off from gate 12 at 7:55pm. They changed it to gate 13, & we didn't take off until almost 10:30pm. NO explanation was given!!"
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "The hassle with my bag"
Cons: "If you board in standard coach it is a mess getting onto the plane. There is no organization to getting your boarding pass scanned. The price is very reasonable for a short flight."
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Cons: "Charging ridiculous amounts for a carryon...60 dollars is ridiculous! Never again."
Cons: "Getting nickeled and dimed for everything from carry-ons to seats to drinks. Uncomfortable seats"
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Cons: "My bags was left in Philly by them ... Then when I was calling to find out where was my bags nobody seemed to care !!!!!!! Then they said my bag would be on the next flight but it wasn't ... It was on the last flight that came to Orlando... Then they said they would drop it off but when I called back they said I have to pick it up ..... I paid 125$ for my 3 bags for this happen !!!!"
Pros: "Checking in was an absolute pleasure."
Cons: "The flight attendants on the way to Orlando were rude and sleeping amongst the guests."
Pros: "Timeliness, clean interior, great friendly crew"
Pros: "I didn't like that they charge you more to carry-on a bag than they do to check it. That's a Rip off"
Pros: "As I had previously interacted with these type of cheap ticket but pay for everything else airlines I knew what to expect. They cram as many ppl into a no frills plane and that keeps overhead down. Now that I'm done venting, I must say... This trip was pleasant all the way around. Found a great deal on kayak, flight crew was pleasant and the pilot kept the passengers in the loop at all times. Since I know what to do with these types of airlines they work great for a quick trip without luggage."
Pros: "I like that the flight got me to my destination in a timely manner."
Cons: "My dislikes are as follows:flight attendents are not as friendly as they use to be; you can't get a refreshment or bag of peanuts w/o paying an outrageous price (it use to be free); the luggage cost just as much as a plane ticket; a carry on (once free) now cost moe than luggage; and the seats no longer recline. I will probably be seek another airline in the future."
Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."
Cons: "Crew are sometimes rude."
Cons: "The flight was delayed by 6 hours and customer service was horrible. I will never use Spirit again. You get what you pay for."
Cons: "I did not book a flight on spirit airlines so I have no idea you think I did!"
Cons: "The crew was extremely rude and aggressive. Even a snack you had to pay for."
Pros: "The crew"
Cons: "Would be better with more comfortable seats and a tv in front"
Pros: "Liked the gate escort as my wife required wheelchair assistance"
Cons: "Checking in 1 bag should be complementary at no charge."
Pros: "They eventually got us there. staff were friendly."
Cons: "Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say."
Pros: "My luggage arrived in good condition in Tampa.Easy pickup.lol"
Cons: "Daughter got sick.I checked in and had to leave the airport to take care of her."
Pros: "Was on time & no issues."
Pros: "Service was good from flight attendants"
Cons: "Delays and communication about the delays"
Pros: "Great Crew!! Easy ride home!"
Cons: "Boarding was a confusion, when got to Fort Lauderdale waitting for gate to open for 30 min seatting in the plane"
Cons: "No leg room. $100 got two bags ONE WAY....will never fly this airline again"
Pros: "Smooth boarding, many announcements about the delay."
Cons: "Delayed 3 hours."
Pros: "I like that the price of the ticket was cheap"
Cons: "Limited leg room. Passengers behind with long legs will knee you throughout the flight. Snacks and drinks are not included. Make sure that you pay for your bag online because prices go up at the check in counter. No cash is allowed."
Pros: "Flight was early, plane was clean. Flight was uneventful"
Cons: "They charge ridiculous prices for luggage, even carry ons. Paid $42 each way for one checked bag. Food and drink are not free. Water was broken on plane in washroom. They try to get you to pay for a seat, otherwise you may not sit with your family. Only allow 40lbs in checked luggage, but you can bring as much weight as you want in personal or carry on. 41+ lbs costs an extra $30. They nickel and dime you for everything even $10 to print boarding pass. Initial price on Kayak was lower than everyone else, but with all the add ons turned out to be much more expensive. Not allowed to bring tennis racquets on board, have to check them. Jet Blue allows them to be carried on board. Will NEVER fly this airline again."
Cons: "No wifi , customer service"
Pros: "The plane was big and you had space, flight attendants were kind."
Cons: "Airport Employees are extremely rude, multiple delays on flight and none of their employees were even at the desk or giving updates, insanely expensive. It was my first time flying spirit and will definitely be my last. Worst airline around."
Pros: "Now, nothings Before, deceiving price"
Cons: "Flights are cancelled and delay often and it is not weather related so no excuse. The prices are not real and your luggage policy is BS. When flights are cancelled the only and sometimes the first option given to us is a reimbursement and we are left to our luck. Nobody from my big family will ever travel with you."
Cons: "seats tight and uncomfortable, no free snacks or beverages, last minute gate change when we were already at original gate. I am slightly handicapped, have trouble walking and had to rush to gate. The fact that the flight was delayed is what prevented us from missing the flight."
Pros: "New plane -- more comfortable. Good crew"
Cons: "Paying $65 for my carry-on. That's $130 roundtrip."
Cons: "I had a small carry on which they forced me to pay $59 for at the airport. If you add this to the price I paid for the ticket, there is not much of a discount. The seats also did not recline which is not very comfortable. you pay for everything including the water."
Cons: "Dishonesty, told crew was there by one flight attendent. Then 40 min later told crew was arriving from atlanta. And do to wreather it is not your fault. Was asked to hurry boarding for a quick turn around. Then sat on plane for 2+ hours. Bit we where given complimentory water. Thanks for that."
