Pros: "Smooth flight, great service onboard"
Pros: "Food was good and crew was very nice"
Cons: "More leg room"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "Friendly crew, smooth flight and comfortable seats."
Pros: "Really a nice meal and good service"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "Nice crew. Newer comfy seats"
Pros: "this flight was canceled!"
Pros: "Nothing. I’ll never fly American Airlines again."
Cons: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Cons: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Cons: "Some turbulence"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Cons: "No in flight entertainment. Delayed"
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "No movies or other entertainment that I could find"
Cons: "They broke a wheel on my luggage."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "We arrived safely. Flights were on time and the staff were professional and friendly even though they had to deal with awful passengers. In flight entertainment worked well."
Cons: "The boarding process is stressful. The monitors at the gate do not indicate which groups have been called and are allowed to board, so everyone just crowds up at the gate, you can't hear what's being announced and it's messy. It would be so helpful and efficient it was clearly displayed which groups have been called to board. I don't know why all airlines don't implement this. We were also made to check our carry on at the gate and when we got on the plane there was enough space in the overhead, which was a bit annoying."
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Pros: "Clean and not much space but ok"
Cons: "No individual screen and no choices"
Pros: "Crew was great, boarding fine."
Cons: "Several trips on train around airport due to gate changes. Bummer, that! Could have whiled away a bit of time instead of perpetually thinking I was late and going to miss flight."
Cons: "Snappy middle-aged flight attendants Laggy entertainment system"
Pros: "Boarding time. On time arrival."
Cons: "At least offer water foc."
Cons: "I did not book a flight on spirit airlines so I have no idea you think I did!"
Cons: "Crew helped me with great care as I am disabled. No entertainment was disappointing ut understandable for a low budget airline."
Pros: "The crew was nice and the boarding process was simple."
Cons: "Offering complimentary snack and a drink would have made it the best."
Pros: "Flight was delayed for 8 hours due to crew and pilot shortage. Weather was fine."
Cons: "Make larger passengers purchase two seats"
Pros: "Finally a Spirit flight with out a delay.... thank you"
Cons: "Your fates seem cheap , but just become just as expensive as other airlines ...."
Pros: "Everyone was nice"
Cons: "The customer service was very respectful answer all of my question and was kind."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Pros: "They eventually got us there. staff were friendly."
Cons: "Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say."
Pros: "My luggage arrived in good condition in Tampa.Easy pickup.lol"
Cons: "Daughter got sick.I checked in and had to leave the airport to take care of her."
Pros: "Speed of boarding"
Cons: "Cost of carry-on"
Pros: "Great Crew!! Easy ride home!"
Pros: "Everything was on time"
Cons: "Seating is always uncomfortable"
Pros: "Flight was early, plane was clean. Flight was uneventful"
Cons: "They charge ridiculous prices for luggage, even carry ons. Paid $42 each way for one checked bag. Food and drink are not free. Water was broken on plane in washroom. They try to get you to pay for a seat, otherwise you may not sit with your family. Only allow 40lbs in checked luggage, but you can bring as much weight as you want in personal or carry on. 41+ lbs costs an extra $30. They nickel and dime you for everything even $10 to print boarding pass. Initial price on Kayak was lower than everyone else, but with all the add ons turned out to be much more expensive. Not allowed to bring tennis racquets on board, have to check them. Jet Blue allows them to be carried on board. Will NEVER fly this airline again."
Pros: "The plane was big and you had space, flight attendants were kind."
Cons: "Airport Employees are extremely rude, multiple delays on flight and none of their employees were even at the desk or giving updates, insanely expensive. It was my first time flying spirit and will definitely be my last. Worst airline around."
Cons: "My flight was delayed twice causing me to arrive late, the service was awful and the seats were uncomfortable. I will never fly with spirit airlines again."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "Nothing! During boarding there was almost a fight... should've known then."
Cons: "AC was broken, plane was dirty, cramped, charged for small carry on, in air advertisement like "AIR QVC", still Serve alcohol to drunk passengers who were yelling on small plane.. I mean that's a lot!"
Cons: "they cancelled the flight, because their pilots refused to fly the OT. THEN THEY WAITED TOO LONG TO FIND TO INFORM US, SO WE HAD TO STAY ANOTHER NIGHT"
Cons: "I had a small carry on which they forced me to pay $59 for at the airport. If you add this to the price I paid for the ticket, there is not much of a discount. The seats also did not recline which is not very comfortable. you pay for everything including the water."
Cons: "I had to cancel my flight because my uncle went into hospice and is actively dying. I was not able to get a refund my ticket or use it as a credit. i think that is deplorable"
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Pros: "Landing in fll"
Cons: "Over 2 hour delay"
Pros: "They got me to my destination EARLY on both legs of my trip."
Cons: "No frills Baggage rules"
Pros: "Spirit airlines changed the time of my flight, cancelled my flight twice, and delayed my flight. I will never use this airline again."
Cons: "My flight left early I was at the airport 1 hour before the time. When I got there my seat was taken. Also I had to pay 90 to get on the next flight which I belive is not fair. Worst travel agency!."
Cons: "A woman at the LAX (connection point) boarding area was so rude to the point where a supervisor got involved. I had a carry on with insulin(I'm type 1 diabetic) that she told me I had to check in. I politely asked her why since Philadelphia international did not give me any issues about it. I also told her that I'm type 1 diabetic and can die without it. She said "you're either checking this bag in or no one is boarding" and proceeded to put the security arm down. I spoke to a Supervisor, who told me it was completely fine. My 7 year old child and I finally boarded thanks to the supervisor. My advise to the wpmn is to stop and think why another reputable airport would have let someone through with the bag she's refusing to let in due to simple fact of size. This was not larger than a normal carry on. I understand that flights are often full and make these requests but certainly not in a humiliating way and ceerriamlg not after being told that it contains medicine that someone can die without."
