Find Deals on Flights from Philadelphia to Rio de Janeiro (PHL - RIO)

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

best routes to destinations in South America easy connections.

The boarding was accurate, the aircraft welcome was a nice touch, all the flight information was on time and excellent through the web site.

Meal overcooked and dry.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was good for airline fare. The entertainment system made the flight go by better. Over all an excellent experience

The usual the leg room is not great nor is the space between passengers. But nothing horrible.

Well worth the upgrade price to purchase Business Class.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.

Crew were fine.

Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.

The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.

When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.

Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali. Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.

we no have entertainment for 8 hours. 20 TV's no worked in the plain

The crew was great as usual, and I always enjoy the unique selection of international film in the entertainment system.

That old plane was VERY drafty around the emergency exit. I can't remember ever feeling cold on a plane. Usually it's the opposite. But here was a consistent stream of ice cold air leaking through the airframe around the emergency exit. It was cold enough that I had to put several layers of blankets up on the wall and lean against them all the way home. In addition, my seat was so "well-used" that it provided very little support and often felt as though I was sitting on a bench. Not a pleasant experience.

Tiny screen playing a single movie for the entire flight

The food on the flight was great. It's also nice to be able to recline the chairs so far.

The flight was packed full. Even though the chairs recline very far, that means you lose a lot of leg space when the person in front of you reclines. And there is also not very much leg room to begin with. The chairs are outdated (not nice fabric). Also, when the person ahead of you reclines their chair, you have to be very forceful in order to stow your tray table - it's actually a total design flaw. We got very mean looks from the women in front of us because we had to shake their chair so much in order to put away our tray tables. The air conditioning barely came out of the vent above my head, and the vent above my boyfriend's head was smashed completely so there was no air coming out of his at all. The flight was hot, and he was actually sweating.

flight left on time, transfer time in panama was short. panama is a good place to switch planes cause tjey dont make you go through security check again

they didnt have screens on seats

They damaged my luggage and items inside all wet and ruined.

My luggage got wet and ruined. Also I checked in online and assigned seats then they got changed so I called to assign seats and when we arrived to the airport they were changed again.