Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$940||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
|Flights to Venice||9h 10m|
The cheapest ticket to Italy from Philadelphia found in the last 72 hours was $294 one-way, and $559 round-trip. The most popular route is from Philadelphia to Rome, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $294.
Italy has now reopened for tourism. However, travel restrictions may be imposed with regard to specific areas of the country or travel from certain foreign countries and territories.
Travelers who have transited through or have been in Armenia, Bahrain, Bangladesh, Bosnia and Herzegovina, Brazil, Chile, Kuwait, North Macedonia, Moldova, Oman, Panama, Peru, the Dominican Republic are not allowed to enter Italy, except Italian/EU/Schengen citizens and their family members, as well as residence permit holders.
All foreign travelers must complete a self-declaration form and present it to the authorities upon arrival.
Travelers arriving from Belgium, France, Netherlands, Czechia, Spain, the UK and Northern Ireland must present a negative molecular or antigenic test result issued within 72 hours prior entering Italy.
Travelers wanting to visit the regions of Sardinia, Sicily, Apulia, Calabria must register on their websites before arrival and follow their travel regulations.
Regional governments in Italy may also impose restrictions on travelers from certain foreign countries, and travelers intending to travel or return to Italy are advised to check whether any new provisions have been introduced by their region of destination.
Travelers arriving from EU countries (except Belgium, France, Netherlands, Czechia, Spain, the UK and Northern Ireland), Schengen Area, Andorra, Monaco, San Marino and Vatican City are allowed to enter the country without having to justify their reasons for travelling and without being required to self-isolate.
Travelers arriving from Australia, Canada, Georgia, Japan, New Zealand, Romania, Rwanda, South Korea, Thailand, Tunisia, and Uruguay are subject to a 14-day self-isolation.
Travelers from countries not listed above are only allowed to enter for specific reasons (such as work, health or study, or absolute urgency, returning to one's home, domicile, or dwelling) and not for tourism. Travelers arriving from this group of countries will be required to fill in a self-declaration form specifying the reason for entering/returning to Italy and are subject to a 14-day self-isolation.
There are currently 2,448 active cases of COVID-19 diagnosed in IT and 654 deaths as of Dec 1 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Italy.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Italy is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Italy with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Italy up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Pros: "It was a normal flight with any extra confortable feature."
Cons: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Pros: "Officers in the airport are rude and offensive, racial discrimination."
Cons: "Change their employees, arrogant, not professional"
Cons: "Could've been on time"
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Pros: "plane was clean"
Cons: "Checking, boarding, flighting"
Cons: "Lost our bags"
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Pros: "Service on Swiss Air is great!"
Cons: "No TSA checkin at Newark."
Pros: "Left on time"
Cons: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Pros: "Left on time. Quick flight."
Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Cons: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Pros: "On Board Service"
Pros: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Cons: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Cons: "My entertainment unit was not working the whole flight."
Pros: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Cons: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Pros: "Very short flight so little to write about."
Cons: "We've got no complaints."
Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Pros: "Easy, on-time and courteous"
Pros: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Cons: "-That I can't always fly Swiss"
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Crew; polite helpful and professional."
Cons: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Pros: "Friendly staff"
Cons: "This aircraft should be retired long time ago"
Pros: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Cons: "Entertainment system fairly dated."
Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"
Pros: "Good service, efficient, professional"
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Cons: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Cons: "I was asked to move from my reserved seat for another flyer"
Pros: "The seats had a large amount of leg room!"
Cons: "We left a little late."
Pros: "Boarding was fast and easy. The crew was also very sweet."
Cons: "We had to pay for our food, even water, if we wanted something. Board"
Pros: "Seats were very uncomfortable"
Cons: "too expensive for flights"
Pros: "No issues"
Cons: "Everything is good"
Pros: "Crew was amazing. Very helpful"
Cons: "Seating was cramped. Other travelers were not very cooperative"
Pros: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Cons: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Pros: "They were more or less running on time and the crew were polite and helpful."
Cons: "Change up the menu every year."
Pros: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Cons: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Pros: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Cons: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Cons: "Flight delayed, connection missed, many gate changes"
Cons: "long lay over"
Cons: "Rear bathroom cleanness."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Pros: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Pros: "excellent crew work"
Pros: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Cons: "It was too warm and the seats had very little legroom"
Pros: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Cons: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Pros: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Cons: "No complaints"
Pros: "Our flight attendant were very nice, efficient, and on top of everything."
