Find cheap flights from Phuket City to New York John F Kennedy Airport

HKT - JFK

Find cheap flights from Phuket City to New York John F Kennedy Airport

Round-trip
Economy
Phuket City (HKT)
New York John F Kennedy Intl
Wed 11/25
Wed 12/2
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Good to know

Low season

February Best time to beat the crowds with an average 27% drop in price.

High season

September Most popular time to fly with an average 28% increase in price.

Average price round-trip

$857 (avg. price over the last 2 weeks)

Good deal one-way

$628 or less

When to book flights from Phuket City to New York John F Kennedy Intl

Estimated round-trip price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $628 or less one-way.
  • High season is considered to be August, September and October. The cheapest month to fly is February.

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Top 5 airlines serving Phuket City to New York John F Kennedy Intl

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,878 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Cons: "Food"

Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."

Cons: "Mu luggage got broken"

Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"

Pros: "Need to give people cheap access to wifi"

Cons: "Nothing disposable about the airline but booling process gave me a headace"

Pros: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."

Pros: "same"
Cons: "same"

Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."

Pros: "Punctuality"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."

Pros: "the flight was very comfortable . the movies were very good."

Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"

Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."

Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."

Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"

Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Pros: "Very spacious, good food & service"

Pros: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Cons: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."

Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."

Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."

Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."

Pros: "everything!"

Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."

Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"

Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"

Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."

Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"

Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."

Pros: "Nothing"
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."

Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"

Cons: "No entertainment service from Doha to New York"

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"

Pros: "nothing"
Cons: "price and comfort"

Cons: "N/A"

Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."

Pros: "Service"
Cons: "Time of flight"

Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."

Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."

Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."

Pros: "Everything was good."
Cons: "Could have preferred more snacks or fruits which we could pick up while flying."

Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."

Pros: "Same as my above review."
Cons: "Same as my above review."

Pros: "See above"
Cons: "Nothing"

Pros: "Pleasant staff and airplane."
Cons: "Nothing in particular."

Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"

Pros: "Nice"
Cons: "No facility for baby"

Cons: "Same as previous. Found the"Personal touch" missing from Crew."

Pros: "Everything"

Cons: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."

Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"

Pros: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Cons: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."

Pros: "Comfort and service on boat"
Cons: "Check in and flight connection not as promised..."

Cons: "Lack of food options for vegetarians unless pre-ordered."

Pros: "Nice new Boeing 737 with great movie choices."
Cons: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."

Pros: "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
Cons: "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."

Pros: "The movie selections, and really nice lighting on board."

Pros: "Service onboard the flight was good."
Cons: "Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all."

Pros: "Good entertainment"
Cons: "Stawardess took too long to collect trays after we had eaten.at least two hours."

Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Cons: "My request for vegan food was lost."

Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."

Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."

Pros: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."

Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"

Cons: "got non-vegetarian food in spite of choosing veg"

Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"

Pros: "Efficient, clean, friendly"
Cons: "None"

Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."

Pros: "i like the food."

Pros: "The flight from Dubai to NYC was great"

Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."

Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"

Cons: "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."

Pros: "The seat and the flight were very good."

Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."

Pros: "I like that Jet blue offers movies on the flight and that they accepted Emirates international baggage rate without any questions. That was very important."
Cons: "I can't think of anything negative."

Pros: "We flew on time"
Cons: "It was ok"

Pros: "Got my luggage to me before the end of the day, despite it coming in on a different flight"

Cons: "Dubai was a difficult transfer. I don't know if Emirates owns flydunai but finding concourse F was difficult. I asked several people where it was and they gave misleading and wrong answers. My travel companion missed his flight because of the difficult transfer and flydunai did not charge for missing his flight, but instead made him buy a new 600 dollar ticket for the next day. Furthermore, he was not allowed to leave concourse F and spent 24 hours inside this small concourse. I would love to fly Emirates again, one of the best airlines I have flown with. However, I will not fly Emirates if I have to transfer in Dubai again."

Pros: "Service is nice also food"

Pros: "Food"
Cons: "Bumping plus the conditions of the bathroom"

Pros: "Liked Dubai Connect and appreciate the complimentary stay in Dubai as I had a very long transit time of 8 hours."
Cons: "Catching connections when landing in Dubai Airport could be managed better. The ground staff did not prioritize getting the people with short connections to their flights on time. There were cases where passengers missed their flights by a few minutes and this caused a lot of distress with the passengers as they would have to wait a long time for the next flight."

