The check in agents in PHL and gate agents had to have been the rudest women that I have ever encountered; the agent weighing the bags at check in screamed continuously at all of the guests as did the woman at the gate.I have Executive Platinum status with AA and fly a lot with AA but these ladies were the absolute worst I had the displeasure to encounter!
Delayed delayed. Poor professionalism. Our seats changed and we pay for them
Fine. Nothing to write home about. The plane left on time, and arrived on time.
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
My flight to London from Philadelphia was cancelled due to weather.
The flight was canceled 3 hours after original take off time
Again flight was awesome except British Airways lost both gate checked luggage’s. Still missing
Missed connection from Philadelphia to London because flight from DC was seriously delayed. Was re-routed the next day (had to pay for hotel) to Zurich and was given a main cabin middle seat while I had paid for premium. Great job AA!!!
So uncomfortable to sit in the tiny space on a long, international. Food was rough. Please, less white flour and processed food.
On time flight , great service from crew , comfortable and enjoyable
Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos
The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
I have always been pleased with their service. Would not change a thing
Three major things that led to my low rating, 1. Internet wasn't available for the whole time, and 2. TV became available way into flight, after numerous system reboots, and 3. Food is not good at all.
My flight was late. We stayed in aircraft one hour 😩
We were on flight for 7 hrs and there was no WiFi. Not really easy to use any of our electronics. Def not ideal
First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful
Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.
Flight landed on time but there was a delay for over a half hour unloading us. I missed my connecting flight to Milan and had to wait 2 hours for the next flight. I was supposed to take a bus to Turin from there and do business with a bank. By the time I was able to get to Turin I arrived when the banks were closed and Friday was a religious holiday which they were closed. This ruined my whole point of the trip as I return to the USA tomorrow without getting buisness done. I also lost out on the money I paid for my original bus ticket and had to buy another.
