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Good to know
Low season | January |
|---|---|
High season | August |
Cheapest flight | $375 |
Average price round-trip | $772 |
Good deal round-trip | $591 |
Best time to beat the crowds with an average 8% drop in price.
Most popular time to fly with an average 31% increase in price.
Flight from Philadelphia to Granadilla Tenerife-Sur
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Top 5 airlines serving from Pennsylvania to Tenerife
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 8935 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Pros: "The crew and entertainment"
Cons: "Nothing"
Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "Food was really hot & good customer service"
Cons: "Seat could have been more comfortable but the leg room was good"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Cons: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Pros: "Crew was nice"
Cons: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Pros: "Great entertainment and food- all excellent."
Cons: "Uncomfortable, small seats in Economy."
Pros: "The food was decent and on board entertainment was pretty good."
Cons: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Cons: "Difficult if not impossible to sleep in coach"
Cons: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "nice flight"
Pros: "Quick, clean, flight."
Cons: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Cons: "The gate was changed without significant announcement"
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "Too hot. Even after several requests nobody lowered the temperature. Very cold manners except for one attendant who was friendly"
Cons: "Service, Temperature, Attitude"
Pros: "-"
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pros: "Tried hard but cannot recollect one thing that was better than average."
Cons: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Cons: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Cons: "Too narrow seats."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Cons: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pros: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Cons: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."
Pros: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Cons: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pros: "We were able to purchase an upgrade at the airport -- was a great experience."
Pros: "Good service... Quick boarding"
Cons: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Pros: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Cons: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"
Pros: "Everything. Service was excellent."
Cons: "Everything was very good."
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pros: "Comfort"
Pros: "Nice food"
Cons: "Free wifi"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "The friendliness of the crew"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Flight cancelled"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Not enough leg room"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Crew was awesome"
Cons: "."
Pros: "Great service"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Food and staff behaviour"
Cons: "Entertainment"
Cons: "Flight was cancelled."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Food"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Same as above"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
The boarding was unorganized. The food was terrible- some kind of chicken covered in bbq sauce. The flight was delayed leaving, causing panic and disruption to making a connection from Frankfort. Our bags were also lost on the second flight.
Great that the seat lies flat in premium economy… and the FinnAir staff on the leg from Fra-Phil was Stellar! every other detail was crap… logistics, online experience, food, boarding, airport experience was disgusting. If airports and flying gets any more painful, I will avoid flights.
Aircraft was old. Boarding crew was rude and unprofessional! Food was bad like real bad. Lufthansa has been the worst airline i flew in in 10 years
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
The ground crew would not allow me to bring carry on. Sh on the plane while the seat next to me was empty and some of the overhead bins were available. I had to wait 30 mins for the luggage to arrive. There was no reason for it.
We requested a wheelchair between the Lufthansa and Condor flights we took and the Lufthansa crew had no data about the wheelchair request. Condor did not pass the request even though we bought the two tickets through them and called twice to confirm there is a wheel chair.
The Frankfurt airport is horrible
Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."
Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Cons: "The airline lost our bags!"
Pros: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Cons: "See above."
Pros: "amazong"
Pros: "Short flight, left and arrived on time."
Pros: "The crew was excellent"
Cons: "N/A"
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Cons: "Improving customer service during delay but overall good"
Pros: "Friendly crew"
Cons: "The proximity of the arriving and departing gates"
Pros: "Perfect in everything"
Cons: "All good"
Pros: "Smooth flight."
Cons: "More leg room."
Pros: "The crew"
Cons: "The sandwiches"
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Pros: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Cons: "having to come back from vacation!!"
Cons: "Boarding from terminal f sucks"
Pros: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Cons: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Cons: "seating is very cramped when the plane is full"
Pros: "I liked the food and the election of entertainment. I’m"
Pros: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Pros: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Cons: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Pros: "Thanks for offering kosher!"
Cons: "Fish :("
Pros: "It was clean and it was on time."
Pros: "I loved the personal screen with activities, cleanliness, and the friendliness of the staff! It’s probably my new favorite airline"
Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Pros: "Nothing."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "On time arrival"
Cons: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Pros: "Entertainment options were good"
Cons: "Being in last row they ran out of food options for us and attendants were not very polite. Seat was less comfortable due to the tight spacing of the last row and having passengers "hangout" directly behind you throughout the flight."
Pros: "It got me to my destination safely."
Cons: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Pros: "Clean and efficient. Great service."
Cons: "Crowded seating. Need better headphones."
Cons: "An hour + delayed departure and arrival."
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Pros: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pros: "General quality and competence."
Cons: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pros: "the crew was amazing: friendly and caring"
Pros: "Smooth flight, attendants were attentive"
Cons: "Seats way too close when reclining You sh know the ingredients of meals served Why not serve real fruit? Apples bananas etc Unable to check in online ...thus had poor seats and no upgrade opportunities"
Pros: "Boarding was organized, flight was not profoundly oversold."
Cons: "Food was not appetizing."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Cons: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Pros: "Service was great."
Cons: "Boarding process is a bit chaotic since they dont go by group, but by class. Seats in Business class are no different than economy."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Pros: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Cons: "Food was awful."
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Pros: "The attendats are very helpful."
Cons: "Nothing."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Pros: "Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful."
Cons: "Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights."
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "Everything"
Cons: "Nothinf"
Pros: "It wasn't a BA flight, but AA. Confusion reigns!"
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available."
Cons: "I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame."
Pros: "Staff was excellent"
Cons: "Seats were very cramped"
Pros: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Cons: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Cons: "Lost luggage!!!"
Pros: "Nothing"
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "Old airplane, no movies at all- none- grumpy service, small seats that do not recline and no food on a 6.5 hour flight"
Cons: "The crew was late which delayed our flight."
Pros: "Crew were nice and friendly,"
Cons: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Cons: "Food"
Cons: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Pros: "My flight boarded easily,left on time."
Cons: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Cons: "not enough room with the existing seating"
Pros: "Flight attendants and pilot very nice and informative."
Cons: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Cons: "Having to collect my luggage in philidelphia then check my bag again for the transfer to lax."
Pros: "Got my window seat and flight was great."
Pros: "overall great!"
Cons: "food issues for lactose intolerance, also TV screen very difficult to operate."
Cons: "The flight from Phil to San Diego did not have tvs on board and when I was flying from San Diego to London the flight was an hour and half late for take off because the crew arrived late."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Cons: "Thanks!"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Cons: "Nothing"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Pros: "Plane boarded on time, left with a short delay, but arrived earlier."
Cons: "space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights."
Cons: "Flight was delayed by an hour."
Cons: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
Pros: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "Arrived ahead of schedule"
Cons: "Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner."
Pros: "There was no food provided and there was no entertainment on this flight. Plus, this flight was on American Airlines; not British Air. I would give British Airways higher marks overall."
For me the air craft was too too small
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "More leg room"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Pros: "Landing"
Cons: "Stewardess forgot to give me my coffee"
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "Another American Airlines delay"
Cons: "The baggage claim took forever. And the flight was late."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Cons: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "The crew was great, but AA needs to step it up with comfort and amenities!"
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Cons: "Everything"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "no problems."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
Pros: "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
Cons: "See above."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
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