Seats were broken in premium select and so was monitored on my seat and other people around me
Seats were broken in premium select and so was monitored on my seat and other people around me
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
I didn’t not like that I could not select my seat and ended up with the worse seat.
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
Delta did an awful job w logistics at DTW. Missed connection. We were there an hour early. SUCKED
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
Flight and gate staff were great as usual. Inflight entertainment did not work. Was watching a movie while at gate. Screen went blank once started to taxi to runway and never came back on until landing and taxi to terminal. Grrrr flight attendants were too busy to bother them. All seats around me were working fine that I could see.
Had to run to make it only to have the flight delayed to wait for all the late connectors Second drink service skipped up
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Food choice is limited, entertainment better than average, seat leg room terrible
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
Late arrival due to gate being blocked by stalled truck
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
We truly had not one problem. Nive enough to receive an upgrade. Flight attendants were extremely friendly and cheeful. Gladly will continue to fly American.
Flight operated on tie. However, the in-flight entertainment was inoperative. No special recognition as an Executive Platinum member.
Need more agents to expedite check in process. Selection of movies needs to be updated to more current releases. Meal options did not reflect the route of flight; there should not be products made in the UK (bagged potato chips and mini cheese cakes) served on flights from ZRH to PHL. Business class napkins are made in China (why not USA???!!!). American Airlines should have a customer service representative greet flight in PHL. Overall, the hospitality provided on board was basic and not "above and beyond", especially for business class travelers.
Terrible!!!!! Gate changes are a nightmare for elderly. I had to walk to another Terminal without any assistance! It was awful. When I finally arrived in Philadelphia my back and knee were killing me.
Paid for a first class lay flat seat that was broken, 7 hours of sitting straight up!
There is no food or entertainment on these short flights. Again the wheelchair situation in Denver is nasty. They are short staffed due to cut backs and layoffs and this impacts on travel comfort and ease.
The boarding process in Toronto bad as they share space with domestic flights and when those domestic flights come in you are locked out behind closed doors until they are done and then its a mad rush to get your boarding gates and board. This is not so much due to Air Canada but with the GTAA, but Air Canada could use different gates especially early morning in order to prevent such travel angst.
There was no food or entertainment on this flight. Great flight crew though
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her
I wish there had been more seat options...when I tried to book, there were only.middle seats available. Do travel agents get first pick??
As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.
Air Canada ignores economy passengers. At Narita airport, 6 ground crew members were catering to priority passengers in Area A, while no service was provided to the economy passengers at Area D. Over a hundred passengers were queued up at Area D, but no ground member came over to provide any directions. The self-help check-in system was malfunctioning, rejecting our luggage that weighted around 12kg as oversized. Hence the hundred or so economy passengers were really angry about the lack of support at Area D.
A 2 hour delay because they couldn’t fit some oversized cargo in the small hold doors of an Embraer! Surely they know the sizes before attempting to load it?
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
Tokyo Haneda (HND)Japan
Philadelphia (PHL)United States