Pros: "Crew service and comfort of the seats"
Cons: "Customer service at the ticketing counter was very poor. Had a terrible experience even with being a sky reawards member. My self and my wife were treated horribly."

Pros: "Food service was good. They really tried hard to accommodate me even though I had lent."
Cons: "The delay was a bit too big and a lot of things seemed unclear to me in the beginning"

Pros: "The crew was exceptional as always. A passenger seated behind me that had only flown once before. The crew was very reassuring from the second they heard this. They sat with her before the flight to ease her concerns and checked on her throughout the journey. The amazing crew and service is why I always enjoy flying with Emirates."

Pros: "A long flight of 14 hrs is not easy on any passenger. The entertainment ( films ) were new and popular.I had a broken leg yet I felt comfy, I should have requested for some help to the leg.The food came at odd times, I was flying back to the US from SL.I thank Emirates for providing me with priority boarding. The pretty ladies on the crew must improve their English, yet very pleasing. Tilak"

Pros: "The food was good, but the service wary slow. The boarding was done well, but the arrival of the suitcases was terrible long."

Cons: "food is so poor"

Pros: "Good service"
Cons: "I didn't like how there were no vegetarian meals left when it came my turn for the whole flight."

Pros: "It is an excellent airline with a high level of service and terrific amenities."

Pros: "everything from the boarding to the disembarking was handled very well; the staff was friendly & professional, the planes were the most comfortable i have flown in economy class, the food/beverage service was what you would expect for business class; finally, the price was less that almost every other carrier; i know that have a limited list of flights out of the usa but if possible we will fly them again"

Pros: "Good food, comfy planes, a world of entertainment options. I like the back first boarding. It makes more sense."
Cons: "The cabin crew could be a little harsh at times. Mellow out, give me an extra 30 seconds to fill out my customs form before demanding my tray table be stowed."

Pros: "I loved the services provided by this airline. I loved the hot towels provided to freshen up and the meal and beverage service and also the movies available to watch."

Pros: "In addition to all the other bests, the Airbus A380 is the best plane I've ever flown!"

Pros: "I liked the meals, the attention of the staff to your wants and needs for snacks, beverages, getting through the aisles, etc. Really loved all the entertainment possibilities: hundreds of movies, tv shows, music, so much so that I never even got to the games or podcasts. Also, in the back there were plenty of empty ROWS of seats, so my friends and I, and dozens of others, were able to lie down and get some good sleep."
Cons: "They sprayed Lysol down the aisles, probably for the smell. I'm sensitive to cleaning products so it bothered my sinuses, but I understand why they sprayed it."

Pros: "The plane was clean, the staff helpful and nice, the food was good, and the on flight entertainment was good."
Cons: "The Internet was really slow."

Pros: "Very nice staff, spacious plane, excellent food"
Cons: "Flight was a little late"

Pros: "Same as above"
Cons: "Same as above"

Cons: "better in-flight entertainment movie options"

Pros: "Great crew, amazing food."

Pros: "Nothing"
Cons: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"

Pros: "The Korean dinners were fine. Good last minute exit window seat"
Cons: "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."

Pros: "Good service. Comfortable economy seats"

Pros: "They made sure everyone was happy with all service."

Pros: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"

Pros: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"

Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."

Pros: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Cons: "Just about everything."

Pros: "The service and the food"
Cons: "Nothing"

Pros: "Great bassinet for baby Excellent entertainment"
Cons: "Terrible food, not enough food given the long haul distance, not enough water provided"

Pros: "Crew was very helpful"
Cons: "Turbulence"

Pros: "Great service, comfy spacious seats, decent meal service"
Cons: "Food was a bit bland"

Pros: "Great service"
Cons: "Dirty plane. Floor and tables not cleaned."

Pros: "The service and experience was excellent"
Cons: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"

Pros: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"

Cons: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."

Pros: "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
Cons: "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."

Pros: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Cons: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."

Pros: "Everything was great except for delay."
Cons: "The delays."

