Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Nice
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Scores according to KAYAK customer reviews
Pros: "Again staff was very friendly and helpful."
Cons: "That since it was a shorter flight no tvs."
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"
Pros: "Crew was very nice and responsive."
Cons: "The flight was so hot. No personal air controls. Economy was horribly small."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "Great entertainment and food- all excellent."
Cons: "Uncomfortable, small seats in Economy."
Pros: "Food, crew"
Cons: "Comfort seats"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Great scenery!!!"
Pros: "The crew was very friendly. Family line was nice when travelled with the little ones."
Cons: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Cons: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Pros: "nice flight"
Cons: "plan was late for any reasons...."
Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."
Pros: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Cons: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Pros: "Food and crew were great."
Cons: "Economy is tight."
Pros: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Cons: "Not enough room between seats for international flight."
Pros: "The attendants were very pleasant and the food delicious"
Cons: "A bit cramped in economy"
Pros: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Cons: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Cons: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Cons: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Pros: "General attitude of staff"
Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Pros: "Crew was courteous."
Pros: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Cons: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"
Pros: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Cons: "Tight connection on Zurich."
Pros: "A snack was actually served on board! With a beer if desired."
Cons: "Change of planes at gate produced some boarding confusion."
Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"
Pros: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Pros: "Good food, friendly staff"
Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Cons: "Too narrow seats."
Pros: "Very accommodating"
Pros: "comfortable flight"
Cons: "Minimalist breakfast."
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "Crew handled it well"
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight."
Cons: "Same situation with the food. I was given Molley's special food. Then I was given a cold croissant. That was it. Lufthansa gives little sandwiches."
Pros: "Stewards were great. The food was good and generous."
Cons: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Pros: "As usual, the food and entertainment were very good. Boarding was easy as we just lined up and entered the plane w/o any concern for group #'s, etc..."
Cons: "I was stuck in an aisle seat in the back of the plane where there was literally no leg room - there was a metal box (video equipment?) in the very narrow space underneath the seat in front of me. Luckily there was no one sitting in the middle seat so I could put my legs there. Also, when flying to Europe from the west coast I prefer flying to the east coast first and then taking a red eye."
Cons: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"
Cons: "Great flight. No issues."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "Breakfast could have been offered."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "Delayed flight ruined it."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Actually leaving the airport after 2 hours late was the best part."
Cons: "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."
Pros: "Easy boarding"
Cons: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Pros: "Friendly crew. Landed early."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Cons: "The comfort seats are not that comfortable"
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "Ease of check in and friendly people"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pros: "The staff"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Cons: "On time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "The original flight was canceled and a new one substituted - basically they wanted to fly a smaller aircraft (via a different regional carrier) so the flight number changed. PHL did not have the new flight info displayed at the Departures board or on the screen at the gate. Caused a little anxiety."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Cons: "Only the price and boarding was different for this Air France run Delta flight. All the seats (3&3), space and service were the same throughout this plane."
Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."
Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Cons: "The airline lost our bags!"
Pros: "The boarding was a pleasant experience and we got to check in our hand luggage."
Cons: "The vegetarian food options were a little strange."
Pros: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Cons: "See above."
Pros: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Cons: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pros: "The crew was excellent"
Pros: "Plenty of room in economy plus."
Cons: "The ambient temperature was a bit too warm."
Pros: "Smooth flight."
Cons: "More leg room."
Cons: "Female flight attendant was rude and unprofessional."
Pros: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Cons: "having to come back from vacation!!"
Cons: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Cons: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Cons: "No entertainment"
Pros: "Good crew and plane"
Cons: "Terrible bag check before security, very long and disorganized"
Pros: "Food & entertainment were good;"
Cons: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Cons: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Pros: "Tout était impeccable."
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."
Cons: "4 hours delay"
Pros: "Short flight with efficient service and coffee"
Pros: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Cons: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Cons: "seating is very cramped when the plane is full"
Pros: "I liked the food and the election of entertainment. I’m"
Pros: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Pros: "It’s amazing. Fast and comfortable."
Pros: "Big plane, captain communicated our flight well."
Cons: "Flight personelle were not very friendly, and as I am not a great flier and was making my first oveseas trip I was a bit disappointed they were so curt."
Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Pros: "Thanks for offering kosher!"
Cons: "Fish :("
Pros: "Our family was able to all sit together, even though we were not able to select our seats."
Cons: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Pros: "On time-well organized!"
Pros: "It was clean and it was on time."
Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pros: "On time arrival"
Cons: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Pros: "This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful"
Cons: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Pros: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Cons: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"
Pros: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Cons: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Pros: "General quality and competence."
Cons: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pros: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Cons: "I cannot think of anything."
Pros: "the staff is top notch"
Cons: "I did the email check in. When I arrive at the airport, I asked for customer service to print the boarding passes. They changed my seat assignment which not asked. This caused some confusion when we boarded."
Pros: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Pros: "Actually decent silverware in economy. Cabin service very smooth and attentive."
Pros: "It was a amazing experience!"
Cons: "It was uncomfortable trying to stretch out"
Pros: "My flight home from Belgrade reminded me why I miss flying this superior airline so much! It's too bad they don't do domesticate flights in the USA! A stellar crew of helpful attendants made sure my journey was enjoyable through and through.An exceptional airline."
Cons: "SAS had simply cancelled the flight and is effectively unreachable for the refund."
Pros: "food good"
Cons: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."
Cons: "at least offered free water."
Pros: "that there was a water and a blanket on each seat!"
Cons: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Cons: "We paid for meals that were NOT delivered"
Cons: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Pros: "Fairly easy boarding process and nice staff"
Cons: "Delayed about an hour once all boarded"
Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"
Cons: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Cons: "We could not order vegetarian, so arrived hungry."
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Smooth flight, boarding was seamless."
Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Pros: "Really good price, excellent service."
Cons: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Pros: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Cons: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Pros: "Seats are more comfortable than those of many other airlines."
Cons: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Cons: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Pros: "The airline staff were super efficient and kind."
Cons: "I would have liked more music selections especially calming. OceN sounds or Tibetan bowls etc for overnight flight."
Pros: "Nice planes with all the basics you need"
Cons: "Terrible food"
Pros: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Cons: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Cons: "No food, no entertainment"
Pros: "Boarding should be done like this on all airlines"
Cons: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Cons: "This flight did not occur due to delays."
Cons: "Small, uncomfortable seats which is tough for a long fight."
Cons: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Pros: "Timely or even earlier arrival. Generally, very good experience"
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "On time and courtesy"
Cons: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Pros: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Cons: "Small and tight seats."
Cons: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."
Pros: "The boarding ease, the crew, the piloting!"
Cons: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."
Pros: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Cons: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Pros: "Clean Cabin/Food selection/"
Cons: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."
Pros: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Pros: "Comfy and good movies!"
Pros: "Flight was perfect, but..."
Cons: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."
Cons: "I and my 2 children, 10 and 8, thought the dinner was really bad. Also, entertainment selection was lacking. Other than that I thought sas did a great job with the flight."
Pros: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Cons: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."
Pros: "Entertainment system."
Cons: "Food. In flight announcements were barely audible at times."
Cons: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."
Pros: "It was impossible to contact with sas, so we had to pay for another fligt with Norway air. Wr found a fliht only a day after so we also had to pay almost 450€for the hotel. Now we try to contsct sas to get all the money we lost. Can you help? I gess that if we booked a flight by avent he would take care of all this expences. Chava"
Pros: "Excellent customer service and very clean."
Pros: "The short flight felt like a domestic flight (even though it was going between two countries...one of which isn't in the EU) -- only soooo much easier and laid back than a US domestic flight."
Cons: "Not much not to like...it was a pleasant flight."
Cons: "My flight from Copenhagen to Washington was cancelled. I was returned from Copenhagen to London. No one apologized."
Pros: "I enjoyed my flight, the flight attendants were extremely nice and answered any questions I had. The pilots did a fantastic job getting me to my destination safely. Boarding and getting off the plane went smoothly. I will use this site again for my next flight 5 star service"
Cons: "I was a little disappointing as to how much it costs to upgrade your seat, seeing that there were very few people in 1st class and business class I would have liked to upgrade for a more comfortable trip, but $400-600 is way too much to pay for an already expensive trip."
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "Amazing crew and on time flight"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Cons: "Entertainment worked sporadically"
Pros: "Great crews, excellent customer service"
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "crew great comfortable"
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Left on time. No turbulence."
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Cons: "Leg space."
Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Short & easy flight"
Cons: "All ok"
Cons: "the food is terrible."
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Boarding sevece was very nice and helpful Thanks so much"
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Cons: "Small leg space"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
Airlines flying from Pennsylvania to Nice have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Nice
Masks required on board, masks provided on flights from Pennsylvania to Nice
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Nice
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Nice
Waiving of change fees. Search flexible flights from Pennsylvania to Nice