Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "Nothing. Everything was great"
Cons: "Food was horrible. I actually heard one passenger say jaill food was better Few members of crew were excellent as for others were completely opposite"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "They made me put my carry on under the plane."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Great price — easy flight. Had an entire row to myself, so I could stretch out."
Cons: "The WiFi system is very slow"
Cons: "Food was not necessarily to our liking."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Cons: "Screen small and blurry"
Cons: "United horrible customer service"
Cons: "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "Convenient and on time. Comfortable"
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "Great crew."
Cons: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Cons: "- same price as economy in other airlines - no carry on - no online check in - kiosk check in only after a united employee scans their badge - extreme confusion and delays at check in counter because of these changes - unhelpful and uninformed ground staff"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Cons: "Uncomfortable seating"
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Pros: "The flight was great, very comfortable and a very helpful and friendly crew."
Pros: "Food. Directtv"
Cons: "Boarding process was not great"
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Pros: "Very clean and pleasant flight personal great."
Pros: "Short flight so no time for perks. Flight attendant was awesome!"
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Flight was punctual. Boarding was smooth. Crew was courteous. Flight was smooth and on time arrival."
Cons: "Very limited cabin space."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "The entire experience at Newark was dreadful although the actual flight was fine."
Cons: "I was given misinformation about which gate I was supposed to be at and when I eventually got to the proper gate, the plane had left early. The United people that I spoke to in the terminal were very rude and disrespectful. The one woman that I spoke to was extremely nasty to me and it seemed like she was under the influence of something. This experience was totally unacceptable . Not everyone is comfortable flying, especially if they have not flown much. Airport personnel should take that into better consideration . Instead of flying next time, I probably should take the train!"
Pros: "That I got home safe"
Cons: "It was a very uncomfortable ride"
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Crew was AMAZINGLY AWSOME!"
Cons: "I didn't make this flight."
Cons: "Flight was delayed not enough information. Missed connection."
Pros: "The plane was extremely filthy and it made for an uncomfortable flight."
Cons: "See above."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Cons: "Nearly everything.....won't even consider united again"
Pros: "Economy Plus seating was awesome"
Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"