Basically a low cost airline, with very small seats, mediocre food and staff not particularly nice. Not a pleasant flight
Plane was old and small. Crew was not very friendly and didn’t check in much or offer water more than 2 times over a 8 hour flight.
We were on a full-service fare as part of a long-haul trip so it was disappointing to be on such a no-frills flight (no meals/hot drinks/entertainment) especially for a 3.5hr flight, at the start of a long trip. The crew however we’re lovely & friendly.
Inoperable monitor left no entertainment for 9 hours. The crew was not helpful. Food was awful.
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
Flight was delayed and missed my connection Lufthansa didn’t respond.
A little bit more leg room in premium economy. I am 6’4”.
online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
The food was the worst I’ve had on any flight I’ve ever been on.
Flight attendant moved my bag without notifying me and was rude to me when I asked him about it. There was no reason to move it.
The seat and leg room was not good. The food and beverage service was good.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
The flight was canceled 3 hours after original take off time
Plane was delayed for 6 hours, at first by weather, which is understandable, but was further delayed with NO given reason for 2 1/2 hours more. We had no clue when we were going to depart actually until they opened the ramp. VERY POOR to ZERO COMMUNICATION!!!
Flight was delayed and after being in the airport for like seven hours, it was canceled.
Flight delays numerous times. Everytime we would get close to boarding it would be delayed again. Strung along the entire time.
Overall very good, only complaint I have is the crew from CLT to SAT could have collected trash sooner.
Above and beyond effort from this crew in a tough situation. So helpful and understanding. Thank you!
We started with trouble checking in 24 hours early. Then my husband did not get his TSA precheck. Finally flight delayed due to no crew. I know things happen
Most miserable flight ever. We waited almost 2 hours on the runway because the flight was oversold. American offered $1200 credit. Then there was some nonsense about weight distribution. Ridiculous. No food for 8 plus hours on the flight. I will be writing a letter.
Honestly, I haven’t flown American in years, probably due to the pandemic and my being unable to travel for certain periods in the last two years, but it was a good experience to dig out or obtain a new American Airlines account after many years of traveling for business with American in the past.
It’s a great flight. Service is good. Staff is awesome.
Terrible. The test of an airline is how they deal with problems. There is very little to differentiate between airlines. Aer Lingus failed absolutely. They lost one of my bags even though we had more than a 2 hour connection in Dublin. Trying to get it back has been awful. In checking on line I can see that the bag is in Edinburgh and it was supposed to be delivered today. It wasn't. The number we have in the UK doesn't answer. I had to pay for an international call to speak to somebody. All the woman at the call centre could say was be patient wait. I can tell you when it will be delivered nor can I tell you who the courier is.
Not JetBlue's fault but Aer Lingus never explained how to transfer to JetBlue.
We had a long delay leaving IOM. No food or drunk service as it is a short flight. Shuttled by bus from terminal to plane with packed in conditions on bus.
Overall it was good experience and it was my first trip with Aer Lingus. One thing I was embarrassed was that someone occupied my seat so I was asked to use another seat. Due to this unhappy happening I almost missed the connecting flight because the random seat was far from the flight door. Food was fine, I liked the macaroni and cheese with fresh bread.
I was very disappointed that the online sys allowed me to get the boarding pass for the second leg of the trip, when I clearly request it for both flights!
My experience with Aer Lingus was nice, and I would be happy to fly with them again. However, my seat pocket had not been cleaned and had dirty wipes in it. I have flown with Aer Lingus before and do not recall anything like that happening, so presumably this was a one-off kind of thing. For the meal, I asked if there was possibly one without my allergens and the flight attendant gave me the one she thought would be fine. She did not know what allergens were in it, but when I received the meal the allergens were all listed right on the top of the package, so I was confused about why she didn’t know how to check what they were. In future, I will see if it’s possible to request an allergen-free meal ahead of time. But overall, I had a pleasant experience. My experience with Underpricer was very unenjoyable and because of them I do not plan to book through Kayak in the future. I have used Kayak numerous times, but this booking experience was so unpleasant. They called me numerous times and also emailed me to try to get me to select a seat. However, when I had a question later on, I was kept on hold for 20/30 minutes before I finally hung up. I also emailed them but never received a response, which I did not appreciate, especially given their previous frequent calls when they wanted something from me.
Comfortable trip , flight attendants professional as always. Only complaint was the food, We fly Aer Lingus frequently, this was the first time the quality of the meal was poor.
I appteciate the very courteous staff. The flight was good. Something that wasn't good was that my bag was only checked as far as Dublin and I had a connecting flight to Vienna. (That was a mistake the ORD desk made.) Fortunately the desk at DUB was able to re-tag without me having to re-check in (which initially it seemed I might have to do.)
Delightful flight, ahead of time with a super crew, thanks
Charging for coffee on a business class fare??? And to not even mention it? Inexcusable. Boarding and disembarking was pathetic. Could not use a jetway on either end. Had to use stairs and walk across tarmac at origination and use stairs and be bussed to terminal at destination.
good entertainment package but rather small seats for business class
Booked Economy but it translated to economy light for Lufthansa so now we are stuck paying an extra $75 per person both ways for our checked bags. If I had known that, I would have never booked these tickets because it came out to be more than other options. The booking in the kayak side clearly says Economy and has a link to the inormation for Lufthansa which states Economy included a checked bag. Super annoyed about that.
Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.
I liked the crews attentiveness, all food and drink items were tasty, and came out in a timely manner. The entertainment systems were not as responsive and my seat had issues with the auxiliary for the headphones. Seats were OK, and the headrest for my seat could go back only so far. Bathrooms were tight fit.
Hate their old flights, boatding, food and services. Very poor quality
The pasta in the evening meal was tasteless. Otherwise, the flight was okay.
Everything was really great just The aircraft was too old and sounded it will break during takeoff
Flight was a little late. The crew was courteous, food ok
Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets
We had almost a 6 hr delay, primarily due to weather, the e problem was that they communicated this delay and its length very poorly. The boarding was chaotic - even though they had hours to figure it out! The plane was an old 747 whose touch screens barely worked and there was a faulty USB port under my seat rest (something that wasn't labeled as being there) They organized my delayed luggage well. And I could get updates on the Lufthansa website. My shirt connecting flight charged for everything except water. Coffee was over 3€
