Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Cons: "Food and entertainment system"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Leg room was good."
Cons: "No food service during flight."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Crew and seating was comfortable"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "Caused serious problems with our travel plans"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Still haven't left and communication is poor"
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "I liked the service from the associates overall."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Pros: "On board service was terrific."
Cons: "Flight was over an hour delayed and then there was no gate available upon arrival!"
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Cons: "no complains"
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "Friendly staff and very helpful at getting our boarding passes and luggage checked."
Cons: "The need to clean their planes before letting passengers board. Food stuck on trays and spilled drink and food on seat. Don't bother using your own device (ie. ipad). There really isn't much to see without paying for it. No internet on this flight."
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight were on time"
Cons: "Nothing really"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "nice crew and newer plane"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "1.5 hour delay...no reason given!"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Love the fact that the head rests move to support your head better."
Cons: "No meal option and my video screen volume did not work"
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Pros: "In a pinch they were able t"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "really helpful and friendly service and nice seats."
Cons: "Took forever to board and get off the plan."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Cons: "Flight was late for no apparent reason"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "We got to our destination safely and sooner than expected!"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Too much delay"
Pros: "We arrived 40min earlier than expected"
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Crew worked hard."
Cons: "premium service was good including extra seat space"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Pros: "Customer service, boarding and service onboard were excellent."
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time and pleasant staff"
Cons: "Delay and bumpy landing"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Cons: "LATAM is an absolutely horrible airline with horrible customer service. They changed the itinerary more than 3 times. I contacted KAYAK to help and you (KAYAK) did not help stating "that is the Airline's fault". This may be true. But if you are going to take my money for the tickets, please also take the time to address my concerns and solve the problems created by the company that you work with."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "The crew was great"
Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "Arrived early and flight wasn't packed."
Cons: "Food is horrible Change seats without notice"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Pros: "On time"
Cons: "Lot of movement"
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "The flight was cancelled. There was not pilot"
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Pros: "Very courteous crew!"
Pros: "Boarding process was easy"
Cons: "Would've like more entertainment options, like screens at each seat or plug outlets"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "Quick, not overcrowded"
Cons: "WiFi didn’t work when I paid for it"
Pros: "Quick service, pilots witj trusting calm voices."
Cons: "Flight was 2 hrs late. Left gate at 11p then sat on runway"
Cons: "There was three hour deley because the pliain didn't arrive on time."
Pros: "Almost everything"
Cons: "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "Service was good. Boarding was easy. Snacks were great."
Cons: "Entertainment was limited. On tv and not much to choose from."
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Cons: "We were delayed by more than 6 hours."
Pros: "Coffee with cookies!"
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "Not sitting by my wife."
Pros: "I had a good flight!"
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "Nice crew"
Cons: "Lost luggage twice!!"
Cons: "See flight from honolulu to denver"
Pros: "Great seats, organized boarding"
Cons: "Too many loud unnecessary announcements"
Pros: "Crew was good, food terrible."
Cons: "Most of it"
Cons: "No power in seats, no in-flight TV/movie without paying more, longer flight made that more important."
Cons: "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
Cons: "Flying in general"
Cons: "Wi-Fi wasn't available"
Cons: "Why is it that an a thirty minute flight I can watch entertainment on my own device but when I am on a two-hour flight with a TV in the headrest that I'm not able to watch anything without paying for it first? I've already paid for the ticket, I don't want to pay for freaking a movie too. Especially after having a three-hour layover and having the gate change 3 times on me"
Cons: "Plane was really hot."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "Not enough overhead storage"
Pros: "On time. Organize boarding"
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Same as above"
Cons: "Ditt opp"
Pros: "The crew were very nice."
Cons: "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Pros: "Comfort horrible in 2nd plane"
Pros: "A very smooth ride"
Cons: "On time schedule always a good thing."
Cons: "On time. I do realize it was out of your control.inclement weather."
Cons: "Not having to load from tarmac, however I am sure that will be resolved when a gate is available"
Cons: "2 hour delay. Air on plane didn’t work. Exit off plane took forever with engines off on hot tarmac"
Cons: "The plane had technical difficulties and they have delayed us 5 times when the airline should have gotten a new plane for all of us."
Pros: "The crew and the seating was fine"
Cons: "My flight was delayed both times going and coming to Pensacola, the first flight on my way to Pensacola was delayed 4 times and cancelled, but they decided after about five minutes to take us after a four hour delay."