Cons: "The least amount of legroom I'd ever seen on an airplane it was awful. I'm 4 10 and my knees were within an inch of the seat in front of me"
Pros: "Landing in fll"
Cons: "Over 2 hour delay"
Pros: "Trip was cancelled last minute. Still to this date I have not received an email or notification of the flight being cancelled. Found out on my own while doing the online check-in"
Cons: "The way the company handled the cancelation"
Pros: "Let me start with the fact that I will never fly Spirit again, ever! My 5:58 flight was delayed at least 6 times. Each time with a different excuse for the delay. Between mechanical issues, weather (clear weather from PHL to FLL), no flight crew, and out of hours, the airline used ever excuse in the book. Once they determined we could not fly that night, our flight was pushed to the next day. They only had 2 irrate employees working who were just condescending to many of the frustrated passengers. They would not compensate the rooms for the night, nor refund people so they could take another airline. I also called spirit customer service line and the insurance contact I had through priceline. Neither provided any sort of help. Additionally, spirit had discounted hotel options, but did not distribute them to all waiting at 12am for some type of info and support. The next day, they told is our flight would leave at 10. We again werr delayed 2-3 times and didn't take off until the afternoon, causing me to be late for the wedding I was a part of. There is so much more to tell, but I need to file a full formal complaint later to Spirit, priceline, and the flight insurance company. This was hand down the worst flying experience I have every had in my life. And o fly at leave 1-2 times a month."
Cons: "I hated the whole experience. Never again will I book spirit or use priceline insurance."
Cons: "Flight was delayed cancelled then delayed."
Cons: "We didnt even get on the flight. After 2 gate changes and a delay, we were told incorrect information by a Spirit flight attendant who told us to go to A14, when really we should have been at A2. But the flight board showed our flight number at A14. So we go to A2 and the plane door just closed - I watched the door shut - and they said we were too late. My BF (who is black) didn't say a word, but the attendant tried to say he shouted at her. I have 3 witnesses who say no announcement was made for a gate update, no final boarding call, etc. The Spirit supervisor lied and denied he was a supervisor. I had 2 different people lie to my face and I watched my plane pull away while my BF was being told that he was "screaming" at people (not true, have witnesses who are willing to testify). I have contacted my lawyers and I will be pursuing legal action. I will never book Spirit again and I have contacted my CC company to get my funds back 100%."
Pros: "You sent EIGHT DELAYED DEPARTURES all with different times as to when the flight was leaving , gave everyone one package of cookies and then sent a voucher for $50.00 with a TWO MONTH Expiration date!!!!! GREAT CUSTOMER SERVICE!!! The voucher doesn't cover the ADDITIONAL COST of the seat or even the luggage!"
Pros: "They cancelled our flight and were rude and not helpful in helping us rebook a flight."
Pros: "Was good but i wasen not happy pay $55 for my baggage"
Pros: "Spirit airlines changed the time of my flight, cancelled my flight twice, and delayed my flight. I will never use this airline again."
Cons: "Rhey charge for the carry-on, extra 55 dollars. Drink and food aren't including!! You should pay for a small water about 3 dollars! The crew was nice.. they are always delay!"
Pros: "legroom and seat size - they were more expensive"
Cons: "additional payments for seats and baggage - end price higher than normal commercial flight"
Cons: "The internet was not working to check in online had to call 6 times just to check in."
Pros: "Staff made the best of it"
Cons: "The constant delays"
Pros: "Very nice people"
Cons: "Paying for everything food water bags . Not comfortable. I probably will never fly spirit again"
Cons: "This airline is serious about "no frills." I didn't realize this until check-in: my "cheap" ticket would get me absolutely nothing in terms of accomodations that most travelers depend on, like a carry-on bag. "No frills" policy aside - the check in process was HORRIBLE. I thought I could easily check in using my cell phone -- wrong. This website has no mobile version for cell phone users. I had to get my laptop to easily navigate the very slow website. Even when navigaing on the laptop, I had trouble navigating around between pages. I couldn't return to the previous page to de-select my chosen seats. It was also difficult to choose an option that didn't include PAYING for the seats."
Cons: "2 hour delay sucked"
Pros: "Low ticket price, helpful and kind crew, flight landed on time"
Cons: "The boarding pass I printed at home did not include my infant daughter that I planned to hold on my lap. Somehow I made it through security with this ticket, but then couldn't board. The woman at the desk fixed it in the system but I boarded last, which was stressful. When we landed in Ft. Lauderdale, the stroller I checked at the gate was nowhere to be found. I was told to check baggage claim. Luckily it was there, but getting there involved a long walk with my daughter and 2 bags in my arms. Very frustrating. For the return flight to Philadelphia I tried to add my daughter to the boarding pass I printed at home. No luck. Instead I had to wait in an extremely long line that went out the doors and into the heat of the sun with my daughter. I was told I had to wait in this line because I did not add my daughter to the boarding pass. I told them she was in the system but it wouldn't print on the pass. Then I was told that was because they had to see my daughter in person. ?!?!?!? Very frustrating."
Cons: "Flight was delayed but Spirit reps wouldn't address my concern about missing my connecting flight and were positive the flight was on time."
Pros: "nothing was impressive."
Cons: "Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Cons: "Long delays. Slow plane translations. Get what you pay for. I wonder if the plane decompressed and the oxygen masks deploy, would you have to swipe a credit card to get O2?"
Cons: "My flight was canceled"
Cons: "Horrible custmer service. There were not enough agents to assist all of the customers. The agents that were there were careless and slow. The flight was delayed 4 times. They nickel and dime you for everything making their cheap flight more expensive than traditional carriers."
Cons: "Charged me 100 dollars to check on my personal item because "it has wheels""
Pros: "We arrived in Philadelphia earlier than i expected, seeing that we didn't leave on time."
Cons: "NO CARRY ON, my pocket book was counted as an item by itself, which means I had to put it into my weekend bag to make it one item."