We flew to Seattle on 7/21, right after the company wide problems the day before. We were delayed 3 hours but understood. We were grateful it wasn’t canceled. As a larger, disabled person, my son booked us in 1st class, row 1. That was fine. My problem occurred while trying to use the restroom. I had to back in and barely had room to move. I started into a silent panic attack where my breathing was affected. I made it back to my seat, shaken. I understand space is limited but something needs to be done. This was on the trip out. The return trip had 4-5 disabled passengers. I watched them struggle. This plane’s restroom was a “little “ bigger. It was a little easier compared to the first plane. That’s my opinion! The crews were fantastic on both flights!
Had to sit and wait to get off the plane for closeto a hour. My son also flying to a different destination that day also had like a 2.5 hr delay
Checking in very confusing compared to Hawaiian Airlines - much simpler! Front checking in at airport can improve. Hawaiian service always gives the extra mile, with a smile. Alaska can use and spread the Aloha Spirit. Mahalo nui loa Thank you 🤙
I was in the middle seat in the last row but that wasn’t their fault. It is why I rated the flight as mediocre, also the landing was a little rough. The good was really good. The self service luggage belt at SEATAC stopped working right when I reached it. I was literally placing my bag on the small belt when the main belt stopped. I understand that it wasn’t just Alaska but the entire side of the terminal. It took the agents about 20 minutes to arrive at a game plan and it certainly wasn’t flawless but they arranged for our luggage to be taken to the plane the old fashioned way by hand. Understandably, the plane was late in leaving. The flight took the proper amount of time and instead of arriving at OAK at 1:45, we got there at 2:30. I took my time getting to baggage claim because I knew it would be late if it was there at all. Sure enough it wasn’t but there was an agent there to greet me and inform me about my luggage. Long story longer, they delivered my luggage to where I was staying which was an hour away from the airport. Alaska has instituted a delivery type tracking system through my email that kept me informed of where my luggage was the whole time. WELL DONE!!
The flight was very smooth. The crew was very friendly.
Very nice as always. Not that it’s anyone’s fault really but for some reason the seat (16C) was really hard…. Not typical for your planes… dunno what or why… maybe it was just me ?, The flight was great otherwise
Flight attendant was rude when I advised her that the bathroom had no paper towels or tissue paper.
Crew was very friendly. Our bags showed up at the carousel within 20 minutes of arrival.
Flight was delayed and hour due to tire issue. First flight of the day, this issue should have been discovered prior to boarding.
Both legs of the trip were delayed about an hour. Planes were new, liked the WiFi availability and entertainment available. Crew was very good. People were happy and helpful. Liked the pilots - they provided updates throughout the flights. Snacks were underwhelming. Drinks were good! Like the smaller sodas and they actually came through the cabin 2x which was great. In Seattle airport the construction caused much confusion for Alaska. Process of printing own tags, etc was chaotic for people who didn’t check in online prior to arrival which in turn caused issues for those who did. Plus airport gates were too small for the number of people flying.
My experience on any Delta flight is always overshadowed by the time Delta removed me from a flight for no apparent reason.
Delayed and took off even later than the scheduled delay time
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
Only issue was with seating. The economy fare we purchased did say there was no guarantee the three people in our party would be seated together, and we were not. At the gate, the agent told us more specifically, the fare we purchased meant we would be seated in middle seats only. This should just be made more obvious.
Great experience on Delta. Staff from baggage check to flight attendants were very courteous and professional. My only issue was a personal preference for pretzels instead of the chips and cookies that were offered.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
Did not know my son and I had different seating arrangements. He was fine, but it was disappointing.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
The best airline I have ever travel , really good customer service, attention and service !!
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
United sent me a mileage plus number last year but that number is invalid so I can’t use it to check into flights or collect mileage. There is human to speak about the problem, only computers who keep asking me if I am using the correct email. It’s so frustrating and I cannot resolve it.
They cancelled and moved my flight with no email or text or any other notice. I discovered this only when I attempted to check in for my flight. Actual flying experience was above average.
They were on time and everything went as expected. The only thing that could be better was they didn't wait for us to get through customs to pick up our luggage off the carousel. An employee picked it up and was shoving it together with others onto a cart. Later we found one of our luggage was slightly bent.
Delayed boarding. Delayed taking off. Delayed landing. Missed our connecting flight. Our seats on this plane were not assigned until last minute, splitting up our family with kids. I sat in the last row next to the bathroom with so many people rubbing up against me to get to the bathroom the entire flight.
Another delayed flight. Then got bumped to a later connecting flight, over two hours later! Plane was hot and uncomfortable.
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Flight was from Detroit to Richmond, not from Atlanta. Only coffee, tea and water were served since it was a short flight. But I really could have used a coke!
Crew was nice especially by North American standards. Bad good. No entertainment screens. Terrible WiFi
It was meh as they lost one of my bags and t showed up a day later
Original flight delayed/cancelled. Re-routed on a 2-stop flight, which put me into my destination 7+ hours after initial arrival. Had to change a number of plans already scheduled for arrival day. Fortunately, was re-routed again after arrival at initial departure location, on a one-stop flight that put me into final destination only 3 hours behind schedule. Some plans were able to be salvaged after another round of calls, etc. Stressful, but worked out ok in the end.
Not only was the flight delayed more than 3 hours but also there was no internet or movies on the flight. It was Flair/Spirit quality of experience at Westjet prices
Boarded with no problems. Sat on the tarmac for an hour before taking off. We were the last ones on our connecting flight. Didn't think we were going to make it. Our flight to Iceland was similarly delayed. When we've flown other airlines, pilots have tried to make up time while in the air. This doesn't seem to be something that Icelandair does. We made all of our flights, but it was stressful and we didn't think it was going to happen based on the time we arrived.
The flight was delayed and as a consequence we missed our connecting flight. Were stuck for another 6h in Reykyavik. Appreciated that we got a generous food voucher at least. Would have liked to see more information upon arrival including a person waiting for connecting flight travellers and informing already that we will not catch the flight and directing us to the office dealing with the matter; unfortunately that didnt happen and we hence first needed to find out whether flight had indeed left already and then locate the adequate office to help us with booking us on the next connecting flight. Also my suitcase broke and it is not clear whether it is happened on the leg with Iceland Air from DC to Reykyavik or on the leg with Lufthansa from Reykyavik to Frankfurt. Finally, understood that it is a low cost company but at least provision of earplugs for free would have been nice, instead of making them buy.
Great experience on Icelandair flight from Newark to Amsterdam by way of Reykjavík. Courteous and professional staff. Food was solid. Service - outstanding. Cabin was a little warm.
Good service. No complementary food for international flight. WiFi kinda pricey. Got the job done for the right price.
Still one of my favorite airlines, but the entertainment options were a bit lacking. It didn't help that my screen didn't work on one of the legs of the trip.
The plane was very small and the aisle was so narrow that every time someone walked by they rubbed against me, so it was very uncomfortable.
Everything was good. Only issue comes from being vegan and flying. The food options are super limited.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
Paid for a Premium seat...minimal recline, no footrest. Maybe slightly wider than a cheap economy seat. Zero chance of getting any rest on this plane
