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We missed that flight, and I am hoping that we will got the refund. It was very confusing to figure out about Aer Lingus operated by American Airlines. Then we bought another more expensive ticket to travel.

The check in and boarding process was smooth, and the flight was fine.

The free WiFi was great so I could stream movies during the flight. I would like to have movies available instead of on my device. Thanks!

We had a wonderful experience with Aer Lingus. The seats were too close for the long trip. The crew was absolutely perfect. They were so caring and thoughtful! My husband did not have a good experience with Air Lingus on the phone when trying to take care of getting better seating because he is disabled and needed a wheelchair prior to the day of our flight! Mariam R. in Boston was so helpful with seating and getting help for my husband. Filip Pytka who works for OCS was extremely helpful! He made sure that we had the lift because my husband could not climb the stairs to get onto the airplane. He took us from the gate all the way down to where we needed to be.

We were an hour and a half late, which caused my rental car company to cancel my reservation. We had no car, had to take a taxi to our hotel, and then a taxi back to get a new car the next day. Sometimes lack of on-time performance can end up costing the passenger a lot of money, none of which is covered by the airline that operated the late flight.

Overall good experience. But seats were small and uncomfortable for the price. Good entertainment, staff friendly and attentive.

Excellent flight and crew. Boarding at Dublin Airport was a very difficult trying to find the right gate.

The flight was delayed leaving Philadelphia due to “catering” and consequently arrived in Dublin some 75 minutes later than scheduled. Consequently this caused me to miss my connecting flight to Glasgow and I had to spend the night in Dublin.

Delightful flight, ahead of time with a super crew, thanks

I had a great experience. I wasn’t sure what to expect but the crew helped me check my bags and made sure I got in the correct line to board. It was a bit of a walk to my gate so arrive early. I would recommend securing a flight that includes checking in your bag if you remotely think your baggage is over 10kg/22lbs. Be safe and upgrade unless you are carrying a backpack or weekend type baggage.