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Over 40 years ago my AC return flight was canceled, during this last summer the same thing happened. AC denied everything Canadian like paying for accommodations and basic necessities. So why would I ever want to fly AC again? This last flight my wife took the return flight had problems and left late, so I guess they are getting better. However I have no faith in this airline so I drove to this last destination! I'll never fly AC again!!!

Didn’t realize I purchased a basic fare with no carry ons allowed. Not very well communicated. Also had seats switched without knowledge and had to pay for different ones.

Plane was clean, crew were courtesy and friendly, great flight. There was no food or entertainment but it was a short flight.

They canceled my flight and then refused to reschedule me on another flight. I had to take a train. No compensation. I won't use Air Canada again.

it was red eye flight, it was ok, there was beverage service, thats it i didnt care much as i wanted to sleep

The TSA agents in Phoenix were incredibly rude and confiscated belongings that we wanted to check. The flight got changed without our knowledge to a worse situation. The whole thing was terrible

First, When I check in at Phx air Canada counter, I couldn’t make it myself, either at the check in counter, the lady told me that I need a Canada visa to take this plane, then I told her that I have a lots of friends go back to China and transfer in Canada, I’ve never heard they say they needed a visa to stay in the airport, also, I have US lawful green card, as I did research, I knew all U.S. green card holders don’t need a visa to go to Canada if stay a short time. And then they agent lady asked her workmates, spent over an hour then finally have the boarding passes for me. Secondly, my flight is from Phoenix to Hongkong, one stop at Vancouver, but I had to get my bag in Vancouver then re-check in again there. I asked them, they told me that because my layover time is too long (about 20 hours), so they can’t do bags check through. I understand this, just compared with other airlines I travel before, this isn’t a good experience to me.

There was no entertainment and the meal that was included in my flight fee was not provided.

Luggage drop off was difficult with the scanner. Took us over 15 min to scan out tag. Eventually had to walk to the other side to scan in our luggage. Yes, technology is supposed to be helpful but not in this case.

Very little information provided to keep passengers informed about the reason for delay until later