Cons: "Plane so hot inside until in air. No h2O. Numerous people knocking their heads and tripping up or down on two seater side of plane."
Pros: "Super friendly crew."
Pros: "If this Tallahassee to Key West had been a bargain price, I would feel better about flying exclusively in prop planes with baggage problems. As is, I paid $403 up front months in advance for this NOT nonstop flight that changed the time of the second flight by 4 hours both going and coming. Any advantage I thought I had with the timing was lost."
Cons: "The planes were small, 34-seat, and they could not fill them because of weight issues. We were encouraged NOT to check bags through (never really understood this) and to gate check carry on bags for valet service. I will say that all Silver staff were courteous and helpful. They just didn’t seem to have enough staff."
Cons: "I will be filing a formal grievance"
Pros: "I did not like it at all"
Cons: "My international flight terminal was a bit far from Silver terminal , I did arrive to counter check in , check me in and security was a bit messi, when finally arrived to boarding gate , and was waiting on the line , literally they did close the door and told me the plane was closed. Happened to somebody else also . Came back to counter and see the possibility to get on next plane at 2:50 and say is no chance . So I have to go by bus now . Very disappointing."
Cons: "loud vibration during flight in cabin; no announcement why boarding and departure were late"
Cons: "Price was very misleading - i didn't realize I would be paying an additional $100 at the airport for a carry on bag"
Pros: "Easy way, and inexpensive way, to go visit my friend in Tampa"
Cons: "Seats didn't recline at all. I like to sleep on flights. Had to do so in an upright position"
Pros: "The flight was one way"
Cons: "The flight was warm and very little space"
Pros: "Silver provided $10 meal voucher and overnight stay at Hampton Inn when flight was cancelled due to a maintenance issue with the plane. Agents were helpful and efficient in processing re-booking arrangements."
Cons: "Flight didn't happen...maintenance issue with plane. Re-booked on Delta the next morning."
Pros: "Short flight, small plane."
Cons: "The flight was scheduled to leave at 7am. Silver staff did not arrive to work at the airport until 7am. No one at the airport or over the phone at Silver could tell us what was going on. It was the most I believable moments I’ve ever encountered. We were forced to sit and hope someone showed up. Finally two women come in at 7am check our bags, then take us to the plane and board us. I boarded with one women who never even gave her boarding pass to them. We asked another employee if they needed it and he said not to worry about it as they didn’t need to scan them. What?!"
Pros: "On time arrival."
Cons: "$35 baggage handle fee."
Pros: "Great staff good planes."
Pros: "It was very efficient. No food or entertainment on this quick trip."
Pros: "Quick and efficient."
Cons: "Big man in a small plane is uncomfortable."
Pros: "After waiting 4 hours at airport flight was cancelled. NO SILVER EMPLOYEE COULD BE FOUND TO HELP!"
Cons: "Awful customer service"
Pros: "Opportunity to fly direct to and from Pensacola."
Cons: "What's the point of overhead compartments, if carry-on that is in addition to a carrying bag must be stowed, and overhead compartment sits empty?"
Pros: "My flight got me from Pensacola to Tampa on time and with efficiency. Nothing more, nothless."
Cons: "Plane had no AC and they made you sit on plantil unloaded. It was unbearable"
Cons: "Was talked down to as if I am stupid. I read the policy before booking my flight and purposely chose this carrier since it was half the price and its only an hour flight. However the stewardess changed the baggage policy that's clearly stated online forcing me to check my properly sized carry on. Then followed me to my seat and was told my personal item (backpack) also needed to be checked. Next time I will fly Southwest or JetBlue or just wake up earlier and drive. Not worth being late to my surgery in Tampa due to baggage policy for crying out loud."
Pros: "Sunset with the Sea Breeze afternoon storm front was spectacular!"
Pros: "Great service at the ticket counter!"
Cons: "I never received any notification that my flight had been delayed, there was no one at the gate to consult with nor was there any flight info on the board at the gate until another passenger went to another gate and got a consultant from another airline to update the monitor. The flight was delayed by almost 3 hours, but thankful it went. The flight was very smooth, but loud (because of it being a prop plane which doesn't bother me)."
Pros: "Once in the air the flight was smooth and we were able to make up a little of the time delayed from boarding."
