Let us sit in empty bilk head seats
The plane we flew on arrived late and the crew worked particularly hard to try to make up the lost time. They were successful for the most part, but then we waited on the tarmac for a few minutes as well. However, overall it was a great experience with American and both the ground and aircraft crews worked to make up any shortcomings.
Cons: "Flight was delayed and I missed my connection"
Cons: "2.5 hour delay no explanation"
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Cons: "We had to wait for an hour on the runway until we could approach the gate"
Pros: "Flight attendants service"
Cons: "I don't like the new planes with no screens on it. I don't want to be watching at my cellphone for 3 hours. It's bad for everyone's eyes."
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "Good leg room. Seems to have improved."
Cons: "Additional food options would be good."
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "There is always a plane waiting at the gate in Miami if one arrives early. Not really American’s fault. Miami International Airport is the one that needs to be more flexible."
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "Crew, food and boarding."
Cons: "Limited entertainment selection. Tight setting with minimal leg room."
Pros: "In flight entertainment was great"
Cons: "Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided."
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "Flight Crew were professional and accommodating throughout the trip."
Cons: "AA should inform customers via its App when they are the carrier for another airline. That way, one would know which terminal at LHR to go to. Check in was not good as there was no staff to assist or even an information kiosk in the immediate area. Had to go looking for one with all my luggage; they were having a group 'chat'. Then, instead of being helpful when asked to change seats, commenced to quiz me about why and what I did during my trip."
Cons: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "Full flight, crew worked timely"
Pros: "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
Pros: "The staff was nice and friendly"
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Cons: "Delayed waiting to unload fuel, then delayed again after they broke the tow-bar and had to inspect the nose gear. Hot cabin while waiting."
Cons: "food options, departure delay"
Pros: "The crew was friendly and speed of flight was better than expected."
Cons: "Rows are very cramp."
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Pros: "Flight was on time, seats were comfortable."
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Pros: "The crew was really good. They made more rounds compared to other airlines and were always available."
Cons: "There was no tv screen available at the seats. That was a big surprise for me. This is very important to me, it helps get through a long flight. Although I loved the crew, I will stay away from AA for long flights, need my movies!"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "I liked the newer plane with the excellent entertainment screen and power outlets. Everything was on time."
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Pros: "Price was right. Crew very nice, bi-lingual and helpful. Cabin clean. Magazine very informative and good quality. Would choose Avianca again."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"