Cons: "it was such a good experience. I liked everything"
Pros: "The entertainment options were great."
Cons: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Pros: "Nothing, sorry!"
Cons: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
Pros: "Service and food"
Pros: "Crew was very helpful and nice."
Pros: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Pros: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Cons: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Pros: "Aircraft good, crew members respectful, food was good."
Cons: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
Pros: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Cons: "Nothing to complain about honestly."
Cons: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Cons: "AC was not working while we were in the ground"
Cons: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Pros: "The personal is always very very friendly."
Cons: "We did not have any TV"
Pros: "Overall journey was ok"
Cons: "I am vegeterian. Food was horrible :("
Pros: "Service was prompt but short. Stewards seemed stressed out."
Cons: "Ran out of chicken option. Friend does not eat eggplant (option #2)"
Pros: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Pros: "The inflight service was wonderful. Business class comfort is excellent with full lie flat seats, Crew was attentive. My special vegetarian food was very good using the usual airline fare I receive."
Cons: "The arrival into Istanbul was marked by a major inconvenience unnecessary anxiety, extra expense and frustration. On deplaning from a flight from Barcelona, a Turkish Airlines employee was checking boarding cards the connectivity flight and directed people to the appropriate exits for domestic and international connection. We had a connection to JFK and tried to enter the exit for international connections. She insisted that we go to the domestic exit despite my telling her we had an international connection. This led to passport control which had never occurred to me anywhere in the world when making an international connection. Next problem - I was told I needed a visa! My travel partner did not need a visa and was already through passport immigration control. The officer did not speak English and pointed in the direction I needed to go to get a via. I told him I did not want or need a visa but that was it! I started to look for the visa application area and there was no staff or anyone to help. Finally I found 4 kiosks for e-visas - only one worked. 20 plus dollars later I had the visa and immigrated. We quickly reverse the process and went though security and passport control to get back inside the international terminal. It was nuts! The boarding in Istanbul was crowded and chaotic."
Pros: "SEE above"
Pros: "There were plenty of entertainment options."
Cons: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
Pros: "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
Cons: "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Pros: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Cons: "It was an old plane and it was not possible to see the tv monitors."
Pros: "Organized boarding relatively on time take-off. Clean lavatories."
Cons: "The seating arrangements were awrful. The flight was not full passengers flying solo, like myself, could have benefitted from better seating arrangements. for example some passengers had an entire row of seats to themselves while people like me were stuck next to a window seat with a talkative passenger for 11 hours"
Pros: "Great food."
Cons: "Nothing. It was very pleasant."
Pros: "Inflight service"
Cons: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Pros: "Nothing to rave about"
Cons: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
Pros: "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Cons: "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."
Pros: "Everything possible was done to help make this my best flight ever. 12 hrs is a long time on a plane but I don't see how it could have been any better. Good food. Attentive staff. Great entertainment options. Plenty of leg room. I'm 6'1". Boeing 777. Great plane."
Pros: "Everything was easy and the crew were really nice."
Cons: "Both transatlantic flights I had requested lactose-free meal options, neither of which happened."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Cons: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Cons: "My bags didn’t make it to my final destination."
Cons: "Lost my bags"
Pros: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Cons: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Cons: "Provide hot water"
Pros: "The entertainment was great and the crew, for the most part, was pleasant."
Cons: "Leaving on time and the consideration of connection flights and how it inconveniences your customers when this happens."
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Cons: "The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes."
Cons: "We were led to believe checked bag was included in fare. It was not and cost an extra 50 Euros."
Pros: "Crew were very friendly and helpful."
Pros: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Cons: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Cons: "My seat was broken, so I had to move to another. Fodd options were less than expected. Overall experience was good. Would definitely fly again, but bring my own snacks."
Cons: "The seats were very tight and narrow"
Pros: "Same comments"
Cons: "Same comments"
Cons: "No middle seat"
Cons: "Would it be too much to ask for a free beverage for the almost 3 hour flight between Dublin and Rome?"
Cons: "Luggage was not out in th connecting flight and there was over 2hour layover so it should not have missed the plane it has all of my clothing in it"
Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Pros: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Cons: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."
Pros: "The flight did get us from Dublin to Rome"
Cons: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."
Cons: "They downgraded the flight and kicked 30 people off-including me. I am now sitting in London waiting for a flight to Rome. This is unacceptable."
