I bought this flight for my mom to come to Houston to see her grandkids and on the way here, their flight was delayed over and over and she didn't get until midnight and she was supposed to be in at 5: 30pm. My mom is almost 70 with a bad knee so that's a long time to be stuck in an airport because her first flight was delayed and she missed her second flight and had to wait for the last fight of the day just to make it. Not only that, which is ridiculous because if a flight is delayed the next fight should have waited for them, on the way home, once again her flight was delayed and by the time she would have gotten to Portland she would have missed her flight to Redmond. So we called and had to get her flight changed because of that. Thankfully she was flexible and flew out the next day, but the Portland trip didn't happen. I am happy that Alaska did make it right by getting her a new flight and upgrading her seats but there should be holding the next flights if the flight is getting there within a few minutes of them boarding. If one flight is delayed, the next flight should be delayed just to accommodate people. Older people having to wait in the airport in uncomfortable chairs for hours on end is not the best for my almost 70-year-old mom.
If you had direct flights to Denver from Santa Rosa, I would be a frequent flyer. Nice experience.
There is not enough space in the cabin for bags and so I had to have my check to the last second.
My experience was great with Alaska Airlines. Fantastic customer care
Overall, excellent, including the warmth, friendliness and equanimity of all the employees,
The rice pudding was terrible. The bread with the hummus was fair. The ravioli was okay. The snacks were great. The two delays were not pleasant. In the beginning I understand, but on arrival we sat for about 30 minutes before getting at the gate.
Weather caused delays, but since I was in no hurry I asked to reschedule for any other day to make room for anyone in need of keeping their schedule. Alaska accommodated my request with an extra bonus - with a credit to my account for another day…. Always had great experience with the Alaska folks.
I’m highly satisfied with Alaska over other airline experiences however the wifi kept kicking me off and the service was intermittent. I kept having to fool with it to get it to work.
I was rebooked without notice for my connecting flight. The app was difficult to navigate and functioned poorly, it did not update with my new boarding information and I was left to have to visit two service desks and worry that I wasn't going to make my destination.
At the gate, the announcements were difficult to understand. Checking my bag, I was unable to get a boarding pass.
Just crazy with times being pushed and pushed and pushed and gate crew at Philly super rude and unprofessional with many under stress with delays.
My experience will Southwest was good. I wish there was more entertainment and the boarding process was slow at time but other than that my experience was great definitely will be flying with SouthWest again.
It was as expected and I was grateful for the wheel chair help and ease of use.
I really wish that SW would ask anyone with a carry-on to wait while those who don’t have to access the overhead bins are boarded. Then, reverse that when the plane arrives. Those without the need to clog up the aisle retrieving their bags from the overhead bins wait for those exiting the plane without needing to clog up. The aisle.
Tight seats. Be prepared to sit in the middle if you are in boarding group C.
The actual flight was great! The 3 hour delay not so much.
This was a connecting flight for me and I had already traveled for 7 hours. First, the Pilot didn’t show up and then the gate changed twice, after which the flight was rescheduled for 2 hours later. This made me late and I had to make other transportation arrangements to get home to Astoria another 1 hour & 45 minutes away. This cost me $250 more than it should have. Will not fly southwest again.
Southwest is a garbage airline and the people who fly it are garbage people.
Long layover in Chicago. Wish that could have been lessened.
Boarding was easy. Plane wasn’t crowded. Plenty of space. Flight was on time. Crew was pleasant.
This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
Connection flights should be spaced out farther because too close I missed my connection.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
The gate attendants and the crew were terrible. Because of high winds, they needed to carry more fuel, so they had to get volunteers to take the next flight at 6 am the next day. They did a terrible job of it - our flight ended up taking off just under 3 hours of the scheduled time. I hope to never fly Delta again.
We splurged and decided to fly first class. Seats were roomy. But flight crew arrived late to the airport. That delayed our flight. Most of the passengers had to try to make connections flights. I felt bad for them. We checked 4 bags. We got three from the baggage claim carousel. 4th one was lost. Delta online help wasn’t good. Baggage claim staff were sympathetic and nice but we waited around for almost 2 hours and it had t been found. They did find it several hours later and we had to drive back to airport to retrieve it. I won’t be splurging on 1st. Lass again anytime soon. I think we got worse service. I am also not a huge fan of delta but we have family in ATL so we don’t have a ton of choice. What should have been an easy flight turned into a stressful event due to flight crew tardiness and baggage mishandling.
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
Friendly boarding crew. Better could have been a bit more substantial food for this 3 plus hour flight.
Was on the plane sitting longer than the actual flight in air was, boarded at 5:45p and didn't take off until 6:50p flight was only about 30 minutes long. Just was poor experience will booking more with American Airlines.
I especially enjoyed having a lightly packed flight which enabled me and my wife to occupy a three seat area with nobody in the middle seat.
It was great. All the crew were professional and nice.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
Miserable. They moved my seat, but canceled the next leg of my flight. I resolved the issue at my transfer, but that resulted in lost luggage that has taken days off my schedule with no resolution. Worse, they fail to interface effectively with Lufthansa, forcing me to bounce between two equally useless help desks. The apps are unable to handle the situation, the bag dropped off the tracker, and while the call centers are polite, they do not provide written information to assist with cross-airline communication.
The only downside was my cell phone charger wouldn’t work in the charging port but everyone else’s would work in them all. My cell phone cable works fine in my hotel room in Frankfurt.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Seats suck. Only one drink service in three hours with the flight attendants being more attendant to their phones than the customer. Painful in the extreme.
We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.
It was my first time flying with Alaska Airlines and it was a pleasure!
The flight had a 6 hours delay. This should not happen to anyone. Airlines should provide an alternative with no additional costs.
Everything went as planned. The only issue I had was with the gate C31 attendant. The person could barely speak English and was very difficult to understand.
American Airlines II: Delay Boogaloo. Multiple gate changes, delays, boarded and then MORE delays. I hate to say this won’t matter, but posting stuff about major corporations in 2026 is a post-modern “scream into the void.” Was multiple hours late coming home, so there you go.
Seat comfort was poor (no lumbar or lower back support).
Pilot navigated severe weather/snow storm with skill. Described his intentions clearly
The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.
The boarding process and flight were great. However, I waited about 40 minutes for my luggage. It did not come up on the designated belt. Instead, everyone’s bags were on a cart. Not sure what the issue was, but we were not informed until another passenger went looking for her bags and found them.
It was a good flight. Of course it was full, but it went well.