Pros: "The flight crew was friendly. I like the added touch of receiving slippers on your long distance flights. We had a crying baby on one of my flights and I noticed the flight attendant approached the couple and held and rocked the baby. Truly above and beyond service."

Pros: "they to change the movie selection going to and from food was just okay Service was excellent No problems experienced"

Pros: "Crew was friendly"

Pros: "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."

Pros: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."

Pros: "It's just cozy and wonderful. Thank you Asiana."
Cons: "Nothing that I can mention about."

Pros: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."

Pros: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Cons: "Economy class seats were hard to sleep in."

Pros: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."

Pros: "On my long-haul flight from Seoul to JFK - the middle seat in my row was empty, the seats were much more spacious than Cathay Pacific, and I appreciated how there wasn't a 10 minute promotional video before watching every movie/TV show as with other airlines. I am very satisfied with this airline overall!"

Pros: "THE staff were really nice and kind."
Cons: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."

Pros: "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
Cons: "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."

Pros: "I like how they gave us an empty seat in the middle."
Cons: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."

Pros: "Enjoyed the flight overall - wish there was better food."
Cons: "It's not the airlines' fault, but the passengers next to me were a little strange and were always up in my space."

Pros: "seats are comfortable for being economy"
Cons: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."

Pros: "From Seoul, the staff were all quick and prompt."
Cons: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"

Pros: "IN flight attendants are great, always willing to help and with a smile."
Cons: "I can see the airline growing ans some of the perks disappearing."

Pros: "Crew was attentive and the food for economy was good."
Cons: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."

Cons: "There were some disrespectful passengers who were disruptive during the flight."

Pros: "New aircraft with personal TVs; good food; efficient and professional service by the cabin crew"

Pros: "Better entertainment options."
Cons: "Loud children all over, my dietary choices for all three meals were messed up ever though I spoke to three different levels of Asiana employees to verify (due to the mistake on the flight to Korea). When I tried to explain to the flight attendant my dietary needs they couldn't be bothered and got an attitude when I asked for the meal that was being served. The flight crew was unfriendly. The bathrooms were crowded and chaotic after meals with no attempt on the flight crew to organize or redistribute the crowds (unsafe situation could occur). I waited 15 minutes at one point because there was simply no order. Some flight attendants were better than others but overall, they played favorites with certain groups."

Pros: "No complaint, everything was good."

Pros: "They had a show of different traditional Korean costumes. The girls then allowed the passengers to take pictures with them. A fun time."
Cons: "It was a long long flight. I wish they used those black holes for travel."

Cons: "Seats need more cushioning"

Pros: "The crew was very friendly."

Cons: "I had requested an aisle seat due to my recently broken ankle and I was placed in the middle of a 4 seat row. I asked the desk before boarding if there was any possibility of changing due to my ankle, and I felt like the employee did not even try to find an open seat, or make accommodations for me. This made it very difficult to get enough blood pumping through my leg and left me feeling anxious the entire flight."

Pros: "The asian food options were excellent. The multimedia console on the seat was also full of options. However, the best thing of all is the USB and AC power supplied."
Cons: "The western food options were terrible. They clearly misjudged how many people would order each option. I lucked out, but I heard a lot of people trying to order the asian option but received the western one since they ran out of the asian. The boarding process could be better. They did not use any kind of boarding zones other than first/business/economy class, so once economy class was called there was just a mad dash to get in line causing it to be huge and the boarding process to be disorganized."

Pros: "Excellent service, good food, a-380 is very comfortable. Movie selection was lacking a bit, but great system and highly recommended airline."

Pros: "Flight crew and ground crew were excellent. The food was great, movies had a good selection, which I ended up watching a lo tof, as I could not get comfortable to sleep. Other wise there was not much to complain about. I was quite happy overall."
Cons: "Seats were not as comfortable as expected for this Air Bus A380, I was unable to get much rest on the flight going to and coming back from Hong Kong. I have been on Korean Air and had no trouble with the seats."

Pros: "The crew was helpful and nice"
Cons: "Better seats and cost should be less"

Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."

Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."

Pros: "Everything is great"
Cons: "None"

Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."

Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"

Pros: "Left earlier than expected and accomedations with movies and food was great"
Cons: "They were limited with certain meals"

Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"

Cons: "No Wifi on a 16 hour flight is simply stunning to me."

Pros: "Great movie choices"
Cons: "Seat spacing was horrible"

Pros: "The food quality was great, and they had cup noodles available upon request throughout the whole flight, which was a nice touch. The staff was lovely and very helpful, there were endless entertainment options, and the seats were roomy."

Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."

Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"

Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."

Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"

Pros: "Comfortable seat , surprisingly good food"

Cons: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"

Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."

Pros: "Very good service and comfortable plane"
Cons: "Nothing"

Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."

Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."

Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."

Pros: "I liked the crews the food just ok. It was a long flight,my back was uncomfortable."

Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."

Pros: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."

Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"

Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"

Cons: "Need a little extra leg room"

Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"

Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"

Pros: "Excellent, kind, professional crew and timely flight."

Pros: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Cons: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."

Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."

Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"

Pros: "Nothing"
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"

Pros: "Crew is always very attentive and helpful."
Cons: "Need to have more movie and tv show choices. The food could also be a bit better."

Pros: "Great service. Nice plane. Flight attendants were attractive"

Pros: "Good communication about departure delay, check in was fast and efficient."
Cons: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."

Pros: "After being unexpectedly upgraded to premium economy at the gate, I was very pleasantly surprised to find that the seats were even more comfortable than I would have expected for this section. The reclining pitch was excellent - even for the people sitting behind. There is a hassock-like panel to elevate one's legs about 45 degrees. Almonds instead of peanuts, a menu option with a main of a nice piece of steak (that could be cut with an airline knife!), amenity kit... Very happy passenger."

Pros: "The quick response of flight attendants and the comfort of the economy seats."

Pros: "It seems like it has little more space than other airline I use to ride for international. Entertainment has more verity to watch. Personally I thought I book the seat within 48 hours but they said it didn't go though but I got better seat though a ticket counter."
Cons: "Website is little confused and try to book the seat arrange wasn't work . Try to book mileage,book seats,see satuts of schedule over all Website is little confusing."

Cons: "48 hr preboarding online checkin is nonexistent. Error messages via link."

Pros: "The food is great"

Pros: "Excellent service. Very clean, mostly."
Cons: "Tight seats. Not the worst, but still tight. Bathrooms could get messy and unstocked."

Pros: "Smooth, quiet and comfortable overnight flight from Vancouver to JFK"

Pros: "The staff both when checking in and on board were excellent. The seating space was better than other international flights we have taken in the past and since. The food was better than what we received in the other flight we took later the same day (with another airline). We highly recommend Cathay Pacific."
Cons: "The entertainment options could be better - but this is just a minor flaw in their overall service."

Pros: "excellent entertainment selection"
Cons: "no bottled water, the tap water tasted terrible and chemically treated! also the flight was delayed 15 minutes but ended up landing 50 minutes late, i cannot see how they were not able to make up the time in the air for something so small. I also saw premium economy and asked for an upgrade, they wanted $1000, which when i saw the cabin and the amenities was happy i didn't pay for because compared to Japan Airlines which charges a fraction of this for the upgrade, Cathay is a shame."

Pros: "The entertainment options were good with many choices to choose from."
Cons: "The seats were very uncomfortable with little leg room, especially when the seat in front reclines back. A few years back I flew the same route with Cathay Pacific where the seats had hard backs and reclining did not affect the seat behind you. That was much better."

Pros: "Only one thing is good, which was the cabin crew of Cathay Pacific provided an excellent service on the plane. I saw smiles on the face and they were really helpful."
Cons: "Don't know why I couldn't check in online.. It made my flight experience terrible because I can only check in when I arrived at the airport, my husband and I had to sit separately. Food are not good in flight and the plane was so bouncing most of the time, it made me sick and have headache really bad."

Pros: "I've really enjoyed the comfort and the stellar services by Cathay Pacific staff. Keep up the amazing service!"

Cons: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."

Pros: "Not applicable"
Cons: "See above."

Cons: "Seats are very cramped"

Pros: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Cons: "Cramped in economy"

Pros: "The food was the best I’ve ever had in a plane"
Cons: "Sound quality for the films was awful"

Pros: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Pros: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Cons: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Cons: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Pros: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Cons: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"

Pros: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."