Cons: "Flight was initially delayed 30 min due to late arrival of plane from previous flight . Reason unknown. Then apparently the folding stairs from inside the plane we not working correctly and maintenance had to be called in. The repair guy worked on it for about 15 min and got the stairs to fold down. Then we waited another 30-45 min for someone to "sign off" on the repair that was done to the stairs. Well apparently that never happened, because they eventually lifted the stairs back into the plane and rolled up a ramp to the plane for passengers to enter, which had been sitting on the tarmac by the plane the entire time. So we're all wondering if they could just use the ramp instead of the stairs, why the HELL didn't they do that in the first place??? It would have saved us 40-50 minutes in extra delays !!!"
Pros: "I had the row to myself and the flight was short"
Cons: "The flight from PNS to MCO got delayed 3 hours"
Pros: "Short duration . Great flight!"
Cons: "A/C was hot when we arrived . we were kept in the hot aircraft until bags were off loaded. we were not informed where baggage claim was at nor what belt."
Cons: "The long delay's. 1st one only 25 minutes, than another 45 minutes and finally the last one made it a total of 1 hour and 18 minutes."
Pros: "United Airlines helped and rerouted our flights."
Cons: "The first airline, Silver from Jacksonville to Tampa was delayed because of rain. The gate agent said there was nothing he could do because the ticket was purchased through priceline. We were just out of luck."
Cons: "Our flight was delayed multiple times due to weather conditions. I completely understand that cannot be helped. The problem was the gate staff dud NOTHING to communicate any updates or what was occurring at any time!! A simple announcement or posting, would have kept passenger frustration at bay. The board never was changed from "on time"!"
Pros: "That I made it there alive."
Cons: "The 2 hour delay. My flight was supposed to arrive at my destination at 3:47pm, yet we didn't board the plane that was supposed to leave at 2:25 until 4:20, despite no weather delays or issues with the plane. The only explanation was the plane was "scheduled" to land at 3:47. Even better they only announced this change 5 minutes before our departure time, and we're very unapologetic about it, as though it's commonplace and completely acceptable. Don't fly Silver Airways, and be careful booking with United, as they will place you in one of these companies. it amazed me at how in the 4 hours I was there, I counted 3 flights that were delayed besides mine. Just horrendous all around."
Pros: "Short flight"
Cons: "Poor communication"
Pros: "Overall courtesy of check in,boarding,and bag attendant. Smooth flight! Thanks"
Pros: "I got home My bag got there with me"
Cons: "Every flight is late - coming and going Third world service and appearance. You are a low cost airline for areas in Florida with no air service The customer folks have little or no training and look unprofessional. It does not take much to dress the part and not chew gum. Web site check in needs help"
Cons: "The staff from checking in to leave to and checking in to leave from our destination was rude and non-involved. When we checked in to fly out the person who checked us out didn't make eye contact nor said a single word. Nothing. Not good morning......nothing. Same when we were leaving......awful communication skills. It was as if the entire staff for silver didn't care at all."
Pros: "I'm still alive"
Cons: "Despite knowing the flight was delayed hours before the expected departure time, silver did not announce it until the original departure time. So we were stuck in the airport the entire time. Then, once on the plane, we sat on the tarmac for 45 mins with no other plane traffic at the airport. Silver is disorganized and terrible at customer service."
Pros: "On time, friendly crew, check in very easy, non-stop flight"
Cons: "Tight quarters, no snack, hard to hear announcements, more expensive than expected"
Pros: "very friendly staff thank you"
Cons: "Very noisy flight old old plan plane Happy new year"
Pros: "I like that I was able to restrain myself from losing my temper or destroying property at the gate."
Cons: "This is, without questions, the worst airline experience I have ever had."
Pros: "Crew and pilot great"
Cons: "Sweating entire time! Engine extremely loud old plane! If you have a headache dont board plane! Revolving throbbing noises from engine!"
Pros: "Nice crew"
Cons: "2 delays for take off and turbulence, but that was all due to weather, not the airlines"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."
Cons: "Could not check in through United OR through Silver Airways, both sites said they could not find itinerary which is alarming for the traveler and anxiety inducing on the day of travel. Silver Airways has a pop up when you cannot check in online with a phone number that is disconnected. I realize tickets are inexpensive but they need to get it together, very unprofessional."
Cons: "We boarded about 40 mins late due to maintenance issues"