Find cheap flights from Phoenix to Scotland

Pros: "Everything was easy"
Cons: "Business class seats are snug for big people compared to other airlines"

Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"

Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"

Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."

Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"

Pros: "Comfortable seat. Great crew!"

Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."

Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."

Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."

Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."

Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."

Pros: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Cons: "There was a boarding delay but flight still arrived in Hong Kong on time."

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"

Pros: "Food and snacks!!!!!"

Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."

Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"

Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."

Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."

Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"

Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."

Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Pros: "Nothing"
Cons: "Everything incl customer service at the airport"

Pros: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Cons: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."

Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."

Pros: "Crew were great. EconomyX is a wonderful seating set up"
Cons: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."

Pros: "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Cons: "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"

Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."

Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"

Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"

Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."

Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."

Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."

Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."

Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"

Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"

Pros: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Cons: "Some meal choices were a bit sparse. That's my only complaint!"

Pros: "comfort, entertainment, food"
Cons: "nothing"

Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Cons: "Nothing"

Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"

Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."

Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."

Pros: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"

Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."

Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."

Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."

Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."

Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"

Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."

Cons: "The snacks were limited. They only had cheez-its and no cookies."

Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"

Cons: "Better choice of snacks"

Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"

Cons: "The wrap didn't taste too well."

Pros: "Crew was friendly, helpful and provided comfort"

Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"

Pros: "They let me sleep."

Pros: "good job over all"

Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pros: "Incredible service, great entertainment options, comfy seats"

Pros: "Good flight."
Cons: "Nothing."

Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pros: "New airplanes.On time schedule .Very professional a"

Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Cons: "It was cold"

Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."

Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"

Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."

Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"

Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pros: "Smooth. Fast."

Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."

Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"

Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"

Pros: "Nothing to like.."
Cons: "Everything about the flight..."

Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Cons: "Service"

Pros: "Nice"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."

Pros: "Crew was great!"

Pros: "Flight was nearly on time raving Phoenix. Offered headsets to watch an on board movie."
Cons: "Late arrival of about 45 minutes due to inclement weather in Mpls."

Pros: "Had the row to myself"
Cons: "No complaints"

Pros: "Nothing"
Cons: "Flight was cancelled and never got money back"

Cons: "It’s very very poor and flight radar is below average"

Pros: "New-ish aircraft"
Cons: "Prompt departure; better food/snacks."

Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."

Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"

Cons: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"

Pros: "Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage."

Cons: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."

Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."

Cons: "Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!"

Pros: "Friendly cabin crew"

Pros: "Everything"
Cons: "Nothing"

Cons: "never got to goddamn frankfurt"

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Live TV"
Cons: "Good quality"

Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"

Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"

Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."

Pros: "The flight attendants were very helpful and the good was quite good."
Cons: "Nothing that can be changed. It was a long flight."

Cons: "Over 30 minute delay for an hour flight! Frustrating."

Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"

Pros: "Crew is very nice"
Cons: "Overcrowded and late flight"

Pros: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Cons: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."

Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."

Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."

Cons: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."

Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."

Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."

Pros: "The check in staff and crew were very nice and helpful"
Cons: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"

Cons: "Delay"

Pros: "IT WAS A COMPLETE FRAUD !"
Cons: "MY TIME IS TOO EXPENSIVE to use time to explain"

Pros: "My departure from Munich was late but overall I am satisfied with my flying experience with Lufthansa, great job."
Cons: "The flight to Frankfurt from San Francisco (operated by United Airlines) was pretty bad. The outlets for charging phones and computers were out of service in my row, the wifi was inoperative for the entire flight, the entertainment system seized up every 10-15 seconds. The accessories were entirely neglected. It was rather pathetic in that regard, and the food was gross."

Pros: "On time"

Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"

Pros: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Cons: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."

Pros: "Excellent steward."

Cons: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."

Pros: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"

Pros: "All meals provided were pretty bad. The premium economy seats are worth the extra money."

Pros: "Seats are comfortable. It's pretty easy to sleep. And good entertainment selections. Crew comes around often to serve beverages. They feed you frequently."
Cons: "The food could have more fresh vegetables and fruit. There were screaming children, but that is not Lufthansa's fault. I also felt it took a necessary long time to exit the plane."

Pros: "Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board."
Cons: "Seats not comfortable."

Pros: "The crew was very professional and kind."
Cons: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"

Pros: "All was very proffessional"

Pros: "Again, excellent customer service. Can't say enough."

Pros: "Very professional and courteous staff. I flew Economy and can only imagine what your Business and First Class services would rate. The seats were comfortable and the spacing was generous. Thanks, for an enjoyable experience."
Cons: "We had no complaints and I am confident any concerns would have been immediately addressed."