Pros: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Cons: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Pros: "the captain was great"
Cons: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"

Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"

Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."

Pros: "Good seats - comfortable Attentive service"
Cons: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."

Pros: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Cons: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."

Pros: "Nothing distinguishes itself for better or worse than usual in coach."

Pros: "Very clean"

Pros: "Comfortable, great service and food, free movies."

Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"

Pros: "Only the crew was good"
Cons: "Ridiculous entertainment system - was impossible to watch a movie."

Pros: "Good service from attendants."
Cons: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."

Pros: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."

Pros: "The service , the hospitality and kindness"

Pros: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"

Pros: "The seats have been much better"
Cons: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."

Pros: "service personnel were excellent. Espresso is great."
Cons: "Business class main meal was disappointing."

Pros: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Cons: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"

Pros: "Friendly crew, decent-ish food"
Cons: "Def could have been more entertainment options, movie and TV selection felt thin relative to other carriers."

Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."

Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."

Pros: "Smooth flight, friendly crew, nice food."
Cons: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."

Pros: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."

Pros: "The staff was wonderful Pleasant, quick with requests , very professional"
Cons: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"

Cons: "I wasn't on it so I wouldn't know."

Pros: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Cons: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."

Pros: "I was as comfortable as I could be"
Cons: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"

Pros: "Price and crew friendliness"
Cons: "food"

Pros: "great food staff /crew very nice"
Cons: "snacks more tv entertanment"

Pros: "Nothing."
Cons: "I booked my flight via Kayak through Airfare.com. Never again. They are rude and their rebooking policies are absurd. And there are hundreds of complaints online reporting the same thing. Swiss Air should not do business with them and neither should Kayak."

Cons: "Seat problem."

Pros: "In time Nice service Delicious Meals Great Movies"
Cons: "No priority for boarding with Children No internet on Board"

Pros: "Food was great."
Cons: "-Puking Child - Puke stayed in the aisle for about 30 minutes and then when the plane landed there was more and it wasn't cleaned up - SO much turbulence for 3 hours and no announcement was made about it. Was slightly concerning. Terrible turbulence"

Pros: "Wonderfully nice crew. Food is pretty decent even with Economy. Seats are comfortable."
Cons: "Their iPhone App (and to a lesser extend the website too) is awfully slow. It takes forever to gather booking info and check in. Sometimes the boarding pass just don't get delivered to my SMS. Small selection of shows on personal screen. ZRH-HKG flights don't even have touch screens, and the UI is very antiquated."

Pros: "as I'm pretty sure they were americans... at least some of them. However, I hope they were on the tail end of some million mile juggernaught to explain their rude treatment of the customers."
Cons: "Boarding was not done by row and led to delays and discomfort. The crew was rude and not helpful. At one point, a sick passenger was requesting help for what seemed like 25 minutes before they got back to her. The plane was still dirty from the last flight. I'd give Swiss a pass next time...not really a pleasant flight experience over all even if they got us there in the end."

Cons: "not enough leg room"

Pros: "Pleasant flight attendants, great landing, on time, good entertainment selection, very nice and smooth flight"
Cons: "Food"

Cons: "They didn't help me with weelqear i have to walk"

Pros: "CHECKING & SEATING At checking I was able to pick a seat near the exit doors which gave a me a lot more extra room for my legs without paying extra which was much appreciated. LUGGAGE DELIVERY Luggage was delivered in a timely manner which was greatly appreciated after a long flight."
Cons: "BOARDING: It was a mess, everybody was called to board at the same time which slowed down the seating process in the place. CREW: Because of certain food intolerances I asked for a special meal and fortunately the meal had been prepared but the crew was not aware it was for me and first gave me the regular meal. Both for lunch and afternoon snack! I would appreciate they know my specifics and don't bring me food I cannot eat. ENTERTAINMENT: I recently made the acquisition of a new and very comfortable pair of noise cancelling headphones which I was excited to use but couldn't because the audio plug required two jacks! I have not seen that in a place for quite some time."

Cons: "My regularly scheduled flight was inexplicably canceled with no information forcing me to delay my plans."

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