On-line check-in was available.The process in Taipei to board the flight was good.
Size of seats and entertainment
Late leaving, slow baggage claim
Nothing to report.
Fast flight, friendly crew
I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible.
A bit late getting started but very nice after that.
Must you charge for tea?
I had to pay for my standard seat selection, even within the 24 hour period. They wouldn't serve me tap water, I had to pay for a bottle. The boarding process was abyssmal. Not a great trip.
Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual.
the pre-boarding for families with kids was nice, the staff were helpful during the flight
The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline.
Friendly staff Not crowded
Please at least give free coffee/ tea or soft drink as it is an international flight Also I was told at checkin that I needn’t have paid $45 for my checked bag as it was under 10 kilos- but this was NOT clearly stated
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