Cons: "First they charge you for "CARRY ON" which takes away whatever savings you believe you're getting with Spirit. $55 is the price they charge. Second, the seats are smaller then all the other airlines and the cushion is hard and not comfortable at all. I'm pretty sure they're made from old coke cans. Third, the snacks and yes snacks, not meals because they do not serve meals even on a 5hr coast to coast flight, are just junk food. Terrible menu. Cup-o-noodle is one of the items. Wow! No entertainment of any sort either. So basically you can pay the same money on another airline and recieve all the usual food, comfort, entertainment, and service. I don't know how Spirit thinks it'll stay in business. It's the worst business model I've ever come across. Stay away"
Cons: "I do not write reviews. I have never needed to until now. The people at ticketing who worked for Spirit were so amused by the crying families that they could hardly hold in laughs. Spirit had delayed the flight 3 hours past the original time, and 30 minutes before they had put it back on schedule. Needless to say many people including myself had to rush to the airport. When I go there there were crying families being rudely insulted and laughed at by the staff at Spirit airline. These men were of middle eastern decent and they were making incredulous racial slurs about the Hispanic customers to their face. They even encouraged us to leave, and not try to make my flight, saying "you have only two minutes, you will never make it!" They said this after refusing to print our boarding passes, which we were able to make enough noise to convince him to do so. He also tried to swat a cell phone out of my partner's hand when he was trying to film these Spirit employee's make these insulting slurs. The plane is also terrible and crew seemed like they were all high on opiates, sluggishly making their way through the cabin. Very unsafe airline, price gouging enterprise of deceit and ineptitude."
Pros: "Nothing, It was cancelled."
Cons: "The flight was canceled, I had to miss work the next day with no compensation. I had to purchase another flight from a different airport and airline. My family had to drive 2 hours to and from the airport to come and get me again. Worst travelling trip ever. All because with no explanation; spirit canceled my flight to LAX."
Cons: "The internet was not working to check in online had to call 6 times just to check in."
Cons: "The baggage fees are too high"
Cons: "The airplane"
Pros: "I got everywhere on time."
Cons: "Spirit charges $55 for carry-on luggage. This would've been nice to know ahead of time as the money I saved on the flight was quickly diminished by those fees. They also charge for every little thing on the airplane, including the ability to pick your seat. I probably won't fly with spirit again. The seats didn't work as they would not recline. There was no entertainment at all. It was really the bare minimum of what a flight can offer."
Cons: "I arrived for my flight early and checked my two suitcases at $114 dollars. I proceeded to my gate an hour before boarding time to find that my flight was delayed 1hour and 45min. Thinking I had some time to use the lady's room and grab food I arrived back to my gate an hour and 40mins before take off to find that the plane was already boarded and the attendant would not let me on. They had reverted back to the original take off time because the plane showed up on time but did not call those who walked away from the gate. I missed my flight, I missed my check in time at school, my bags went without me and I was stuck in Philadelphia until my next flight today. I'm afraid my bags with everything I have are somewhere lost I in LA."
Pros: "The seats are awful! They shouldn't use these planes for cross country flights as the service and comfort is not good. You can't even get a glass of water without a charge"
Cons: "Seats and service"
Pros: "Crew was friendly, helpful"
Cons: "Seats were small. Charged $45 for a carry on bag which was not mentioned previously. Would not fly with them again. Thought I was getting a great deal on airfare, but I was really getting ripped off."
Pros: "Smooth ride, friendly staff, no problems"
Pros: "nothing was impressive."
Cons: "Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too."
Pros: "Nothing! Grateful for a safe landing"
Cons: "Charge too much for luggage; uncomfortable seats; nothing to drink or snacks on flight; flight delayed; I will NEVER fly spirit again, the price is NOT worth it; first and LAST time flying this airline. Just HORRIBLE"
Cons: "The charges for seats, carry-on, and checked bags are incredibly outrageously high. The added costs makes the flight way more than flying on another airline."
Cons: "the personal at the airport was super rude, so i canceled the trip and booked with united right at the airport!!!"
Pros: "I like that I arrived at my destination alive."
Cons: "Spirit Airlines nickel and dime you for everything. I think I actually ended up spending more than I would've spend had I booked another flight that was a little bit more expensive upfront. Old dirty planes."
Pros: "I liked how quickly we got on the plane and got seated."
Cons: "I didn't like how delayed the flight was or the wait time."
Cons: "Could have done without the sales pitch for your credit card. Had a layover so had to listen to it twice. Also, the price for the bags were over the top especially since the weight limit was 40 pounds."
Cons: "The absolute WORST phone customer service."
Pros: "The Crew and the seat trays that perfectly fit an iPad for watching movies."
Cons: "That i was charged $50 for a carry on, I was told due to the size and semi hard cover. The person traveling with me had a much larger bag, but it was a soft duffle bag. i saw other people getting on the same flight with larger bags the same style as mine. I was told that they used the KIOSK. I used the check in counter. I had to pay for a bag that was smaller and then wait for my bag once we landed. This was the low point of my trip to Atlanta. When I am asked about my trip this is the first thing that comes to mind. I feel like i had $50 stolen from me. Dan Heyduk, flight # , on 2/27/2016, Sat @ 7:50am request #10518498471"