Pros: "Airline is very helpful for connecting passenger. Delay occur when airport was too busy. Flight had to circle around for over 30 min. Transportation was ready to take passengers to their connecting flights. Much faster and organize way than some airline just let passengers running in terminals on foot."
Cons: "International travel is down to only 1 luggage allowed making passengers taking more and bigger carried on into the plane. Finding overhead space becomes a fight and delay boarding process. Lack of web-check-in drop off counter. Only 2 counters open for economy passengers on 2~3 flights."

Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Cons: "Still don’t have my luggage yet"

Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Cons: "I congratulate the KLM crew!"

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Pros: "The friendliness of the crew"

Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Nice attention and good food. Plane and seats are confortable"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "Quick flight"

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "Nothing special"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "Crew was awesome"
Cons: "."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Cons: "Didn’t happen."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Cons: "Bit cramped for space"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Cons: "They stole my money"

Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Cons: "Will never fly with WestJet again regardless of price."

Pros: "Departed early, landed early! Direct flight."
Cons: "Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem."

Cons: "Entertainment"

Pros: "Smooth process, nice plane, amicable staff"

Pros: "crew was very friendly"
Cons: "seat no so comfy"

Cons: "The plane was so cold that despite wearing jeans, a shirt, a sweatshirt and a jacket I was barely comfortable. Explanation from crew? Well, it was very hot in Phoenix so we had the AC jacked up. But at 35,000 feet that's no longer a problem, right? Neither is is necessary in 68-degree F Calgary."

Pros: "Flights are on time. Crews are very accommodating."
Cons: "Very satisfied!"

Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."

Cons: "Seats are horrible with westjet"

Pros: "Arrived earlier than expected despite a later departure."

Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."

Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."

Pros: "The flight crew was excellent. Pilot definitely had his passengers in mind. Landing in windy Regina was perfect"
Cons: "The cabin person upon entering sucked a lemon apparently"

Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"

Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."

Pros: "Ease of booking ,cost,dir eat flight,great departure times"
Cons: "Boarding was disorganized a bit,seats a bit cramped. Entertainment not the best choices for seniors eg have some TCM choices."

Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"

Pros: "The stewardesses were friendly and accommodating very pleasant experience!"

Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."

Pros: "Fairly standard flight. By checking in early was able to change seat closer to front."
Cons: "With baggage fees now in place, people are really over doing the carry-on & oversize bags aren't being caught by the airline."

Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Cons: "None"

Pros: "Quick, efficient boarding and deplaning."
Cons: "This was a flight that aligned with 4:00am-9:00am vancouver time, I thought we would get lights diimmed and time for us to sleep, but it was bright and loud the whole time."

Pros: "Smooth flight"
Cons: "Wheel chair services was horrible. 8 passengers needed assistance and there were 2 assistants to aid them. This took over two hours as they attended to passengers with connecting flights first. It was frustrating waiting 2hrs after the flight landed to collect luggage and leave airport."

Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."

Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."

Pros: "Quick and easy"
Cons: "Small seats"

Pros: "I enjoyed the WestJet app for movies. Really great for me and my daughter. Also the McDonald’s coffee ✅"

Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."

Pros: "Great service all around."

Pros: "Friendly staff"
Cons: "Left late but arrived on time!,"

Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."

Pros: "Wonderful service!"

Pros: "Everything went according to plan - left on time, arrived early, luggage arrived. What more can you ask? :)"

Cons: "Having to pay for my baggage on the return flight back; while on the first part of my trip, the first checked baggage was free. Does not make sense to me"

Pros: "Everyone was understanding that the delay was outside of the crew’s control."
Cons: "The long delay. Scheduled to arrive at 9:30 pm but got in at 1:30 am"

Pros: "Seat was great"
Cons: "Snacks could been better"

Pros: "Direct flights...friendly staff...well kept aircraft..."
Cons: "Long wait to board due to people checking in on line and having to show passports at the last moment...delaying boarding for everyone else..."

Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"

Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."

Pros: "on time, smooth flight"

Pros: "As easy as it should have been and great price"

Pros: "Everything"

Pros: "JP the flight attendant was great"
Cons: "Terrible boarding process Too warm"

Pros: "Boarding was easy and the crew was excellent, as well as professional."
Cons: "Seats were OK."

Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."

Pros: "Great experience...."
Cons: "There were wait times...too long"

Pros: "Excellent. Again staff was very courteous and caring. Smooth comfortable flight all the way."

Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."

Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."

Pros: "Flight was good and on time. I agree with many other comments about legroom as many tall people have trouble with being comfortable."