Flight was late. Club was full. Experience is exactly what I expected.
Flight was late. Club was full. Experience is exactly what I expected.
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.
Delta flight overall it was goodT!the crew could do more and the food could be better.
This flight was supposed to land at 10:55 pm on January 14th. Instead, it landed at 3:20 am on Monday, January 15th, resulting in a completely lost day due to not going to bed until 5:00 am.
Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
Fast boarding and exit. Different snacks other than almonds and sun chips.
The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight
Update the cabin with tv screens or at least music sources.
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
American cancelled our flight home. Zero option for hotel, alternative transportation and took 3 hours to find our bags so we could take a 3 hour UBER ride home on our dime. Never flying AA again.
Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
Absolutely filthy flight and not equipped for a trans US
Turn on the heat. Flight was way too cold from Arizona to Chicago.
Poor on time performance. Flight was delayed due to a lightbulb. No updates from the pilot. Plane was dirty and hot, AC didn't work well.
Being back games on the in-flight entertainment. Also your flight attendants need a break, raise, or overall attitude adjustment.
Overall pleasant was delayed and caused transportation issue when landing
Good over all but my flight from. Miami to Barbados the airplane was very dirty like I have never seen before. It looked like that plane hasn’t been cleaned in a long time and I fly about one time a month.
I am upset with the hidden fees for bringing on an overhead carryon onto flight and also having to pay for my seat selection. This should all be part of the original price of the ticket. Very poor customer service
Well we did not realize at first it was a ground transfer, but we really enjoyed it and would definitely recommend to friends and family. Our driver was awesome and the ride was wonderful. A bathroom on board would have been nice, but at least we were warned that there wasn't one so we went ahead of time.
We were on a fairly long flight and they offered nothing for a snack (unless you paid) and then quickly gave you a drink and were never to be seen again. I would have loved a refill on my water but that was not an option. The flight attendants were standing on ther phone when we boarded and left and never even greeted us. Any other flight I have been on they would have welcomed us on the plane and again greeted us as we got off. Our landline transfer from MSP to Rochester on the other hand was FANTASTIC! We would highly recommend!
Took forever to get the plane loaded and unloaded. Longest I have ever had. I was in the middle of the plane and it almost took a hour after landing to get off of the plane.
Our flight was delayed and there was no communication at the airport.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now. No one at ticket counter when we arrived and no indication on when they would be in service. When we finally got into the airport past the TSA, all restaurants were closed.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now.
The plane boarded on time (at a gate next to Delta which was 2 hours late). No compatible headphones for me to purchase.
Crew was courteous. Flight was late arriving which made us late. Very cramped seating.
Flight attendants could have been more engaged in the passengers. They were more interested in talking to each other
Phoenix (undefined)United States
Rochester (RST)United States