Pros: "The crew and entertainment"
Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "Food was really hot & good customer service"
Cons: "Seat could have been more comfortable but the leg room was good"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Cons: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Pros: "Great entertainment and food- all excellent."
Cons: "Uncomfortable, small seats in Economy."
Pros: "The food was decent and on board entertainment was pretty good."
Cons: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Cons: "Difficult if not impossible to sleep in coach"
Cons: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Quick, clean, flight."
Cons: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Cons: "The gate was changed without significant announcement"
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pros: "Tried hard but cannot recollect one thing that was better than average."
Cons: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Cons: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Cons: "Too narrow seats."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Cons: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Pros: "The food and service was wonderful."
Cons: "I was disappointed that there was no plug-ins to charge electronics."
Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pros: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Cons: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."
Pros: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Cons: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pros: "We were able to purchase an upgrade at the airport -- was a great experience."
Pros: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Cons: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "That I was able to get the front seat with the extra legroom at no extra charge. I also liked that the take off and landing were smooth. As was the flight in general. Also, the Swiss chocolate was good."
Cons: "The seats are so narrow and uncomfortable! The overnight flight from Boston to Zurich was the most uncomfortable flight I've ever experienced. There is no legroom. And the seats are incredibly narrow. When the person in front of me had their seat reclining I had even less room. Horrible. The only reason the flight from Zurich to Boston wasn't quite as bad was because I was able to get the seat by the exit aisle with extra legroom. The food was terrible. It didn't taste like real food. It looked and tasted totally artificial. Overall, a very poor experience."
Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"
Pros: "Everything. Service was excellent."
Cons: "Everything was very good."
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.
There was lengthy delay out of Pittsburgh but we still made it to Toronto with an hour until the connecting flight left. However, we sat on the tarmac for so long -with no explanation from the captain - that we had to run to make the next flight (a long distance). Luckily we made it, but it was only after we boarded that we got word that the flight was delayed due to the number of passengers who were delayed. If we had been told that information as we sat on the tarmac, it would have made a lot of upset and stressed out passengers feel so much better.
Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.
Perhaps boarding by groups would help a bit with the organization during boarding. There is a lack of space for overhead bags, and this caused some stress amongst the passengers.
It was awesome experience
Cons: "Flight was delayed 40 minutes and arrived 2 hours later."
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Cons: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Pros: "Friendly crew"
Cons: "The proximity of the arriving and departing gates"
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Cons: "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Cons: "Meals not very good either way. Only movies that were not hits. Need more classic movies"
Cons: "Seats in row 56 are too tight."
Pros: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Cons: "See above"
Cons: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Cons: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
Pros: "Crew, equipment"
Pros: "nice clean plane"
Cons: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Cons: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Pros: "High quality service, attentive flight attendances, as always on Lufthansa."
Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "Great costumer service, comfortable flight"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Pros: "Overall, was good!"
Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"
Cons: "Having to pay to sit together."
Cons: "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Pros: "Very comfortable"
Pros: "Safe and on time"
Cons: "Too cramped. 9 hrs of tight quarters"
Cons: "The seats are even smaller than the ones on small planes; Almost impossible to move even though i'm not a big person by any means;"
Cons: "Seats are uncomfortable."
Cons: "I never took this flight."
Cons: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."
Pros: "This was just a short hop, no complaints."
Cons: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Cons: "I didnt like the food offered"
Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Pros: "The airbus seating was comfortable. It was my first time in this type of plane, and it was a great experience, even in coach class. The crew was great. I gave respects and received 10X more. Thank you Lufthansa!"
Cons: "I don't eat much on long flights so I don't have much to share, though I did feel that food quality can be better. To be fair, the same comments apply to all other airlines that I have flown, with Emirates being the exception. No big issues for me personally, though."
Delay was terrible staff didn’t inform you, staff were rude and unfriendly. The plane was a piece of junk and extremely dirty on tv no headset. We got serviced a meal and nothing else no tea, coffee, beverages it was disgusting. I had a connecting flight with Aer Lingus and I informed the staff I had missed it due to the delay and they didn’t care they said if your not happy go somewhere else I was totally disappointed as I was going home for my mother’s funeral. I will not recommend Aer Lingus not a happy customer
There was so much leg room and the seats were comfortable. Additionally, the food was very good.
It is a long time since I have travelled with AerLingus and the seating seems a littlemore uncomfortable to me.
I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.
Booked with less 24hrs before flight. Things could not have gone easier or smoother checking in online & uploading forms/vaccinations on the VeriFLY App. Attended JFK airport and in less then 5 mins I’d checked my bag in at the VeriFLY/Aer Lingus. 10 mins after that I’d been through security and was in the departure lounge. Aer Lingus boarded the plane early, took off on time and landed early. All in all it was a great flight, but the coffee was awful 😣
Cons: "More comfortable seat"
Cons: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Cons: "My bags didn’t make it to my final destination."
Pros: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Cons: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Cons: "The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes."
Pros: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Cons: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Cons: "Flight delayed over an hour. Gate changed twice without announcement"
Cons: "My seat was broken, so I had to move to another. Fodd options were less than expected. Overall experience was good. Would definitely fly again, but bring my own snacks."
Pros: "The crew was charming and very attentive to passengers."
Cons: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Pros: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"
Cons: "Luggage was not out in th connecting flight and there was over 2hour layover so it should not have missed the plane it has all of my clothing in it"
Cons: "My granddaughter and I were seated with a guy who reeked of really bad body odor that I was retching in my seat for the whole flight. The flight was full."
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "Basicbflight. Got us there."
Cons: "Late leaving resulted in huge rush through transfer in Dublin. Not really a fan of the "just go ahead and board" approach, bit it seems to work."
