Find cheap flights from Philadelphia to Tokyo Haneda

Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."

Pros: "Seat super comfy"
Cons: "All okay"

Pros: "Boarding very efficient."

Pros: "friendliness"
Cons: "food"

Pros: "Movies"
Cons: "I am satisfied with AA overall."

Pros: "Lots of Leg room"

Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"

Cons: "Air on the plane was stuffy"

Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"

Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."

Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."

Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."

Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"

Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"

Cons: "No AC"

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "Very friendly and accommodating staff on JAL every trip"

Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."

Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"

Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."

Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"

Pros: "Everything"
Cons: "more movie options!"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "Awesome experience, nothing like any other. Will fly again."

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"

Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."

Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."

Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Pros: "Nothing."
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"

Pros: "All was fine"
Cons: "Nothing"

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Cons: "Nothing!"

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."

Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"

Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"

Cons: "Some turbulence awoke us midway through the overnight flight."

Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."

Cons: "too little legroom seating is designed shorter legged Japanese"

Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Pros: "Good flight! Confirtable seats, polite crew."

Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."

Pros: "N/a"

Cons: "Delayed flight ruined it."

Pros: "Missed it"
Cons: "Give back money"

Pros: "Actually leaving the airport after 2 hours late was the best part."
Cons: "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."

Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."

Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"

Pros: "Friendly crew. Landed early."

Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Cons: "Everything"

Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."

Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."

Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"

Pros: "small and uncomfortable"
Cons: "respectful size seat"

Pros: "On time this time"
Cons: "Nothing"

Cons: "No video screen"

Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."

Cons: "The comfort seats are not that comfortable"

Pros: "Good customer service in person"

Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."

Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"

Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"

Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"

Pros: "Ease of check in and friendly people"
Cons: "Marta"

Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."

Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"

Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"

Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"

Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."

Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"

Pros: "The staff"
Cons: "Nothing"

Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."

Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."

Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"

Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."

Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."

Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."

Pros: "I had a window seat"
Cons: "bumpy flight"

Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"

Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."

Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"

Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"

Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."

Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."

Cons: "On time"

Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."

Pros: "Airplane was good, boarding was fast."

Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."

Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."

Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."

Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"

Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."

Cons: "Only half the crew worked"

Pros: "I liked the overnight trip. I got to sleep. Great crew. Not alot of passengers."
Cons: "Had to pay for snacks and tea."

Pros: "The crew was fantastic. Enjoyed the Free movie options."

Pros: "All American Airlines employees were very polite and very efficienct. My travel plans went off without a hitch."

Pros: "Crew was nice"

Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."

Pros: "Crew"
Cons: "No WiFi"

Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."

Pros: "Good crew"
Cons: "Very dark and hard to see entire trip Overhead lights too bright and aimed at odd angle"

Cons: "Provide food would be better"

Pros: "Nothing"
Cons: "It was cancelled"

Pros: "The landing was great!"
Cons: "Crew not very friendly but thats normal in AA"

Pros: "Friendly staff"
Cons: "Delay taking off"

Cons: "Need a better chess program"

Cons: "Crew was rude."

Pros: "comfortable"

Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."

Pros: "good timing"
Cons: "snacks and beverages..."

Pros: "Helpful crew"
Cons: "Would have liked to be able to power up digital devices"

Cons: "Same as above"

Pros: "Safely took off, flew, landed. They gave a biscoff instead of bland pretzels"
Cons: "Couldn't understand pilot."

Pros: "Nothing absolute nightmare .. no water .. are you serious"

Pros: "Delayed"

Cons: "Staff was not friendly at all"

Pros: "Easy to get on and off"
Cons: "cramped"

Pros: "Everything from seat size, staff, free wifi etc"

Pros: "Movies"

Pros: "excellent"

Cons: "Food was expensive and not well put together."

Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"

Pros: "Entertainment and crew"
Cons: "Nothing"

Pros: "See above"

Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."

Pros: "Everything was amazing"

Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."

Pros: "I like it! Thank you, kayak"

Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."

Pros: "Nothing."
Cons: "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."

