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I DO NOT recommend Iceland air...missed connecting flight.....paid for isle seat upgrade for health reasons...had to do that over....baggage left in the rain so clothes got soaked other items ruined....called customer * dont care* service

The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.

Damage May baggage and I report the airport agant and they see it

Crew was very friendly. Need lay flat beds! More snacks

Good. Rxception is the Entertainment - movies and TV shows all out of date…

I liked the crew but not the uncomfortable seats and lack of movie and tv selection.

They cancelled our connecting flight resulting in another layover reaching our final destination 8 hours later than scheduled.

On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!

I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.

Staff in flight and at the airport were very helpful. A short time between flights made it stressful to get to the connecting flight and we probably would not have made it without the staff’s help.