This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
Connection flights should be spaced out farther because too close I missed my connection.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
The gate attendants and the crew were terrible. Because of high winds, they needed to carry more fuel, so they had to get volunteers to take the next flight at 6 am the next day. They did a terrible job of it - our flight ended up taking off just under 3 hours of the scheduled time. I hope to never fly Delta again.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
We splurged and decided to fly first class. Seats were roomy. But flight crew arrived late to the airport. That delayed our flight. Most of the passengers had to try to make connections flights. I felt bad for them. We checked 4 bags. We got three from the baggage claim carousel. 4th one was lost. Delta online help wasn’t good. Baggage claim staff were sympathetic and nice but we waited around for almost 2 hours and it had t been found. They did find it several hours later and we had to drive back to airport to retrieve it. I won’t be splurging on 1st. Lass again anytime soon. I think we got worse service. I am also not a huge fan of delta but we have family in ATL so we don’t have a ton of choice. What should have been an easy flight turned into a stressful event due to flight crew tardiness and baggage mishandling.
Did not get a vegetarian option in 1st class and the video was not working.
My flight consistently said it was on time and the plane didn’t arrive until after 30 minutes after take off and nothing was announced to passengers
It was great. All the crew were professional and nice.
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Miserable. They moved my seat, but canceled the next leg of my flight. I resolved the issue at my transfer, but that resulted in lost luggage that has taken days off my schedule with no resolution. Worse, they fail to interface effectively with Lufthansa, forcing me to bounce between two equally useless help desks. The apps are unable to handle the situation, the bag dropped off the tracker, and while the call centers are polite, they do not provide written information to assist with cross-airline communication.
The only downside was my cell phone charger wouldn’t work in the charging port but everyone else’s would work in them all. My cell phone cable works fine in my hotel room in Frankfurt.
Delay and keep changing gates. I have to run around from B to C then to E.
Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Seats suck. Only one drink service in three hours with the flight attendants being more attendant to their phones than the customer. Painful in the extreme.
Flight was cancelled due to a myriad of operational issues. You guys really suck
The flight had a 6 hours delay. This should not happen to anyone. Airlines should provide an alternative with no additional costs.
Seat comfort was poor (no lumbar or lower back support).
Pilot navigated severe weather/snow storm with skill. Described his intentions clearly
Flight was late and boarding was confusing because gate changed and I didn’t get a notification
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.
The boarding process and flight were great. However, I waited about 40 minutes for my luggage. It did not come up on the designated belt. Instead, everyone’s bags were on a cart. Not sure what the issue was, but we were not informed until another passenger went looking for her bags and found them.
It was a good flight. Of course it was full, but it went well.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
Plane was packed but flew on-time, and the comfort level was great! All planes are a bit cramped, but the in flight entertainment was superb, snacks were nice, and the crew was polite. Got into Calgary on schedule...all we could ask for
I am very tall. All airline seats are a bit uncomfortable.
Most courteous, helpful employees and all flights were on time.
My suitcase never arrived! Still waiting in Athens for it!
I was unaware I was booking the basic economy flight and had to spend an extra $125 for baggage plus $100 for seat selection. There was also no opportunity to upgrade into a different ticket type. The seats were very cramped and mine wouldn’t stay reclined
The walk from arrival terminal to international departure terminal is very, very, very long. If more golf carts were available for tight connections, that would be a welcome improvement.
We were at the gate 5 min late and they would not let us on. We were late because we went to check out bags and there were no workers at the baggage check
the plane from toronto to edmonton was great. it was upgraded and the crew and flight were great.
The flight was delayed 3 hours, the updates were provided very late in the day, no snacks on the flight, no credit or compensation for the delays and issues. Airplane was clean and crew was nice.
The airline did not tell me about a special form I had to have filled out and that the Korean government had to accept. Because of that I lost my flight and I lost my ticket. Canadian airlines should have told me I needed an ETA form and I have to send it to Korea and it has to be accepted and returned. I got to the airport at 4:00 a.m. and by 5:20 it had not returned yet and so I lost everything. This was a very important trip to me and now I'm really upset and disappointed and so sad that I didn't get to go. I think the airline should tell you if there's some form that you have to fill out. I looked on the internet and didn't see anything about this and didn't know anything about it until I got to the airport. Then I called Canadian airlines and they just wanted to show me another ticket but this ticket was much more expensive and then he convinced me to cancel the ticket when actually the agent could have put me on a later flight. It was and he is one of the worst experiences I've ever had