Pros: "Efficient. Got to destination on time."
Cons: "My tv screen was not working. I asked four times to see if it could be fixed. Crew could have cared less. Crew seemed a bit rude overall."

Pros: "On time"
Cons: "Nothing"

Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"

Cons: "Always delayed"

Pros: "The Professionalism"
Cons: "There is not nothing to say"

Pros: "Fast, easy"
Cons: "It was all good"

Pros: "Comfort"
Cons: "Boarding and ticketing process"

Cons: "traveling at night"

Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."

Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."

Cons: "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."

Pros: "Crew was great, there was nobody sitting beside me so that was a big bonus. Smooth flight and the wine was pretty good."

Pros: "Generally flight attendant was nice and efficient. Excellent service and"
Cons: "Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed."

Pros: "There were no hiccups and we arrived to the destination on time"
Cons: "Dirty seats, seemed like they had not been cleaned"

Pros: "Issues caused by weather, otherwise flight was fine."

Pros: "The $20 food voucher that was quickly offered shortly after the delay was announced."
Cons: "Subsequent announcements were confusing because notices were inconsistent."

Pros: "In-flight crew"
Cons: "Our luggage was trashed. Brand new luggage was broken with holes in the side and wheels missing. This was not cheap luggage this was 10 year warranty luggage but how do you collect on a warranty when you’re in a foreign country? So had to buy new luggage for the trip home. We’ll see if it survives their lame baggage handling."

Pros: "Friendly staff. The 777-300 ER has high ceilings. Individual outlets available for electronic devices. Clean washrooms."
Cons: "Vegan menu needs improvement. No toothbrush or slippers issued. Movie collection was outdated and contained more Asian content."

Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"

Pros: "My postponed flight was fine and flight attendants great."
Cons: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."

Pros: "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."

Pros: "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
Cons: "No help in getting us to our cruise on time."

Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."

Pros: "Nothing - I didn't end up going to Toronto."
Cons: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."

Cons: "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."

Cons: "I had to delay my whole trip one day as the fight was late by 5 hours. I had made specific plans to reach delhi on April 21. Since I am a physician, it wasn't easy to arrange coverage so I could make it to delhi for a particular event. And this delay in flight was a major disappointment and made all the effort futile."

Pros: "Air Canada Cancelled the flight, which would have been ok, but their representatives left the airport instead of sticking around to help people reschedule. Their phone line was flooded with so many calls that you couldn't even stay on hold. And their email service takes at least 24hrs before you get a response. So effectively the entire airline was unavailable, even after canceling many people's vacations. I'll never fly AC again."

Pros: "Nothing"
Cons: "Small legroom, kinda hot inside the plane"

Cons: "Food was terrible, plane was freezing"

Pros: "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
Cons: "The last minute price if $1000 plus!!"

Pros: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Cons: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."

Pros: "The beef and rice meal was really delicious and there were some good movies available for viewing. I enjoyed the cup noodles given during the flight."
Cons: "The USB port only worked for a few seconds at a time so my mobile phone would not charge in either my screen nor my neighbor's screen. Luckily I had my laptop to plug my phone into. During lift off I found someone's used headphones and a candy wrapper along with my neighbor's magazine's in my seat pocket."

Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"

Cons: "No entertainment system. Very slow boarding."

Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"

Pros: "Excellent entertainment system."
Cons: "Left almost an hour late."

Pros: "Nothing"
Cons: "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."

Pros: "I thought the service was excellent."
Cons: "There were some delays taking off, but I don't think it had to do with the airline"

Pros: "The crew is very good. Food was good. It is a short flight but I think it was good."

Pros: "Crew was moderately attentive"
Cons: "Boarding at the Toronto airport was an absolute mess. One of the "gentlemen" scanning tickets was moderately rude to people waiting to board. Which I mean, I get it, it's a rough job, but dude. I don't wanna be here any more than you do. Stow the attitude and scan the ticket. The food was eh, but that's all airline food. There isn't much space between seats so you're bumping elbows most of the ride, and during a 13 hour flight, that gets old real quick."