Cons: "Lost luggage"
Pros: "Checked in online. Got boarding pass. Dropped bag at Aer Lingus desk. All easy. Very cordial and helpful staff."
Cons: "Very uncomfortable plane. I’m small so usually I have some room to move in my seat. Not on this plane. Most uncomfortable ride ever. Once seat in front of me was back I could not retrieve anything stowed under my seat. No room to bend. Awful. Also plane seemed worn. The magazine rack in front of my seat was brokenness one side and kept falling forward on my knees. Had hoped to sleep during this redeye; not a chance."
Pros: "I got from point a to point b just fine"
Cons: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Pros: "Flight attendants were friendly."
Cons: "Baggage was lost for over 24 hours, and we had to go back to airport to retrieve it when it wasn’t delivered."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "The beef and rice dish was very good. The snack box was also tasty. Crew were immensely helpful & the landing in Boston was shockingly gentle"
Pros: "I didn't like anything."
Cons: "The service was really poor. An international flight wee u have to pay for the alcohol, and no cheap either!! The food was mediocre! The plane was outdated. No USB or headphone. Only those offered by the airline and the sky da was awful!! The seats were small and not comfortable! The tv screen wasn't responding to the fingers, had to use the remote!! Everything was not nice at all. The stewardess and steward were not pleasant, it looked like they didn't want to be there or they were bother!! I will never fly again either British or Aer Lingos."
Pros: "Crew was pleasant. Food was OK and service too. Boarding was fine."
Cons: "The 4 hours wait before my connection, the extra security selection that got me all patted for the 2nd time."
Pros: "Seats. Coffee."
Cons: "Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice."
Pros: "Nothing to like"
Cons: "At Frankfurt Main airport there was only one person at the check in counter and the lines were very long. Maybe after 30 minutes they opened another counter."
Pros: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Cons: "All of our luggage was left behind by Aer Lingus in Dublin when we caught our connecting flight and now we are in Rome without any clean clothes! Being here without our luggage is unacceptable."
Cons: "No comp food or even water. ridiculous! Limited service, and nothing to make up for it. Nobody from Aerolingus to deal with the lost bag. REALLY!????"
Pros: "Flight attendants were nice looking, very friendly, smelled nice they could not have been warmer people!!"
Cons: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Pros: "Everything was great"
Cons: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"
Pros: "Flight attendants seemed bothered by the passengers.. I had to ask 3 times for a blanket. NO leg room. Paying for beverages on Rome-Dublin flight not good."
Cons: "Smooth takeoffs snd landings. good selection of movies. Liked the irish ones especially."
Pros: "Sincerely polite cabin crew and the captain gave a detailed description of the flightpath - more than the usual elevation and travel time."
Pros: "Timely and clean. Great crew"
Cons: "No entertainment, boarding was unorganized, everything for pay even water"
Cons: "This flight was connection to Rome from US. In Rome, my luggage never made it. Same flight a few days earlier, my mother has the same thing happen. If they can't get luggage on a connection, something is wrong. There was plenty of time. Otherwise flights were fine."
Cons: "That we paid for breakfast for that segment. Cramped & I'm average."
Pros: "Friendly staff, decent food."
Cons: "Seat in front of me was too close! My knees touched for 7 hours. Plus, computer and seat support take up foot space. Very very uncomfortable for a moderately tall person (6'2")"
Pros: "All staff were friendly and helpful"
Cons: "Seats are too close together!"
Cons: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Cons: "Honestly nothing needed improvement/ it was a really good experience!"
Cons: "Stop losing my luggage and stop charging for food."
Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."
Pros: "Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good."
Cons: "I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."
Pros: "The attendats are very helpful."
Cons: "same as above"
Pros: "Very room seats."
Cons: "They even charge for water."
Cons: "There was no food or movie"
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Cons: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "There were no passengers in middle seats. I liked the M&S food for purchase, although they ran out of sandwiches by row 10."
Cons: "I made the connection from T3 to T5; my bags didn’t, again, BA!"
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "It was a smooth landing."
Cons: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."
Pros: "Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available."
Cons: "I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame."
Pros: "Nice, smooth flight, no complaints."
Cons: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Pros: "nothing to be noted"
Cons: "late departure"
Cons: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."
Cons: "Lost luggage!!!"
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "The crew was late which delayed our flight."
