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Scores according to KAYAK customer reviews
Cons: "Reclining seats"
Cons: "2 hour window for transfers"
Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."
Cons: "Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . ."
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Pros: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Cons: "Everything could have been better!"
Cons: "Feels dated and needs new energy with better food and atmosphere"
Pros: "Had to cacel this flight"
Cons: "Online check in does not work, ever. Late boarding all 4 flights inconvenient access to boarding pass. Was required to stand in line for 30 minutes to get boarding pass for connection instead of getting boarding pass when I left. Also, no kiosk to get it myself. Just about missed my connection do to these delays. No one is in a hurry at this airline"
Pros: "We got to Dublin"
Cons: "Cabin, seats, too many people in too small a space"
Cons: "The flight was late. Crew was not helpful. Food was blah."
Pros: "Very comfortable in a very good flight crew"
Cons: "They lost my suitcase. I’m on vacation without winter clothes and they don’t look for my suitcase. It has been a horrendous experience. Never again I will flight in Aer Lingus!!!!"
Pros: "The flight was very short, but everyone was accommodating."
Cons: "Boarding was not done by groups, I end up storing my bag in the bin by the end of the plane while my seat was at the beginning and this was delaying my exit upon arrival. Not good experience having connected flight."
Cons: "Plugins for headphones too old: no stereo sound. Paid for WiFi but it didn’t work."
Pros: "I loved the timeliness of the food service, and the options available for beverage service. The selection of movies and music available on the TV screen in the seat back was great, and allowed the time on the long plane ride to pass a little faster. The captain was extremely informative, about our flight path, the wind conditions, weather at our destination, etc. I particularly enjoyed the information he provided, because on some flights, you rarely hear from the person flying the plane."
Cons: "The boarding process was interesting: those that needed assistance and business class 1st (understood), but then front of the plane, back of the plane, and finally the middle. I don't feel this made things go any faster - we still waited in line for quite some time in the jetway. I don't understand having front, back, and middle. Just let all economy get in line, or do something efficient like load the window seats first, the aisle, and for the seats in the middle of the plane, have the middle seats load 1st, and then the aisle seats. Seats got uncomfortable during the flight. Also, the person in front of me reclined ALL the way, so the top of her seat was only a few inches in my face. Most flights I have been on don't allow the seats to recline that far. I could barely get out of my seat to get up and go to the bathroom."
Pros: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Cons: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Pros: "I have good luck with aer lingus"
Pros: "Good staff, nice entertainment options. Pilot spoke to the cabin about flight route, turbulence, things to see out the window, etc."
Cons: "No alcoholic drinks with meal on an international flight, bags were lost on the flight home."
Pros: "Please see end of negative comments."
Cons: "Four hour delay that started out as a one hour delay, then we were told it would be a two hour delay. Ended as four hours. First mechanical and then fuel spill. Since the delay was so long the hallway lights in gate area seemed pre-set to turn off; so they did turn off, leaving travelers in the waiting area in semi-darkness. On the positive, we were each given 7euro food voucher and closest food vender remained open for us. Ground crew maintained their professionalism and good humor... even when all could see jet fuel leaking out of the fuel truck lines attached to the aircraft and runway/taxi/apron staff scrambling as the fire trucks pulled up. Fuel pooled around the truck and formed a riverlet flowing about forty feet .Yikes! ...but in the end we got home safe!"
Pros: "Cheap Flight, Cheap Service & Cheap Review. I got what I have paid for. That is OK."
Pros: "Flight was nice and was told when there would be turbulence"
Cons: "Boarded/left 20 minutes late"
Cons: "Seats on B767 very uncomfortable compared to Airbus. No leg room!"
Pros: "Good seats."
Cons: "No place to charge the phone."
Pros: "crew, professional. courteous"
Cons: "very little legroom despite seat bought for 55 dollars; bad quality headphones (bring your own if you want to watch a movie)"
Pros: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"
Cons: "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Cons: "Flight was cancelled"
Pros: "Made great time crossing the Atlantic."