Pros: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."
Pros: "I enjoyed the crew you could tell they enjoyed working together the moved like a family..a unit almost."
Cons: "Boarding wasn't that great Sometimes I wish they would start from the back so people aren't getting hit while passing in the aisles."
Pros: "Surprising good food! Had a chicken mushroom ravioli and it was tasty. The wrap, not so much."
Pros: "The employees were very nice and helpful."
Cons: "Our itinerary was a little confusing, because it said british airways, but we were flying on aer lingus. So we went to the wrong gate at first, luckily we had shown up early amd that gave us plenty of time to make it to the correct gate."
Pros: "Friendly staff"
Cons: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Pros: "Boarding Gate crew were good."
Cons: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Pros: "short and uneventful...friendly staff!"
Pros: "Service on biz class."
Cons: "Too many boarding / customs lines in Dublin. They dumped all of my toiletries that I had carried across Europe."
Cons: "Accidently left my Amazon Kindle in the seat pocket. I tried to contact Aer Lingus and have yet to get a response. Not to mention how hard it was to try to contact someone."
Pros: "Departure on time, good crew service"
Cons: "On arrival - long wait at the gate"
Pros: "Entertainment system did it work well. Controls were slow and difficult to navigate and graphics were poor. The audio was poor and did not work at all the last 3 hours of the flight."
Cons: "The extra charge for seat selection for an aisle seat added $50 each way (NYC to Dublin and connecting with Munich) which made the cost more than anticipated. This should be more clear when booking, because it was a surprise. It was appreciate to have no charge, however for carry on + one checked bag."
Pros: "Crew on board were positive and helpful"
Cons: "Flight was delayed and there was no information available in the terminal as to why, delays with announcing that we wouldn't be departing on time as per schedule, updates were slow and not forthcoming, disappointed with the service from the airport reps"
Cons: "On the MIA-DUB flight, my headset/entertainment would keep losing sound. On the DUB-BRU: the flight was almost an hour late. They could have at least given free coffee or water to all of us in Economy."
Pros: "Our first Are Lingus flight - would do it again!"
Pros: "We left on time."
Cons: "Our stewardess skipped about 3 rows of people during beverage service. A gentleman turned on the service light but unfortunately no one ever came back to provide beverages or answer his call. It was a three hour plane ride and had no turbulence. Not really sure what the problem was."
Pros: "relatively generous baggage allowances"
Cons: "Total absence of food and drink"
Cons: "Smell the smoke from outside while boarding or landing. Pay for wine Luggage allowance, NO PERSONAL bag?? Movies not so many options"
Pros: "More comfortable, on time."
Cons: "Food was edible and crew accommodating for extra water"
Pros: "The flight itself was relatively pleasant with friendly staff, decent food and beverages, and good entertainment options."
Cons: "Upon arrival, one of our bags was missing and was not received for three and a half days. I have had a delayed bag before with another airline and this experience was worse due to outdated technology. There was no tracking available for them to locate the bag and the online system was not updated. Additionally, I was promised a call when it was located, but did not receive any news until I reached out to the telephone line."
Cons: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and did not make it to Dublin and had a completely horrible two days of travel just to get back home."
Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."
Pros: "Made great time crossing the Atlantic."
Cons: "This flight combination was a tough one, yet it did, in the end come together. The meal(s) were good enough (but not better than), though the stews could spend precious little time with any given passenger. Oh, the meal choices ran our such that we had a 1 choice choice. Odd. Though we got across the Atlantic pretty fast, the turbulence the pilots were unable/unwilling to evade was pretty frightening..."
Cons: "Late, change plane, no entertainment."
Pros: "Andrew and Yvonne saved the day."
Cons: "Wifi, entertainment system went down. Some crew members a little slower than others."
Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Crew good. Seat cramped"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "1 hour 30 min late taking off."
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Great short flight"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "Nothing exceptional"
Cons: "American is always delayed, every single flight."
Pros: "On time"
Cons: "Small seats"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Cons: "Bathroom smell"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Smooth flight on time."
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "It was just great"
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "Flight was cancelled"
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Arrived early and flight wasn't packed."
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "Staff was not friendly at all"
Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Pros: "Short flight"
Cons: "Small plane"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Pros: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Pros: "The attendats are very helpful."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Pros: "Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful."
Cons: "Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights."
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "It wasn't a BA flight, but AA. Confusion reigns!"
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available."
Cons: "I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame."
Pros: "Staff was excellent"
Cons: "Seats were very cramped"
Pros: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Cons: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "Old airplane, no movies at all- none- grumpy service, small seats that do not recline and no food on a 6.5 hour flight"
Cons: "The crew was late which delayed our flight."
Pros: "Crew were nice and friendly,"
Cons: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Cons: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Pros: "My flight boarded easily,left on time."
Cons: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Cons: "not enough room with the existing seating"
Pros: "Flight attendants and pilot very nice and informative."
Cons: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Cons: "Having to collect my luggage in philidelphia then check my bag again for the transfer to lax."
Pros: "Got my window seat and flight was great."
Pros: "overall great!"
Cons: "food issues for lactose intolerance, also TV screen very difficult to operate."
Cons: "The flight from Phil to San Diego did not have tvs on board and when I was flying from San Diego to London the flight was an hour and half late for take off because the crew arrived late."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Pros: "Plane boarded on time, left with a short delay, but arrived earlier."
Cons: "space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights."
Cons: "Flight was delayed by an hour."
Cons: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
Pros: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "Arrived ahead of schedule"
Cons: "Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner."
Pros: "There was no food provided and there was no entertainment on this flight. Plus, this flight was on American Airlines; not British Air. I would give British Airways higher marks overall."