Pros: "It was a great service overall!"
Cons: "Flight crew not too interactive"
Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Crew very helpful. Seat roomy."
Pros: "Very comfortable and nice atmosphere"
Pros: "Service was excellent and seats were comfortable."
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Nice leg room and excellent head phones nice crews"
Cons: "No complaints! Not even one!"
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Cons: "Selections of movies"
Cons: "I wasn't able to pre-select my seat."
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Cons: "Nothing"
Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"
Pros: "The legroom is comfortable for a tall person."
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "That it was comfortable."
Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Pros: "Clean and very good service."
Cons: "Food."
Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "food was great flight attendants are courteous and reliable"
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "Staff excellent Flight smooth landing a breeze"
Cons: "Food"
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Crew was attentive."
Cons: "Was seated near some noisy distractions i.e. crying baby."
Pros: "Movie"
Cons: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Pros: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Pros: "The crew was A+, food was tasty and the amenities were great even for economy class."
Cons: "Some of the flight attendants spoke really fast and hard to understand."
Pros: "korean air is always great, service was awesome"
Pros: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Pros: "crew was excellent and food was great"
Cons: "boarding disorganized, business class seats were average and screens too small"
Pros: "Exceptionally trained and attentive staff. Clean plane."
Cons: "More entertainment options."
Pros: "Ended up in the middle seat even though i booked the flight 7 months ago"
Cons: "bad seating. the Korean air website would not let me pick my own seat in advance"
Pros: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Cons: "Landings were a little rough..."
Pros: "We liked the food."
Cons: "Delayed flight. Limited choices of movies onboard."
Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"
Cons: "Delayed flight departure and arrival"
Pros: "I dont have somebody sitting beside me"
Cons: "Boarding and Food"
Pros: "Superb courtesy and attention."
Pros: "Seat and space friendly workers."
Cons: "Food could be better"
Pros: "Flight crews are friendly."
Cons: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
Pros: "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"
Pros: "Politeness, cleanliness and food."
Cons: "Nothing to mention"
Pros: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Pros: "Everybody was friendly and courteous"
Cons: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Pros: "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
Cons: "I didn't like how cramped the seats are."
Pros: "I like to fly on Korean Air. Always done right."
Pros: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
Pros: "timely services of the flight attendants,politeness as well"
Pros: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Cons: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Pros: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
Cons: "None"
Cons: "Flight was delayed."
Pros: "The service of overall the price"
Pros: "Friendly staff and good good choices. Clean and new plane."
Pros: "Korean employees at LAX are no helpful!!!"
Pros: "The flight attendants are very attentive and respectful."
Cons: "Economy seats are not the comfiest!"
Pros: "Nice crew, food and service"
Pros: "Everything was great except for the lack of internet"
Cons: "No wifi"
Pros: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Cons: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Pros: "They have the best food;always offering drinks;have pleasant attendants"
Cons: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
Pros: "Good food...good service.."
Pros: "Cleanliness of the restroom and hospitality"
Pros: "Stewardess are courteous."
Cons: "Bathroom floor is not maintained properly. Always wet."
Pros: "Nice crew!"
Cons: "The food sucks, the seats are hard and uncomfortable"
Pros: "Food, entertainment and service."
Cons: "Seats are too close and fight, but the staff made the experience very good."
Pros: "Friendly staff, clean facility, good food and good entertainment selection."
Cons: "The long waiting line at ticketing area."
Cons: "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Pros: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
Pros: "Everything!!!"
Cons: "My experience overall is fantastic"
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "Great experience overall."
Pros: "A taste of Japan food."
Cons: "None"
Pros: "Comfortable seat space and food is great"
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Cons: "Everything. The best I I"
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "The crew are so courteous and helpful."
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Pros: "crew from the check in to airplane very good"
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Pros: "Everything excellent"
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Very awesome and polite crew. Exact reason why I chose ANA"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "I love ANA airlines ❤"
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Cons: "i asked a crew for a drink.. and they refused."
Pros: "Excellent food and service"
Cons: "None"
Pros: "The flight attendants are awesome. They are very attentive to your needs."
Cons: "None"
Pros: "The food, service and entertainment options were definitely good."
Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Pros: "Food and service"
Cons: "N/A"
Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
Pros: "Food and service was excellent"
Cons: "Aircraft airconditioning was quite hot."
Cons: "Better movie selection. Better organized boarding in Frankfurt"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Very cramped seats"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "All"
Cons: "Too much stop over"
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"
Pros: "the flight schedule are very good"
Pros: "Excellent service & comfort"
Pros: "Best serves ever will fly every time"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Cons: "Extremely cramped flight in regular Economy."
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Cons: "nothing"
Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Pros: "Yes"
Cons: "More movies."
Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Pros: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"
Pros: "The service was great, flight left 10 minutes early."
Pros: "Taiwanese food Boarding orderly"
Pros: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "stewardesses nowhere to be found...food lousy...late also..."
Pros: "The flight attendants are very helpful."
Pros: "The flight attendants."
Cons: "Narrowed sits."
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Cons: "None"
Pros: "felt welcomed in the flight."
Cons: "The way the ( check in process ) Manila"
Pros: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Pros: "Large leg room chairs and friendly crew"
Cons: "Delays during boarding"
Pros: "Everything from boarding to entertainment."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Cons: "The flight has too much turbulences."
Pros: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Cons: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "The service"
Cons: "The food and seat"
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Cons: "No peanuts or chips in between meals"
Pros: "Great flight attendants"
Pros: "Rude passengers refusing to raise recline chairs"
Cons: "Food was not of quality"
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Pros: "Friendly and professional crew"
Cons: "Lack of USB ports"
Pros: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Cons: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Pros: "Nice attendants"
Cons: "I got food poisoning!"
Pros: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Cons: "Nothing. Everything is great"
Pros: "Overall, it was pleasant. I got the service and comfort for the price I paid for."
Pros: "Great customer service, amenities and comfortable flight."
Pros: "It was a nice flight ... love it"
Pros: "Lots of room. Good people Best airline"
Cons: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Pros: "I liked the leg room space of the aircraft. Also, the crew from check in all the way to when we got to the final destination. Very hospitable staff from all departments I encountered during my trip. The mobile app made online check in and transfers so easy."
Pros: "The crew was very accommodating"
Cons: "The food was not good"
Pros: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Cons: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Pros: "Great airline, especially for a long flight. Would def use it again."
Pros: "Great airline, especially for a long flight. Would def use it again."
Pros: "Great costumer service"
Cons: "Food wasn't spectacular"
Pros: "Great customer service and friendliness"