Pros: "Seats, service, and peaceful."
Pros: "The seat súper confortable"
Pros: "Seat size"
Cons: "Everything was just fine"
Pros: "Crew was friendly and very clear about masks."
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "The food was shockingly good! Also, loved the service."
Cons: "A fold down foot rest would be very helpful."
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Cons: "A lot of turbulence"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Cons: "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Pros: "Crew could have been better."
Pros: "United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "My seat didn't recline"
Pros: "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
Cons: "Seats are cramped in coach. Fact of life for all carriers."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Cons: "The seat was very uncomfortable"
Pros: "The flight was good but the air didn’t work again plane was warm the space was limited but the movies were good the flight attendants were OK"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Pros: "Almost everything."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "Staff is friendly and helpful"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "The service was exelente"
Pros: "The staff was wonderful and the flight was smooth"
Pros: "The crew, food, plane, everything was excellent"
Pros: "Comfortable seats"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Cons: "If flight is full all the time get a bigger plane"
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Product was excellent, the whole experience was amazing."
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."
Pros: "The flight attendants were the best!"
Cons: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"
Cons: "American Airlines in Lima refused to accept my bags 50 minutes prior to departure (not my fault, due to a delayed flight) and caused me all sorts of headaches and problems. I almost had to sleep in a hotel over night. I missed my flight because AA were idiots."
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Cons: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Pros: "The flight attendants were nice and the seats were comfortable"
Cons: "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Cons: "No complains"
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "Ability to check in the carry on"
Cons: "Seats very uncomfortable, entertainment with few choices"
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "On time departure and arrival. No suprises. Predictable"
Cons: "I didn’t make this flight."
Pros: "Good food, kind staff, free booze"
Pros: "All else is fine."
Pros: "On time. Crew was nice, too"
Cons: "Flight crew was very rude and seems she was not happy to attend customers request."
Pros: "Todo bien"
Cons: "Crew not that friendly towards everyone."
Cons: "a little delay in the departure connection flight ."
Pros: "It was comfortable, nice staff and had a meal as well"
Cons: "Los asiento demasiados pegado. Y el snack muy pobre"
Pros: "It was on time & staff were pleasant & effective"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "They provided tablets."
Cons: "They changef aircraft for an old one. Bc Seat really uncomfortable. Not dorect aisle access. No avod. No wifi. We were waiting 20min at the aircraft door waiting to enter."
Pros: "Snack and beverage provided. Good service, comfortable seats, ample cabin and overhead space."
Cons: "Slightly delayed both ways. Lost around 2 hours total time, but not substantial for me."
Cons: "Entertainment is rather limited."
Pros: "Top notch airline - staff is personable & comfortable seating"
Pros: "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
Pros: "all the experience"
Cons: "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Pros: "A short flight, so quite comfortable"
Cons: "Not on time, no entertainment system, little space"
Pros: "Flight attendants were nicer"
Cons: "It was chaotic to board, and breakfasts was horrible. The eggs were not good at all and my coffee was cold"
Pros: "the wine was good"
Cons: "the tv"
Pros: "Crew Service"
Cons: "Lack of other entertainment options"
Pros: "Got me there"
Cons: "Delayed crowded and bumpy"
Cons: "Movies broken has to change seat"
Pros: "Great food and headphones"