Pros: "My flight boarded easily,left on time."
Cons: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Cons: "not enough room with the existing seating"
Pros: "Flight attendants and pilot very nice and informative."
Cons: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Pros: "Entertainment selections"
Cons: "Overbooking the seats. I ordered my tickets month ago. I didn't have a seat when I went to check in. I was the last person on the plane! Your online check-in isn't working and I didn't have a seat until the very last minute!"
Cons: "They gave us the smallest sandwich in the history of the world! Older, outdated plane."
Pros: "got there alive"
Cons: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Pros: "Plane boarded on time, left with a short delay, but arrived earlier."
Cons: "space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights."
Pros: "Arrived ahead of schedule"
Cons: "Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner."
Pros: "The atendió"
Cons: "El embarque"
Cons: "The seats"
Cons: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Pros: "The crew was good and the seats were fine."
Cons: "It was a short flight but it would have been nice to have a glass of water."
Pros: "Boarding was seemless and nice"
Cons: "There was a delay which was communicated, inflight entertainment could have been better"
Pros: "One lady was so mean when I asked her a question ."
Cons: "Be more smiling and helping customers when needed"
Cons: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Pros: "The food, the crew, the entertainment."
Cons: "It was an excellent flight!"
Pros: "On time!!!"
Cons: "Long walk to our gate."
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Excellent flight, timely"
Pros: "Volar con Iberia es sencillo y particularmente buena atención."
Pros: "On time"
Pros: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Pros: "Never again Vueling"
Pros: "It was a non-stop flight, so we good home more quickly than going to Spain."
Cons: "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Pros: "Liked that each seat had its own screen for viewing and the selection of movies."
Cons: "We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room."
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Pros: "Hola todos estuvo ecelente"
Pros: "The business class seat was extremely comfortable."
Cons: "The touch-screen was very difficult to navigate. It didn't respond very well when touched."
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Pros: "All went well"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "No free food this time. Shorter EU flight and seats not as spacious because of it."
Pros: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Cons: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Pros: "Absolutely nothing."
Cons: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"
Pros: "Professional kind and helpfull crew Punctual departure and arrival on time"
Cons: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Pros: "very comfortable had my own TV screen with free Wi-Fi loved it"
Cons: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"
Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Pros: "I liked the food and the fact that we could have wine with dinner."
Cons: "I didn't like the boarding procedure. There was an announcement for business class first, but then there wasn't enough said about the rest of the boarding i.e. "Group one can board now." Everyone was moving forward whether they were in group 1, 2, or 3. It was disorganized and not handled in a fair and efficient manner."
Pros: "Take-off and landing was timely."
Cons: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Pros: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Cons: "Cramped by ok"
Pros: "Seats and service"
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Cons: "We were re-booked for a flight a day later without any apparent reason and were forced to stay a day in Madrid. I lost a day of work and my kids lost a day of school."
Cons: "Flight left 5 hours late"
Pros: "Clean, new, A319 airplane. It was comfortable considering it was a short (1 hour) trip"
Cons: "Iberia's flight was late in arriving at the gate in Madrid, and our flight was delayed by 45 minutes (for a one hour flight!). When I arrived at my destination, all the local people (Lekeitio, Bizkaia, Spain) agreed that Iberia is a national disgrace- everyone has had bad experiences flying with them. We have purchased a little apartment in Lekeitio, so we will be traveling frequently, but I will never fly Iberia again."
Pros: "Iberia flight to Madrid"
Cons: "No instructions on how to make connecting flight."
Pros: "Paid for main cabin extra and due to weather delays c"
Cons: "Put in standby, even with reservation. Choppy fight."
Pros: "On time departure"
Cons: "No leg room"
Pros: "Very good landing in strong cross winds"
Cons: "Wheelchair service was 35 minutes late and we were last to board However service in Vigo was great"
Pros: "Loved it when we finally landed. I'm growing weary of flying. The flight was okay, but nothing spectacular. Overnight flight across the Atlantic, and NO possibility of sleeping... simply no way to get into a comfortable sleeping position. Looking forward to being home, in MY bed in 12 days."
Pros: "Had two seats so comfortable. Food typical Iberia fare. Pleasant staff. Arrived early."
Cons: "No complaints"
Cons: "People carrying on bag that are to big so people with the correct size bag don't have room in the over head locker"
Airlines flying from Philadelphia to Italy have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights