As always, the entire Southwest experience was wonderful, from online booking to flight to baggage retrieval. Very grateful.
Flight wasn’t even full, but too many carry-ons caused us to run out of bin space. New bag fee has folks who would usually check their bags carrying on. Watching Southwest morph into Spirit/Frontier is so sad to watch
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
Very good. Sad to learn Southwest is going start to charge for bags
Great flight staff. Ease of boarding. Overall, very uneventful and easy trip.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
Delayed 4 hours due to mechanical issues. No mention of compensation for being over 3 hours late
Crew was pleasant; flight was on time. Paid extra for early bird check-in and still got B boarding.
At time of arrival to the airport, there were plenty of kiosks open/running for checking and baggage tags. While waiting to drop my bag, a team member was checking everyone's IDs against their baggage tag to verify a match/compliance to save additional time when dropping it at the front of the line. This was actually a really big time saver and greatly appreciated! Once boarding was starting, the team member had a clear and audible voice with their announcements, with direct (yet friendly) instructions for the boarding process. Once actually boarding, the flight crew gave genuine greetings while walking on board and were very nice and attentive during the flight. The take-off and landing were one of the smoothest I've had in MANY of years. Kudos to the pilots! I literally cannot remember the last time a had such a smooth landing :D
Ring in first class for an overnight flight, there was no blankets nor pillows for first class customers.
I didn't like that my paid for seat was changed 2 hours before my flight.
Overall, a good experience. The food, however, was subpar. The breakfast was a joke.
First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Wonderful crew and early arrival to our destination. It was so nice to have free wifi access and movies too. Thank you!
Bigger seats. Board back to front! Disembark front to back!
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
Service in first class no longer exists on American Airlines .
My seat was very worn. Otherwise I had an excellent flight
Spirit Airlines was ok but TRAVELHELPDESK, the 3rd party travel agent IS A JOKE! VERY RUDE CUSTOMER AGENTS ont he phone. NO HELP AT ALL. But the airlines was ok.
Flight was late, after my first leg was cancelled altogether causing me to spend $$$ with another carrier. Seating is ridiculously tight, I can't recommend spirit if I cant depend on them to get me there and back on time.
The staff was very very rude in Las Vegas when boarding the flight. When presenting the boarding ticket. Las Vegas flight, it was hot and stuffy, it smelled really bad.
Unbelievable check in horrible. Asked to print tickets at the gate after a delay
check in at security was a hassle being scanned. Spirit employees were helpful and professional.
I liked how cheap it was but both my flights were delayed heavily
It was okay delay was long but I made it
Flight was cancelled. No reason given. No apologies. Next available flight is two days later. Ruined our 4th of July plans.
I have never flown Spirit it was much better than anticipated!
Staff was very friendly. They attended to people nicely and reprimanded, in a professional way, to those who wouldn’t listen. AC wasn’t working on the flight waiting to depart in Burbank, so it was uncomfortable for a while since the flight was delayed but then better before take off.
Seats were new and comfortable. Staff was fine. Missed my connection due to weather -which wasn’t their fault- but got no help at all. Gate staff sent me to customer service, which was and stayed unstaffed. Sign with QR code directed me to call or chat. Chat was useless. Call was returned after an hour. No itinerary offered by Frontier could get me home in less than 30 hours. Rebooked with another airline and got a partial refund that came to about 10 percent of what I paid to get home.
Finally a Frontier on time and efficient. I've had problems before with your airline, but this time everything went fine.
The experience was good. No frills but I got there safe and sound and on time.
Great for the price. No wifi or entertainment, but gate agents and crew were fantastic and we boarded quickly and left on time.
sluggish boarding and arrival procedures, fake nice flight attendants, and lots of delays.
Disaster. They lied every step of the way. We ended up being delayed due to crew and then allegedly abandoned the flight because of a curfew at LGA. No rebooking to LGA at any reasonable time. No hotel. No meal vouchers. Had to sleep in the airport and fly to Newark instead. Will never fly Frontier again.
Boarding in Orlando was not good. Giant mob at the gate, should have been lines.
The ticketing agents were rude but then we had a great gate agent very nice we had to ride a buss out to where the plane was parked but it was in some back corner of the airport when we got to the plane the captain who was great btw was cleaning the plane because the same rude ticketing agent told them they we not contracted to vacuum the plane. The ride to las Vegas was fine We had a connecting flight to Dallas. The flight was fine but when we arrived in Dallas everyone who flew on any frontier airlines the picked up bags from baggage claim D15 had to wait over a hour for their bags to start we arrived at 11:30pm ish to the gate we didn't leave the baggage clamed till 12:50 am very not happy and i used to fly frontier 4 times a week for work in Denver i will not be using them again
I missed a flight because of a delay. I had to buy a new ticket through Southwest.
My flight was delayed by two hours which made it so that I would miss my layover flight. I stood in line for customer service for over an hour and when I reached the agent she told me to scan a QR code and it'll give me options. I wasn't offered any help, guidance or compensation, only told that I have options but that I had to figure it all out myself. I was refunded part of the trip and had to buy an expensive same day ticket from another airline in order to get home. I will never fly Frontier again.