Cons: "This flight combination was a tough one, yet it did, in the end come together. The meal(s) were good enough (but not better than), though the stews could spend precious little time with any given passenger. Oh, the meal choices ran our such that we had a 1 choice choice. Odd. Though we got across the Atlantic pretty fast, the turbulence the pilots were unable/unwilling to evade was pretty frightening..."
Pros: "Well fed"
Cons: "Plane not clean. Movie screen did not work."
Cons: "We arrived in Toronto from Dublin to get our connecting flight with two very tired children and were told by Air Canada that our connecting flight was never booked by Aer Lingus. We were told that the flight we were supposed to be on was full and there was no flights until the next morning. To top it off Air Canada could not locate our baggage and we were told to wait around and check back every half hour. If was past two in the morning Dublin time and our kids were exhausted and fell esleep in the airport. We could not wait around any longer with exhausted children so we booked a hotel and took our kids there without our luggage. Our kids were crying because our baggage was lost and thus was a shitty way to end our vacation and my birthday! Would not recommend flying with Aer Lingus or Air Canada. Horrible service."
Cons: "There wasn't any notification prior to booking process, with regards the need to get visa from the airport where I should be transiting for 2 hours only. After I booked and paid for nonrefundable, unchangeable, uncancellable ticket, I got an email asking me to get a visa in order to be able to transit for only two hours in Toronto airport. The visa takes at least 2 weeks, and my travel date was only few days ahead!. The rough lady in air Canada, plus the bad service and advise by the travel agent who advised not to take any action as it is only 2 hrs transiting and I won't be in trouble, all of that makes me not to recommend anyone to use your weird website. I had to stay 20hrs in the airport to book for another flight."
Pros: "Overall an excellent flight. Boarding was quick and easy, cabin service attentive, and everything was efficient."
Pros: "Overall just fine for a budget airline."
Cons: "The dinners on the transatlantic flights were pretty terrible - probably would do better by offering something better for purchase instead of giving everyone a bad hot meal. Lost my luggage on the way home too."
Pros: "On time great stewardesses"
Cons: "See above - I wrote that for the trans-Atlantic flight by mistake."
Pros: "Nice crew, fairly comfortable seats. Lots of tv and movie choices."
Cons: "Food was not as good as flight in other direction. Limp and close to expiration. Boarding on this airline is always a rush. Flight is announced and advertised as wifi enabled but impossible to connect, despite multiple tries throughout the twelve hour flight."
Pros: "Aer Lingus' international flights have a while's way to go before it can rival that of Singapore Airlines (in terms of food & comfort), but overall it was good for the price. It was spacious enough for my 12" MacBook to be used, but as is the case with all flights, it gets crammed when the front passenger reclines."
Cons: "I requested an aisle or window seat and was not able to get one."
Pros: "Easy check in at Dublin. Got upgrade to good seat near front."
Cons: "Did not enjoy the lunch served. Spicy food."
Cons: "Long delay along with abysmal customer service--they forced an elderly woman in a wheelchair to climb mutliple flights of stairs without assistance, which caused her very evident pain."
Pros: "Not much."
Cons: "Where to start??? Checking in process? Well this sucked. I wasn't able to check-in online and thus couldn't ever pick my seats. This meant getting a horrible seat on the plan. When I asked about this, I was told they are having issues with their online check-in process. Next the seats on the felt were very tight. They felt as bad as American Airlines domestic flights. I typically try to take European airlines when going to Europe as they tend to have more spacious seats but not this airline. They were VERY SMALL! Entertainment was ok and fairly typical. As for food on the plane, it was ok but they are extremely stingy with drinks. They charge for alcohol and will only offer a tiny fountain drink once. I've been on flights where soft drinks are always offered everytime they come around. was disappointed in this area as well as many other airlines offer significantly more. All in all I will do all I can to avoid this airline in the future. It was very poor."
Cons: "No online check in option and only one person working the counter to collect baggage and to check people in. The line was long and we almost missed or connecting flight."
Pros: "The person next to me was pleasant to talk to."
