Lady Pilot was perfect in every way wheels up to wheels down communication, professionalism, excellent on time departure and on time arrival, excellent communication! Fantastic job with Superb attitude!!
The food is terrible. The staff is wonderful. Comfort is good.
Left on time, a bit delayed due to headwinds most of the trip.
I fly Delta all the time, have Platinum Medallion status. But this route seems to have major problems with delays and seems to never leave on time! Have only taken it twice in the last two weeks, and each time it had delays of more than 1 hour... very disappointed!!!!
Getting to the flight was arduous and lengthy. The flight itself was good but the food option wasn’t a good selection. I need to do a Kosher option on my return. Flight crew were nice
Good seats in Main cabin, excellent service and excellent landing
My flight was cancelled with no explanation after I had already cleared security. I was given 4 options to rebook, only one being non-stop like I had paid for. I grabbed it. It was 4 plus hours later and then took off even later. Biggest complaint is that I booked early and had an aisle seat. They gave me a "window" seat in front of the exit row, so the seat did not decline. I weigh all of 103 #s and it was tight for me! For what I paid, I feel I was kind of ripped off. I think they should have given me the empty comfort seat for the inconvenience. There was no apology nor any explanation as to why the flight was cancelled. My guess is it benefitted Delta in some way.
Very smooth, on-time, and pleasantly uneventful flight. The team at the gate and on board were professional and genuinely courteous. The pilot kept us well updated throughout, and both takeoff and landing were steady and enjoyable without any drama. Just a good, solid flight. Thank you! 💗
Staff was exceptional! Everyone was kind, professional and friendly making the trip very pleasant. Thank you!
No lunch on a x-country flight scheduled for 10:50 am departure, arrived 5+ hrs later. That requires a black box label before you pay for the tickets. Worst, when I checked in online, it's specifically said that lunch was served on his flight for economy Plus passengers.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
The only downside was my cell phone charger wouldn’t work in the charging port but everyone else’s would work in them all. My cell phone cable works fine in my hotel room in Frankfurt.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
My husband and I recently had an unfortunate experience with Lufthansa. At the Philadelphia International airport, the ground staff refused to board us because we didn’t have a current visa stamped on our passports for Frankfurt. We completely understand that this was our mistake. we should have double-checked the visa requirements before our trip. However, the issue that upset us most was how the situation was handled by the staff. They told us they would mark it as “boarding denied due to visa issue”, but instead they recorded it as “no show”. Because of that incorrect entry, our return flight was automatically cancelled as well, which caused additional stress and expense. Mistakes can happen, but we expected more transparency and accuracy from a reputed airline like Lufthansa. It would have made a big difference if the staff had been more careful and considerate in documenting the situation correctly.
Flight was good but there are way to many announcements for credit cards etc.
Everything was good, except the seats in economy were so close together, you could barely get out when the seat in front of your was reclined. If the airlines keep jamming in more and more seats, it will become intolerable. I will look for another airline that considers customer comfort and does not keep adding more rows of seats for more profit.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
We had a layover from YVR to Denver. We bought 4 bottles of Absolut Vodka at the YVR Duty Free for $116.20, after going through security and American Customs Pre Clearance at YVR, Vancouver. When we landed in Denver, United put us behind the American Customs as well as TSA again for some reason. We were forced to go through American Customs and TSA again. TSA confiscated our rightfully owned Duty Free Absolut Vodka bottles. Because United incorrectly forced our flight behind American border and TSA again, we missed the connecting flight. After United put us on a later flight, we eventually arrived in Chicago very late, with hardly any sleep. I am looking for compensation from United for our incorrectly confiscated Absolut Vodka bottles worth $116.20, as well as compensation for incorrectly putting us behind American Customs and TSA again, causing us to miss our connecting flight, making us arrive extremely late in Chicago.
Delays to take off and to leave the plane after landing added a lot of time to this flight.
The Phildalphia to Allentown portion was a BUS, not a plane. All was as expected.
Excellent - explanations were clear staff was nice and flight was comfortable
Airport in MXP is crazy. Get there at least 2 hours before flight.
Flight was delayed not sure why no explanation given and no apologies either. Otherwise the flight was fine
Did not get the seat I selected and paid for.
The flight was canceled 3 hours after original take off time
Plane was delayed for 6 hours, at first by weather, which is understandable, but was further delayed with NO given reason for 2 1/2 hours more. We had no clue when we were going to depart actually until they opened the ramp. VERY POOR to ZERO COMMUNICATION!!!
Flight was delayed and after being in the airport for like seven hours, it was canceled.
Flight delays numerous times. Everytime we would get close to boarding it would be delayed again. Strung along the entire time.
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
The personal item sizer cannot take a standard backpack, and the cabin luggage sizer cannot take a standard carry-on. Designed for people from the island of Lilliput!!. and also compels people to pay additional fees to check their bags. Making money by ticking off the passengers is a very short-sighted business strategy, especially since they have a choice of carriers
The plug in to charge our phones are all loose my block would not stay in!!
My flight was cancelled due to weather but Westjet got me on a new flight in a timely and efficient manor.
Again, flight was late. It’s expected of this airline now i guess.
I rated westjet poor on food for not accepting debit to make in flight purchases. This is dumb.
Delayed 8 hours, This is the 2nd time in a month that my flight was not on time.
The snacks could have been better, and maybe some warm drinks instead of just water cause it was very very cold.
I like and appreciate the attention and patience from all west jet personal to my senior mother. Thank you!!!!
Our first flight from LAX to Winnipeg was changed but you never informed us at all. It went from a nonstop flight to a stay at Calgary. This impacted our trip negatively as we arrived much later than we planned to. Our returning flight was horrible. The flight was delayed 6 hours!! And we were NOT going to wait that long. The only way we got on our original flight was running there. However all of our suitcases were now coming on the delayed flight. It was the worst experience we ever had flying. I want my money back.
Very nice staff members are very nice and friendly helpful
The internet connection was perfect, and the updated entertainment systems that allow me to connect my Bluetooth earbuds was excellent
It was good to receive a card for my birthday
It would have been better if it wasn’t cancelled
Plane was packed but flew on-time, and the comfort level was great! All planes are a bit cramped, but the in flight entertainment was superb, snacks were nice, and the crew was polite. Got into Calgary on schedule...all we could ask for
Flying in the Dreamliner is always comfortable. Though the food options for Air Canada aren't great.
I am very tall. All airline seats are a bit uncomfortable.
No TV's. Seats are super uncomfortable. Crew was great!
Service Director cut all cabin lights and window screens defaulted to dark, but it was an afternoon flight going west. I spent hours trying to see what was reading as reading lights weren't working either. What the hell.
The food could have been better. The flight attendant was the friendliest and most helpful I have ever had.