Pros: "Entertainment was good"
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."

Cons: "Food quality was extremely poor. Cup noodle for lunch and rice porridge for breakfast is not what we paid for!!! In addition, Japanese crew cannot announce in proper Japanese She must have forgotten polite Japanese expressions ... Sad."

Pros: "Good flight"
Cons: "Food choices"

Pros: "Affordable flight, helpful crew and convenient booking"
Cons: "Somehow meal preference did not get sent to air Canada and being vegetarian I had nothing to eat. The cheap cup noodles and sandwiches with eggs and meat were not an option."

Pros: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."

Cons: "My Mon couldn't fly because I never have noticed that she needed a Canadian Visa. She came from Mexico with her American visa and the experience buying a ticket with this airline was a nightmare."

Pros: "Overall not a bad flight. Comfortable enough, good movie options. Food tasted could, but did not agree with my body."

Pros: "The food was good and served frequently, and boarding was quick. Connecting flights had a good amount of time between them so there was no stress about catching a flight."
Cons: "Horrible seat in the middle seat of the middle row. Very uncomfortable. Entertainment choices not as good as Cathay flights. Hot tea was consistently too cold."

Pros: "Everything but the seats. The food was alright but better than most airlines. No issues with my luggage at all."
Cons: "The seats are quote awful if you are tall, like myself. I'm 6'3" and 4 hours into my 13 hour flight, I was regretting my decision not to pay the extra $100 for a seat with more leg room. My back hurt for 2-3 days after the flight, and I got up to move around every 3 hours or so."

Pros: "I had upgraded to economy plus for my trip from Toronto and asked for an aisle seat. The plane was full so I was asked to wait till I was called. When they called me back they gave me a free upgrade to first class. I am a gold status United passenger so that may have had something to do with it but I thoroughly enjoyed myself. The crew was wonderful, the food was excellent and the entertainment was terrific. I totally appreciated the ability to sleep over the 13 hour trip in the bed provided. I have not had such a lovely experience in many years. I thank Air Canada for their generosity and kindness to me. Sincerely, Doryth Deisley"

Pros: "A very quick trip and the aircraft wasn't crowded at all. Very nice trip."

Pros: "The crew was amazing. I have never been able to hold a conversation with a flight attendant before, but the staff was friendly and kind. I also love the entertainment, like the games. They had some decent games and it was fun to compete with other people on the plane."
Cons: "I didn't like the food too much, though. The quality was unpalatable: wilted salad, mystery meat sandwich, and cold eggs. Blegh. Also, I felt very cramped in economy. I rode other airlines that give slightly more leg room and on a 14 hour flight a little goes a long way. This one was just uncomfortable."

Pros: "The fact that they have on board entertainment for a short flight (and really good selection no less!) was awesome :)"
Cons: "The crew was a a bit snappy. Not rude necessarily, but not forgiving to infrequent fliers who don't know certain rules. I wish they were nicer."

Pros: "ANA crew were cute, polite and kind. They even put me on an earlier flight. I'm glad it was operated by ANA, one of the world's best airline."
Cons: "Everything went so smoothly with my ANA flights. Nothing to complain."

Cons: "No vegetarian options were available for dinner or snack. Crew was extremely rude when I inquired about it, and I was not promoted to select a vegetarian option when I purchased my ticket. The breakfast was vegetarian friendly, but it was too disgusting to actually eat."

Pros: "Plenty of water was offered and fast efficient boarding and deplaning"
Cons: "I had no entertainment system for the entire 13 ½ hour flight and nothing was done"

Cons: "Boarding was not clear"

Cons: "Food wasn't great kids meals looked better"

Pros: "The plane was new and as a passenger I really felt that. Seats were more comfortable than usual, and little things like new touchscreen media players in coach and spaces to stretch your legs in were appreciated. The crew was solid, and food was decent. Video selection was surprisingly good."