Cons: "I tried to check in online three or four time and the web site would not work! I tried to purchase a seat that would allow me some leg room, but it did not happen! I'm 6'4" tall and placing me in a middle seat is almost a crime for me and the people around me. It was almost impossible to get out of the seat to use the restroom or to stretch and it was miserable. I fly all the time on long flights and this is in second place for my worst flight ever!!!Please call Tina at (208) 659-4799 To see the apartment."
Cons: "The entertainment service in my seat was not working. I had to ask two different flight attendant in 3 times occasions for help. Finally, one of them told that she could only do something after finishing serving food to the plane (worth mentioning that at this time, she hadn't start serving food). After 3,5 hours (on a 6,5 hour flight) she said that her colleague would re-start the system. After 30 more minutes, and after I went to asked what happened, she said that the system was not functioning and that there was nothing else she could do other than giving me some refreshments."
Pros: "The flight attendants were kind. I cannot say much about the boarding process. They boarded from the front of the plane to the back (which is the least efficient way of boarding), but I was travelling in a wheelchair, so I received priority boarding."
Cons: "I fell asleep before the plane even took off - it had been a long day. Because of this, I missed the snack and beverage cart. When I awoke, I was very thirsty. I could tell I was dehydrated. I asked the flight attendant for a beverage, and she prepared a glass for me and grabbed a Coke. Then asked for $2.50. I didn't have any money on me. I also have never known a flight to charge for your first non-alcoholic beverage. The seats were cramped. I have short legs, but my knees were an inch or so from touching the seat in front of me. When the person in front of me leant back, they were practically in my lap. I also did not have much space between me and the person beside me. The rows were three deep, and I sat near the window. Getting up to use the restroom, I was practically crawling on the other passengers' laps. There was no in-flight entertainment, but I wouldn't have expected it out of such a short flight (~2 hours from Dublin to Lisbon)."
Pros: "The crew was incredible!"
Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."
Cons: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Cons: "Honestly nothing needed improvement/ it was a really good experience!"
Pros: "Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good."
Cons: "I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Pros: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."
Pros: "The attendats are very helpful."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Cons: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available."
Cons: "I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame."
Cons: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Cons: "Lost luggage!!!"
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "The crew was late which delayed our flight."
Pros: "My flight boarded easily,left on time."
Cons: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Cons: "not enough room with the existing seating"
Pros: "Flight attendants and pilot very nice and informative."
Cons: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Pros: "Entertainment selections"
Cons: "Overbooking the seats. I ordered my tickets month ago. I didn't have a seat when I went to check in. I was the last person on the plane! Your online check-in isn't working and I didn't have a seat until the very last minute!"
Pros: "got there alive"
Cons: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Pros: "Got my window seat and flight was great."
Pros: "overall great!"
Cons: "food issues for lactose intolerance, also TV screen very difficult to operate."
Cons: "The flight from Phil to San Diego did not have tvs on board and when I was flying from San Diego to London the flight was an hour and half late for take off because the crew arrived late."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Pros: "Our flight was delayed over an hour because of some weather and struggling trouble, but the service was excellent, with members of the land crew explaining what was happening at the gate and giving frequent updates, and the pilot was very patient in explaining everything once we were boarded, and we still managed to get to Heathrow on time!"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Pros: "Plane boarded on time, left with a short delay, but arrived earlier."
Cons: "space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights."
Cons: "Flight was delayed by an hour."
Cons: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
Pros: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "Arrived ahead of schedule"
Cons: "Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner."
Pros: "There was no food provided and there was no entertainment on this flight. Plus, this flight was on American Airlines; not British Air. I would give British Airways higher marks overall."
Pros: "Everything, especially the kind service of the attendants. After beverage service with lite fare, attendant asked if I'd like more to drink. I was not in business class, but I no one in the seat next to me which made for great comfort. Overall, great experience with American."
Pros: "On my way to Dublin it was good service everything went smooth boarding, crew and food"
Cons: "On the way back from Dublin I did not like the fact the airplane did not have any entertainment. It is a long trip and just to sit down for more than 10 hours is difficult."
Pros: "Good crew, plane not crowded."
Cons: "when I booked my flight with BA, I didn't know it was to operated by American airlines until I bought the ticket. I don't like that."